Customers Rant

[CroiDhubh]

We all know, or at least should know, most of the people you run into as customers are just stupid... You'd think in certain places customers would be smarter, but that's just not the case.

It's a gun store. The things sold need to be kept and used safe. The things sold can be dangerous in the hands of someone not paying attention.

So, given the fact that it's a god damn gun we're dealing with here, if you're transfering in a firearm, don't you think it's kind of really god damn important to know where you got it from and where it's coming from?!?!?!?!?!!?

I cannot tell you how many people come in here saying they think a gun arrived for them, but they're not sure. When we ask where it is coming from, they say, "I don't know." IT'S A FUCKING GUN! THIS IS SOMETHING YOU NEED TO KNOW!!!

[Dingo]

Not directed at you, but I actually have a gun-store employee gripe....

I understand and totally support the employees open-carrying - both for the statement about the 2nd Amendment, and to remind people that robbery would be a bad idea. But that said....

It's a GUN STORE, not Afghanistan. I went in a shop the other day (can remain nameless, because I like the shop) which is located in an affluent neighborhood. This isn't ghetto-central. But the kid helping me out had a custom made, drop-leg leather monstrosity that held a pair of loaded speed-loaders, a SW 44 mag with a 6" barrel, and a Kabar knife. Then, he lifted his shirt up to show me his IWB holster, holding a 1911, and a dual mag pouch. He had a belt-clipped pocket knife on the other side, and claimed he was wearing an ankle holster as well. It seems to be a malady common only to the younger employees, as the other guys just wore a single sidearm. I can just imagine the sparkle in his eyes during the interview, where the employer told him he could OC at work. lol.

[kidicarus13]

...if you're transfering in a firearm, don't you think it's kind of really god damn important to know where you got it from and where it's coming from?!?!?!?!?!!?

That's what I pay the fee to my FFL for, TO KEEP TRACK OF MY GUN once received.

I've ordered multiple guns in one week before therefore I mailed out multiple money orders the week prior along with a FFL copy. I did not know where the guns were coming from if asked on a spur of the moment. Check your safe, it has to be there and my name should be associated with it (I always request that the sellers include my name with the firearm they ship). But then again, I don't show up to my FFL asking if my gun has arrived.

[CroiDhubh]

Holy crap...that's just excessive...I agree. +1 on that rant.

[Sawin]

I've never ordered one from Gunbroker, but I could see how a buyer who provided their FFL info to the seller, may not know the info of the seller's FFL....

[hghclsswhitetrsh]

Yup. You sound like a typical gun store counter jockey. You realize you are in a customer service realm correct? If it wasn't for "dumbasses" like that you wouldn't have a job. And they pay your salary. What gun store do you work at? I ask so not a dime of mine goes to your salary.


1/10 rank.

[Sharpienads]

ibtl

[Great-Kazoo]

I agree having the knowledge of What you ordered Who is is coming from AND based on tracking info approx date of delivery.

How can you not know what you purchased??

Having many decades behind the counter and svc dept at motorcycle dealers and small shops. The customer who comes in and wants us to find the part for his mc is ridiculous .
One of the classics is this.

How you doing finding everything ok?
Um yeah i need a part for my dirt bike'
Ok what are you riding / working on?
Red honda
Great what year and model?
Its a red honda!
I understand do you know the year?

IT'S A RED HONDA WHAT ELSE DO YOU NEED.

Here take a look and tell me which red honda you have. Turning one of the parts books over to him.

YOU'RE AN IDIOT HOW CAN YOU NOT KNOW WHAT I NEED???

End of interaction.

The guy who pulled a knife, on my co-worker, because he was pissed [ in general] ended up much better

[CroiDhubh]

That's what I pay the fee to my FFL for, TO KEEP TRACK OF MY GUN once received.

I've ordered multiple guns in one week before therefore I mailed out multiple money orders the week prior along with a FFL copy. I did not know where the guns were coming from if asked on a spur of the moment. Check your safe, it has to be there and my name should be associated with it (I always request that the sellers include my name with the firearm they ship). But then again, I don't show up to my FFL asking if my gun has arrived.

How the hell are the FFLs supposed to keep track of it once it's shipped? We don't know what's coming in. We don't notification. We don't have everyone's phone number, especially new customers. We don't have a tracking number.

There does NOT have to be a name on there. Yes, it should be and we request it, but that doesn't always happen. For insurance purposes, we can't open boxes until you're here. Someone told us we stole $1.3K worth of stuff from their shipment when we opened it once. Guess what? We had to pay for it.

YOU bought a GUN. YOU need to know who you got it from and who sent it. At least a state. It's not our job to magically know who you are or what you got nor where it came from. We only know what it is when you open it and all we do is log where it came from and a name associated with it should there be one.

It's like buying a car and not knowing what brand it was, what dealer you got it from, or when it was supposed to arrive. Or, even better, it's like passing a health care bill without knowing what's in it.

Yup. You sound like a typical gun store counter jockey. You realize you are in a customer service realm correct? If it wasn't for "dumbasses" like that you wouldn't have a job. And they pay your salary. What gun store do you work at? I ask so not a dime of mine goes to your salary.


1/10 rank.

How the hell do you not know who you got it from or even what state? Why the hell would you do that? This is a very important item to have track of! These dumbasses also come in with loaded guns and point it at people. You are obviously on the end of "ass" and it's just fine if you don't come in. We can deal without having someone like you in here. Something tells me you're the type of person who stands and stares at an employee instead of asking questions, or even ask "Do you work here?" to people in a uniform and name tag.

[MrPrena]

I think this is more of a Seller's FFL's fault than customers. (customer should've had some information too)
Seller's FFL or individual seller should have include carrier's tracking # forward it to buyer and receiving FFL as well.
Good FFL should've include all the information such has their copy of FFL, seller and buyer's information PLUS invoice.