View Full Version : DirecTV Sucks!
BushMasterBoy
06-13-2013, 22:23
Guys house burns to the ground and DirecTV says he owes them $400 for lost equipment. http://gazette.com/directtv-to-fire-victim-who-lost-it-all-you-still-owe-400/article/1502291
They are both right.
ETA: Reading the comments is as bad as reading comments about gun control. Everyone on there is pretty much retarded. Sorry HighClass.
hurley842002
06-13-2013, 22:32
It sucks, but if all 360 homes had DirecTV, that's $144,000 someone has to pay, and $400 is on the cheap end for Sat equipment. Should be covered under homeowners insurance.
hurley842002
06-13-2013, 22:37
They are both right.
ETA: Reading the comments is as bad as reading comments about gun control. Everyone on there is pretty much retarded. Sorry HighClass.
Yeah I can't read comments for anything anymore.
BushMasterBoy
06-13-2013, 22:52
Balance sheet includes "goodwill". Their balance sheet values goodwill at zero. I'll stick to Netflix...
What if there was a rental car parked in the garage when the house went up? Think the rental car company would say, "Don't worry, we know you're going through a hardship right now. We'll write it off for you."?
BushMasterBoy
06-13-2013, 23:08
Logic fails me here...comparing a car to a small electronic box? Comparing a homeowner who has lost everything to a big multibillion dollar corporation? yeah tell the people in Black Forest to go eff themselves? nice...
Balance sheet includes "goodwill". Their balance sheet values goodwill at zero. I'll stick to Netflix...
What is more goodwill than honoring the contract that you signed?
Exactly how many boxes do you expect DirectTV to write off under "Goodwill"?
To be clear, I would have no problem with DirectTV cutting this guy a break. My issue is with the tone of the article, and the tone of all the people complaining in the comments section. The fact is that DirectTV is not the responsible party in the deal, and people expect them to take a loss on the deal.
BushMasterBoy
06-13-2013, 23:37
What is more goodwill than honoring the contract that you signed?
Exactly how many boxes do you expect DirectTV to write off under "Goodwill"? The good news is you can buy a Directv shitbox on craigslist for 20 bucks. But you are right, money is way more important than fire victims...
jhood001
06-14-2013, 00:07
But you are right, money is way more important than fire victims...
The children are more important than your firearms.
Hmmm...
Cannot believe most of you are siding with directv
Just a tip..goodwill on the balance sheet has Jack to do with what you're talking about
Bailey Guns
06-14-2013, 06:57
If the insurance company pays for the DTV equipment that money doesn't belong to the homeowner. I sympathize with the guy for sure and it seems DTV could work something out with him in terms of offering a reasonable amount of time to pay. Paying DTV for TV equipment wouldn't be on the top of my list of things to do right away. But it doesn't change the fact they suffered a loss, too. You'd think DTV would be insured for this sort of loss as well.
Bailey Guns
06-14-2013, 06:59
Cannot believe most of you are siding with directv
Nobody's "siding" with DTV. Some people can look at this in a rational and logical way without emotion taking over. Doesn't mean they're "siding" with anyone.
dirtrulz
06-14-2013, 07:11
It sucks that people are losing their houses in these fires, but if you were too stupid to take the last couple of years worth of fires as a warning and make sure to clear underbrush and trees away from your home to make a defensible space you are partly to blame.
Read the contract before signing. That is why we bought our unit online and didnt have to sign a contract, we own our equipment. We have since gotten rid of d-tv and just watch what we want off the internet for free. You can get pretty much everything you want free off the net.
This ranks right up there with the a-holes sticking the bank with their home loans because they were pissed that their home values went down and they were upside down. Then they go out and rent a house that cost more than their mortgage was. Its your debt, pay it.
UncleDave
06-14-2013, 07:23
There is nothing wrong with DTV upholding their contract. The illustration of a rental car is an apt one. In both cases insurance will cover it, also DTV offers an insurance policy themselves to cover that equipment for $5 per month just like rental car insurance. Goodwill write offs are all well and good, but there is no requirement to do so. In fact that has to be approved at a higher level than some shmuck on the phone. The fact is no one knows what they are going to do, as this is still happening. When the dust settles we will see. But don't start bashing a company because it gives you an outlet for frustrations, it is juvenile.
I think the rental car analogy is a good one. Furthermore, if you had a loan on your car, and it was lost in the fire, you'd be expected to file for it under your insurance. You wouldn't expect the bank to write it off.
Same thing. You're renting a DTV receiver, and the terms of the contract include you being responsible for the equipment. Just put it on the list of stuff you file for with your insurance claim. That's what insurance is for. You've paid for it for years. Now use it. Don't expect DTV to write off their equipment that you agreed to be responsible for.
I do understand the frustration, especially on the part of a guy who just lost his house, but the logical position is to not expect DTV to do anything different.
rockhound
06-14-2013, 07:28
DTV is not the bad guy here sorry
i know everyone wants to hate the big corporate money, but insurance is there to cover it. BTW we were mitigating yesterday,
Homeowners should cover it. If not it is terrible but not the fault of directv . They didn't cause the fire. Why should they eat it?
Dish has a disaster policy why dosent dtv
Not to mention dtv has there own fucking insurance for this equipment.... we need to support company's that stand up for our neighbors not kick them while there down
DD977GM2
06-14-2013, 08:16
It sucks, but if all 360 homes had DirecTV, that's $144,000 someone has to pay, and $400 is on the cheap end for Sat equipment. Should be covered under homeowners insurance.
This is what the article should have been about instead of blasting DirecTV for doing what they do everyday when their property is damaged.
For those of you upset and gonna cancel DirecTV over this.......the liberal media just won at their game [facepalm][fail][Bang][bulls]
Jeffrey Lebowski
06-14-2013, 08:16
Just a tip..goodwill on the balance sheet has Jack to do with what you're talking about
HAHA. That was my first reaction too. There is a finance definition for this......
from dish chat this am
You have my assurance on this that we will never charge our customers for the damaged equipment due to the Catastrophic Act of Nature
We do not want to further cause inconvenience to our customers
If that happens, we will be replacing the receiver, and we can also send a technician to install the equipment if you are planning to move your locationElaisha (ID: 8L6): It is my pleasure.
https://dishnetwork.custhelp.com/euf/rightnow/optimized/1366192859/themes/standard/images/chat_agent.png Elaisha (ID: 8L6): Here are the offers that we can provide:
You have the option to put the account on Pause for free. It will give you much time if you are relocating.
We can offer a free installation if you are relocating.
We can also replace the damaged equipment at no cost.
And lastly, we are more than willing to provide credits for the time without the service.
so again fuck DTV and im really smh at you guys
It sucks that people are losing their houses in these fires, but if you were too stupid to take the last couple of years worth of fires as a warning and make sure to clear underbrush and trees away from your home to make a defensible space you are partly to blame.
wow i can not think of a reply to this that would not get me banned
Bailey Guns
06-14-2013, 08:39
Somebody needs a fukin hug.
wow i can not think of a reply to this that would not get me banned
That's what I was thinking too. Dirtrulz must not have any vegetation at his fire proof house, he must be catastrophy proof...lol
DD977GM2
06-14-2013, 09:01
It sucks that people are losing their houses in these fires, but if you were too stupid to take the last couple of years worth of fires as a warning and make sure to clear underbrush and trees away from your home to make a defensible space you are partly to blame.
Hey dirtrulz,
It is obvious of your ignorance. Have you ever been in a forest fire or even close to one? Even with underbrush cleared and the area near you thinned out......a fire of this magnitude can easily start your house on fire from a distance. Let me bold this for you so you can read clearly............
FIRES CAN CROSS INTERSTATE HIGHWAYS DUE TO EMBERS AND THE INTENSE HEAT THEY PRODUCE
So to have such a blanket statement for those people losing all their worldly possessions..... truely reflects on your character and Id suggest you log out and forget this site exists. Go infect other sites...but leave this one alone.
That is all the COC allows me as I enjoy this site and don't wish to be banned.
Circuits
06-14-2013, 09:17
It's your right as a consumer to only do business with companies whose policies you like (in this case, free shit in case of a natural disaster).
from dish chat this am
so again fuck DTV and im really smh at you guys
RblDiver
06-14-2013, 10:23
HAHA. That was my first reaction too. There is a finance definition for this......
Indeed. For the non-finance people, goodwill is essentially the amount you pay over and above what a company is worth. So, for instance, if DirecTV was worth, say, $1 billion (their assets etc), but Netflix bought them for $1.5 billion, then Netflix would show $500 million of "Goodwill." It's a way of saying that "we think you have a value more than your assets are worth, like name recognition, etc."
As to the "Clear brush" argument, I agree, but there are cases where it doesn't work. I heard this morning that the brother-in-law of some friends of ours lost their home in the Black Forest fire. Last year, I'm told, they spent $10,000 to remove 100 trees and do some fire mitigation around the house. They left with the sprinklers on the roof and deck, and despite all this they lost everything. This is all second-hand so I haven't a clue quite how much clearing DID take place, but take it for what you will.
And on the DTV charging bit, well, it IS part of what insurance is for. If they wrote it off, I doubt the insurance would just pay $400 to the guy anyway.
Edit: Oh, and goodwill write-offs aren't for cases like this. IIRC, it's for cases where the value on the books is different than the actual value of the company as dictated by stock price. For instance, if the total value of the stock was $1.25 billion, the book value was $1 billion assets + $500mil goodwill, they may decide to do a write-off of a portion of their goodwill to bring the two values more in line. However, you can't "create" goodwill if the stock value is HIGHER than book value.
It is their "policy" that you are responsible for the equipment. So, speaking with your typical billing person over the phone will probably get you that answer. We would do the same at Comcast in the sense that the equipment is your responsibility. That being said, you can likely talk to a supervisor, write a letter, etc, and get the charges dropped. The people that answer the phones have to quote policy first.
BushMasterBoy
06-14-2013, 10:43
Goodwill is an accounting concept meaning the value of an asset owned that is intangible but has a quantifiable "prudent value" in a business. For example, a reputation (http://en.wikipedia.org/wiki/Reputation) the firm enjoyed with its clients.
Why is this a story? Why do people take something so incredibly stupid and make it a big deal? Quick homeowners, take out your policy. What does your personal property coverage say? It's most likely (if you have a good insurance company) waay more than you'll need in the event of a total loss. $400? That is not going to yank clothes off your kids' backs. The insurance company will give you more than enough money to replace your property, including the DirecTV stuff. They're not evil. Get over it.
Comcast nailed us for $50 for wiring etc when we had our house fire last year. I had to turn it into our insurance company.
They were at least sympathetic.
BushMasterBoy
06-14-2013, 11:13
Apparently all the attention worked. The fire victim won't have to pay after all. http://www.thedenverchannel.com/news/local-news/report-directv-wants-400-from-black-forest-fire-victim
hurley842002
06-14-2013, 12:11
Nobody's "siding" with DTV. Some people can look at this in a rational and logical way without emotion taking over. Doesn't mean they're "siding" with anyone.
This is it ^^
The mentality of "something bad happened to me, now my problems are someone else's problems" is unacceptable. How many other folks lost property that someone is going to be out $$ for?
Bailey Guns
06-14-2013, 12:29
The insurance company will give you more than enough money to replace your property, including the DirecTV stuff. They're not evil. Get over it.
Whoa, whoa, whoa... That's just crazy talk there.
Bailey Guns
06-14-2013, 12:35
So if I loan a guy my laptop, game console, golf clubs (whatever) and his house burns down I should have to pay? He has insurance right? When he took the equipment from DirecTV he became responsible for it, regardless of whether his kid pours water on it, it is stolen in a burglary or the house burns down. He is responsible. I can't understand how DirecTV should be derided for wanting to be paid for the equipment they leased to someone.
Cameron
Because apparently corporations are evil, they only care about $$ and they're all staffed by heartless robots. The big, bad corporation should absorb any loss, even through no fault of their own, and it doesn't matter because you and I will eventually pay for it through increased subscription and equipment fees.
Don't you get it?
This is the age where the "victim card" will get you anything and you don't have to have any sense of personal responsibility.
PugnacAutMortem
06-14-2013, 12:38
I'm really glad that I just cancelled my directv service last week. Not because of them rightfully charging a customer for their property, but because they bowed to a contingent of imbeciles.
Bailey Guns
06-14-2013, 12:43
^^ (Clapping)
ChunkyMonkey
06-14-2013, 12:50
Guys house burns to the ground and DirecTV says he owes them $400 for lost equipment. http://gazette.com/directtv-to-fire-victim-who-lost-it-all-you-still-owe-400/article/1502291
I can sympathize with the homeowner.. but DTV is not in the wrong. Claim the insurance and move on.
I thought only libs have their perspectives skewed by their ego, emotion, and non factual things.
Bailey Guns
06-14-2013, 13:02
I thought only libs have their perspectives skewed by their ego, emotion, and non factual things.
Is that liberals or libertarians?
ChunkyMonkey
06-14-2013, 13:05
Libs.. plural. They are same difference to me.
BushMasterBoy
06-14-2013, 15:12
I can sympathize with the homeowner.. but DTV is not in the wrong. Claim the insurance and move on.
I thought only libs have their perspectives skewed by their ego, emotion, and non factual things. THEY ALREADY ADMITTED THEY WERE WRONG! http://gazette.com/directv-issues-apology-to-man-who-reported-burned-satellite-dish/article/1502319
ChunkyMonkey
06-14-2013, 15:20
THEY ALREADY ADMITTED THEY WERE WRONG! http://gazette.com/directv-issues-apology-to-man-who-reported-burned-satellite-dish/article/1502319
Smart move on their behalf as far as PR wise. It s however still wrong to assume everyone must give you charity when you are down as the original post is all about. It's their choice... Whether its bad or good for their image.
hurley842002
06-14-2013, 15:29
THEY ALREADY ADMITTED THEY WERE WRONG! http://gazette.com/directv-issues-apology-to-man-who-reported-burned-satellite-dish/article/1502319
Of course they would "admit" they were in the wrong, the homeowner went and cried to the press, what choice did they have? I feel for all the victims, I really do, but the homeowner was in the wrong, plain and simple, you turn the equipment in to insurance like all your other items, and if you don't have homeowners, then I really pity you because you are that dumb.
DavieD55
06-14-2013, 15:31
If you have Direct TV cancel it, buy more ammunition with the money you will save.
DavieD55
06-14-2013, 15:39
Cannot believe most of you are siding with directv
Some people just can't go without their Jersey Shore, Teen Mom, The Kardashians, Dancing With The Stars and all the other bullshit people entertain themselves with.
They SUCK period!!!!!! I have a long thread here about those cocksuckers!
hurley842002
06-14-2013, 16:35
Some people just can't go without their Jersey Shore, Teen Mom, The Kardashians, Dancing With The Stars and all the other bullshit people entertain themselves with.
So because I side with a company requesting money for equipment they own, means I watch those shows, or tv at all for that matter? Try again little Davie..
hurley842002
06-14-2013, 16:36
Oh and for the record, I don't have DirecTV.
Dish Network sets up.
http://www.9news.com/news/local/article/340857/635/DISH-responding-to-Black-Forest-Fire
BushMasterBoy
06-14-2013, 16:55
yeah but they still charged all those from the Waldo Canyon fire...nice back pedal!
I just remembered last week that I have The Blaze TV... Dish Network FTW! [Beer]
DavieD55
06-14-2013, 18:34
So because I side with a company requesting money for equipment they own, means I watch those shows, or tv at all for that matter? Try again little Davie..
Yeah probably . [Coffee]
hurley842002
06-14-2013, 18:49
Yeah probably . [Coffee]
Wrong little Davie...
Bailey Guns
06-14-2013, 18:56
Give it up. You can't argue with emotionally irrational people. Well, you can...it's just a waste of time.
hurley842002
06-14-2013, 19:03
Give it up. You can't argue with emotionally irrational people. Well, you can...it's just a waste of time.
Was thinking the same thing after my last post. It's obvious we have some very staunch supporters of entitlement and playing the victim card, and that is their right to do so I suppose. I'm done here.
you guys are such hardcore conservitives its so awesome we need to all head out to care and share and picket those freeloading assholes who have lost all there worldly possessions they need to pick themselves up by there bootstraps and get there shit together
ChunkyMonkey
06-14-2013, 19:11
you guys are such hardcore conservitives its so awesome we need to all head out to care and share and picket those freeloading assholes who have lost all there worldly possessions they need to pick themselves up by there bootstraps and get there shit together
Whatever, you drama queen you!!!! [Coffee]
Bailey Guns
06-14-2013, 19:12
Oh, look! It's the Drama Queen.
ETA: I can't believe we posted the same thing at the same time. Funny. :) Let's get coffee!
Whatever, you drama queen you!!!! [Coffee]
lol [handbags]
the craziest shit is that DTV admitted they were wrong and everyone is STILL arguing
Bailey Guns
06-14-2013, 19:16
Whatever. How come ChunkyMonkey gets an "lol" and a bitch fight smiley and I don't?
Whatever. How come ChunkyMonkey gets an "lol" and a bitch fight smiley and I don't?
((((HUGGZ))))
http://t3.gstatic.com/images?q=tbn:ANd9GcQjoOVZhj6bqj7HPKvBeih-nbMDbo97lUh_OEPf8nfAUsryewtzNw
its all good bailey i got more mad at some thread on the internetz then i should have
Bailey Guns
06-14-2013, 19:21
Cool. I feel mo betta.
DavieD55
06-14-2013, 19:22
It isn't that I am emotionally irrational, I just choose not to waste my money on dtv because most of the programming is BS to me.
ChunkyMonkey
06-14-2013, 19:27
Whatever. How come ChunkyMonkey gets an "lol" and a bitch fight smiley and I don't?
Because cofi and I bonded after I almost burned down his barn w/ M856. He is my sunshine.
This thread is pretty much dead, but this is the same as having to pay your deductible to repair your car, even when the accident is not your fault.
Because cofi and I bonded after I almost burned down his barn w/ M856. He is my sunshine.
tiz true that and all the late night sexting....errrr texting
ChunkyMonkey
06-14-2013, 19:30
It isn't that I am emotionally irrational, I just choose not to waste my money on dtv because most of the programming is BS to me.
At least you have plenty of time to waste to respond to this thread
[013]
ChunkyMonkey
06-14-2013, 19:31
This thread is pretty much dead, but this is the same as having to pay your deductible to repair your car, even when the accident is not your fault.
We were doing so good derailing... party pooper!
jerrymrc
06-14-2013, 19:38
tiz true that and all the late night sexting....errrr texting
That is a real bad mental image I just got there. I am just trying to figure out how Jim wound up in the same nightmare and kept yelling "Git Er Done" [panic][LOL]
That is a real bad mental image I just got there. I am just trying to figure out how Jim wound up in the same nightmare and kept yelling "Git Er Done" [panic][LOL]
NOT THE CANE!!!!!![dig]
ChunkyMonkey
06-14-2013, 19:44
That is a real bad mental image I just got there. I am just trying to figure out how Jim wound up in the same nightmare and kept yelling "Git Er Done" [panic][LOL]
It's the cane that you have to watch out for... he's getting real good at it too.. leaned back in the suburban - set the bluetooth to his flip phone, changing xm channel with his cane flawlessly. I swear it was like that thing is part of him. Like a gun totting pinocchio w/ NY accent.
Bailey Guns
06-14-2013, 20:44
This has gone way above my pay grade now.
KestrelBike
06-15-2013, 03:23
They are both right.
ETA: Reading the comments is as bad as reading comments about gun control. Everyone on there is pretty much retarded. Sorry HighClass.
I would think directv's insurance would cover the collective loss, if they try to stick it to the individual consumers that would be a fantastic way of forever losing their business and anyone making that call should be fired for business strategy stupidity.
Just my $0.02
I would think directv's insurance would cover the collective loss, if they try to stick it to the individual consumers that would be a fantastic way of forever losing their business and anyone making that call should be fired for business strategy stupidity.
Just my $0.02
If they have insurance that covers it, every customer is paying the price of that insurance that is built into the price of the contract. By telling the guy to pay it, then he is only paying his own insurance to cover it, rather than paying to have the same thing insured twice. I don't know that they have insurance on the units.
Powered by vBulletin® Version 4.2.3 Copyright © 2025 vBulletin Solutions, Inc. All rights reserved.