View Full Version : Need Home Internet Help - Comcast Can GARGLE THESE NUTS
I need some help with home internet. I have Comcast and safe to say it blows the fat deezie. I am beyond fed up with paying for 20 mb speed and every week or two it dies down to 3 mb. I have to chat with those ass clowns to get it back up to speed. Then I demand a refund for having a week of slow speeds and they refuse to provide it! My nuts are chapped at this point and I'm looking for something else. Not to mention with Comcast the damn bill changes every single month. I know they are pulling some shady funny stuff with the bill and every time I call in to confirm how much the bill should be they don't have a good answer and I get bounced around to 4 people before I give up.
I have heard about the other providers that are no contract, less BS, good speeds, and reasonably priced. Kinda like that Cleer option from Sprint? There has to be something better than this.
Please help. Oh and another thing, spare me the "rank my rant comments" because this was not a rant. I REPEAT THIS WAS NOT A RANT. Maybe someday I'll bring out my A-game.
[Coffee]
What kind of router are you using? I was having speed issues, switched routers and was much better off. I don't have experience with any other providers to answer your question though.
I have a new Apple Airport Extreme. Whenever they do their little voodoo witchcraft reset procedure my speed goes back up to mid 20's but then something happens after that. The Comcast tech that came out one time tried to say it was my Airport that was causing it. He said if we used his my speed would be much faster. Safe to say I won the speed test so he said my router is not causing the issue.
Cable speed is only 'max' speed and it is advertised as that. A cable internet system puts you on a shared network with your neighbors. If all of your neigjbors are home at night watching porn and justin beiber videos your speed will be decreased.
Dsl on the otherhand while it might be a slower advertised speed is a guaranteed speed as you are on your own 'node' of the network rather than sharing with your neighbors.
There are also ther issues when it comes to internet speed. Your speed is also limited by the server of the website you are visiting. Just because your internet service is 20mb or whatever the website you are visiting still may not be able to give you anything more than a few megabytes.
Sent from my XT907 using Tapatalk 2
I would wager a bet that the only thing they are doing when you call in is a modem reset, the same as you unplugging the thing for a few seconds and plugging it back in. The only other thing they would do is maybe a reprovision, but it wouldn't correct anything unless it had the wrong boot file on it.
My bet is probably a bad modem. Which one are you using?
Cable speed is only 'max' speed and it is advertised as that. A cable internet system puts you on a shared network with your neighbors. If all of your neigjbors are home at night watching porn and justin beiber videos your speed will be decreased.
Dsl on the otherhand while it might be a slower advertised speed is a guaranteed speed as you are on your own 'node' of the network rather than sharing with your neighbors.
There are also ther issues when it comes to internet speed. Your speed is also limited by the server of the website you are visiting. Just because your internet service is 20mb or whatever the website you are visiting still may not be able to give you anything more than a few megabytes.
Sent from my XT907 using Tapatalk 2
DSL is by no means guaranteed speed. The farther you are from the hub, the slower it will be. A friend had dsl, was paying for 3mb and maybe getting 800kbps.
i have the 50mbps connection from Comcast and get 57 regularly.
I would wager a bet that the only thing they are doing when you call in is a modem reset, the same as you unplugging the thing for a few seconds and plugging it back in. The only other thing they would do is maybe a reprovision, but it wouldn't correct anything unless it had the wrong boot file on it.
My bet is probably a bad modem. Which one are you using?
I was using the one that they provided but it was not working and we had to switch it out 2 or 3 times. I bought a Motorola Sufboard that has worked better but I am clearly still having some type of issue here!
I was using the one that they provided but it was not working and we had to switch it out 2 or 3 times. I bought a Motorola Sufboard that has worked better but I am clearly still having some type of issue here!
Happen to know the model? Probably a 5101, 6121, 6141, or. 6580.
Have you tested to see if the issue is persistent without using a router, or with a different router?
Yes I've tried to bypass the router and see how that works, then I had a Netgear router before we upgraded to the Airport Extreme.
muddywings
09-22-2013, 20:40
had similar issues when I moved into a rental that had DSL prior. Multiple techs came out to finally find it was a line issue at the outside box. If you are confident it isn't your router or modem, press them to head out to the box to make sure all the switches and dials are set right. (I'm only half kidding about the switches...if memory recalls, they said they had to 'reset a switch')
good luck
They said that was an option but also said that there will "likely be a fee" for a tech to come out and investigate, even if the error is on their end. Looks like I have to go that route because nothing else is working. Anyone here using satellite internet?
clublights
09-22-2013, 21:03
I use Centlink DSL
pay for 40Mb... get 50Mb... ( 20Mb up)
good solid line rarely any issues...
A bit expensive but the bill never changes.
I host my companies email and websites . no blocked ports no BS .
trlcavscout
09-22-2013, 21:07
Cable speed is only 'max' speed and it is advertised as that. A cable internet system puts you on a shared network with your neighbors. If all of your neigjbors are home at night watching porn and justin beiber videos your speed will be decreased.
Dsl on the otherhand while it might be a slower advertised speed is a guaranteed speed as you are on your own 'node' of the network rather than sharing with your neighbors.
There are also ther issues when it comes to internet speed. Your speed is also limited by the server of the website you are visiting. Just because your internet service is 20mb or whatever the website you are visiting still may not be able to give you anything more than a few megabytes.
Sent from my XT907 using Tapatalk 2
The misinformation is strong from this post. DSL is not guaranteed and if you can get 1/10th of the advertised speed you are rockin! As previously stated how far you are on their plant determines your speed. Grandpas porn doesn't run on the same frequency as your Comcast internet. If its a 5101 or similar series its docsis 2 and while capable of speeds over 20 meg it won't be as reliable as a docsis 3 at it. Airports are known for slow speed and failure (I know say it ain't so) but my suggestion would be to have a tech check it out. If one of the 10 downstream channels has issues do to bad cable/splitter/fittings you will see issues when the modem switches to that channel ESPECIALLY if its a 5100 series docsis 2. If resetting the modem fixes it temporarily its most likely ingress in one of you lines, the modem or router.
cfortune
09-22-2013, 21:19
(I'm only half kidding about the switches...if memory recalls, they said they had to 'reset a switch')
good luck
A switch is a network device :)
Mountain Boy
09-22-2013, 21:21
I had to deal with Comi-cast and the issue I had is the original burried line from the pole to the house was inadequate, just a basic Coax line from when house built in 1997. I was told by the Comcast guy (who told me he had Sattelite for TV and another carrier for internet!) that my line could not support more than one of their services and because it was thin and burried, my signal would get interference. When it finally died, it took them 7 weeks to get us a new line which is a 1" conduit very well insulated but we never hooked it up, went with Quest Bundle and have had same speed Comcast was up here in the Mountains, however their supplied modem sucks, still using a older one we had.
clublights
09-22-2013, 21:31
The misinformation is strong from this post. DSL is not guaranteed and if you can get 1/10th of the advertised speed you are rockin! As previously stated how far you are on their plant determines your speed. Grandpas porn doesn't run on the same frequency as your Comcast internet. If its a 5101 or similar series its docsis 2 and while capable of speeds over 20 meg it won't be as reliable as a docsis 3 at it. Airports are known for slow speed and failure (I know say it ain't so) but my suggestion would be to have a tech check it out. If one of the 10 downstream channels has issues do to bad cable/splitter/fittings you will see issues when the modem switches to that channel ESPECIALLY if its a 5100 series docsis 2. If resetting the modem fixes it temporarily its most likely ingress in one of you lines, the modem or router.
And Some misinformation in this post too .... LOL
Generally you get what you pay for with DSL. I've personally never seen a line under what they payed for . That being said yes you can't always get the 40( or 50 in my case) meg speed but they wont charge you for the 40 level and only give you 20 .. you pay the 20 level.
As for "airports known for being slow" the original ones had some issues but the newer ones have NEVER been a problem for me or any I've helped hook up . my 4 year old time capsule ( Airport extreme with a hard drive built in for back ups) gives me full speed with 802.11n speed ( and 5ghz)
the best way to see if the problem is the airport .. next time the slow down happens... unplug and replug the power ONLY the airport if the speed goes back up then perhaps you have a bad airport .. get that sucker replaced at the apple store ASAP . if the speed does not go back up ... the airport is not the issue.
Rooskibar03
09-22-2013, 21:33
Internet is the one think comcast actually got right. I bought my own surfboard and use a standard air poor base station and all is well. The Airport Extreme isn't known to be a great router, I'd personally ditch that and see if it helps.
I don't know about you, but comcast "upgraded" my speed/package a few months back for free, and I started having all sorts of problems that required me to hard reset the darn thing. I had an old Motorola surfboard, swapped it out for the latest-and-greatest I picked up online and seems to have fixed the problem.
10mm-man
09-22-2013, 22:06
-2 on the Rant o meter; well because, it wasn't a rant. Good luck!
-2 on the Rant o meter; well because, it wasn't a rant. Good luck!
No one even brought it up until the big cheese homo had to roll through my thread!
I use Centlink DSL
pay for 40Mb... get 50Mb... ( 20Mb up)
good solid line rarely any issues...
A bit expensive but the bill never changes.
I host my companies email and websites . no blocked ports no BS .
Everyone has different levels of success with any of the providers. I kicked DSL to the curb after 18 months of pure hell and switched back to Comcast and it is 99.999% reliable. FWIW, I have their Tm702G/CT cable modem (docsis 3.0) and I can count on one hand the number of times I've had to power cycle it. I run Internet and voice on the service.
I also run a Linksys WAP51G access point (and several other bridges/game adapters) with zero issues. Off hand, I'd guess we have about 20 devices out on the network and just don't see any problems since switching back to Comcast. My biggest pain is the Watchgard SOHO firewall box that doesn't release users licenses (25) properly and requires an occasional reboot.
I had to deal with Comi-cast and the issue I had is the original burried line from the pole to the house was inadequate, just a basic Coax line from when house built in 1997. I was told by the Comcast guy (who told me he had Sattelite for TV and another carrier for internet!) that my line could not support more than one of their services and because it was thin and burried, my signal would get interference. When it finally died, it took them 7 weeks to get us a new line which is a 1" conduit very well insulated but we never hooked it up, went with Quest Bundle and have had same speed Comcast was up here in the Mountains, however their supplied modem sucks, still using a older one we had.
I'm running 25Mbps (paid) speed over wire installed in the early/mid 90's in this neighborhood. On the other hand, Qwest could never keep the copper up and running.
To the OP, maybe it's time you asked for the telephone number and e-mail to the executive offices of Comcast to lodge a fomral complaint about the service.
10mm-man
09-22-2013, 22:43
No one even brought it up until the big cheese homo had to roll through my thread!
O yea, roll your tiny lil gay lovin ass up..... Now when you get brave you know were I am; I'll let the boy roll ya up!
newracer
09-22-2013, 22:51
Comcast works great here.
http://www.speedtest.net/result/2985360266.png (http://www.speedtest.net/my-result/2985360266)
ZERO THEORY
09-22-2013, 22:56
Aftermarket high-throughput router+aftermarket antenna=speed
Fiber optic, private ISP=god tier speed and packet transfer
Speaking of packets, packet loss is probably 75% of the problem in most slow speed issues. Cleaning up your protocols and having an ISP that isn't trying to serve 460,000 customers at once would be very helpful. I am also stuck with Comcast for the time being, but there are ways to circumvent abysmal interwebz issues.
WIRELESS SPEED:
http://www.speedtest.net/result/2985369743.png
WIRED SPEED I TOOK LAST MONTH:
http://www.miscupload.com/upload/72443400241260124617992.png
http://www.speedtest.net/result/2985367678.png (http://www.speedtest.net/my-result/2985367678)
Meh, guess the kiddies aren't dl porn and stealing music tonight.
Just remember the speedtest.net is to your local comcast CO and not representative of the speed you're going to get going out of Denver.
https://www.ar-15.co/attachment.php?attachmentid=34237&d=1379912690
clublights
09-22-2013, 23:28
Wireless...
going wired gives so little difference not worth the time to hook up the cable
and yes this is on my Apple Time Capsule
http://www.speedtest.net/result/2985399680.png (http://www.speedtest.net/my-result/2985399680)
clublights
09-22-2013, 23:31
Just remember the speedtest.net is to your local comcast CO and not representative of the speed you're going to get going out of Denver.
On Safari on the mac you can pic your server
On Safari on the mac you can pic your server
Well, I meant the default and what most people throw up. I can pick a server too sparky.
http://www.speedtest.net/result/2985408082.png (http://www.speedtest.net/my-result/2985408082)
clublights
09-22-2013, 23:37
LOL not trying to be insulting ...
but I was doing this the other day and I dunno how I set it so it doesn't default go to comcast.....
it always lets me pick first. **shrug**
clublights
09-22-2013, 23:37
34261
Great-Kazoo
09-22-2013, 23:59
And Some misinformation in this post too .... LOL
Generally you get what you pay for with DSL. I've personally never seen a line under what they payed for . That being said yes you can't always get the 40( or 50 in my case) meg speed but they wont charge you for the 40 level and only give you 20 .. you pay the 20 level.
As for "airports known for being slow" the original ones had some issues but the newer ones have NEVER been a problem for me or any I've helped hook up . my 4 year old time capsule ( Airport extreme with a hard drive built in for back ups) gives me full speed with 802.11n speed ( and 5ghz)
the best way to see if the problem is the airport .. next time the slow down happens... unplug and replug the power ONLY the airport if the speed goes back up then perhaps you have a bad airport .. get that sucker replaced at the apple store ASAP . if the speed does not go back up ... the airport is not the issue.
So how long you been working for Comcast? Seeing how you feel tricavs response is misrepresentation.
clublights
09-23-2013, 00:01
So how long you been working for Comcast? Seeing how you feel tricavs response is misrepresentation.
Why would I be working for comcast when I'm touting the advantages of DSL ( ie Centlink)?
Great-Kazoo
09-23-2013, 00:12
Why would I be working for comcast when I'm touting the advantages of DSL ( ie Centlink)?
You said TCAV did some misrepresentation, just curious how.
clublights
09-23-2013, 00:14
You said TCAV did some misrepresentation, just curious how.
uhh it's in the post .
don't see what the confusion is ....
he said somethings about DSL .. I show how I disagree with himand how my experience has been different .. Also he said somethings about apples airport base stations... I told him my disagreeing opinions and experiences..
I was having an issue with speeds falling off intermittently with Comcast. Routing was falling down within Comcast's infrastructure. It turned out to be an issue with Comcast not being able to understand the QoS on my router. If you're using QoS on your AirPort, try turning it off.
ok, so not to hijack the post, but what modem/router recommendations for optimal performance w/comcast?
My performance seems to be slipping, also, but I haven't replaced my router in several years.
Sent via my Mobile Work Avoidance Device
I was having an issue with speeds falling off intermittently with Comcast. Routing was falling down within Comcast's infrastructure. It turned out to be an issue with Comcast not being able to understand the QoS on my router. If you're using QoS on your AirPort, try turning it off.
I will look into this. I am also going to have to suck it up and have Comcast come out and check the lines. Even though they did all of that a year ago when we bought the house but whatever. I'm also going to file a corporate level complaint to get some sort of refund back or get those limp dicks into gear about getting out to check the lines.
Colorado_Outback
09-23-2013, 11:14
I cant believe nobody has corrected this yet..
Its DEEZ NUTZ...
Come on man.. Get it together :)
I got a 65% improvement in wireless speed at the house yesterday by simply updating the firmware on my router(a shitty $34 Netgear 802.11n POS) Average wireless transfers went from 39 Mbps to 65 Mbps. Wired speeds also improved, but by a lesser percentage.
I got a 65% improvement in wireless speed at the house yesterday by simply updating the firmware on my router(a shitty $34 Netgear 802.11n POS) Average wireless transfers went from 39 Mbps to 65 Mbps. Wired speeds also improved, but by a lesser percentage.
Was overthinking it. Totally spaced out that approach, even as I was researching firmware update for blu-ray.
:confused::banghead:
Thanks tfogger
Sent via my Mobile Work Avoidance Device
cfortune
09-23-2013, 14:15
Wireless versus wired actually does make a difference.
I had 100 Mbps via Comcast and on my 5 Ghz wireless N network, would only get around 50. Plugging directly into the router yielded around 90 Mbps. I ended up just dropping my speed to 50 Mbps because it wasn't feasible for me to be wired all the time.
I cant believe nobody has corrected this yet..
Its DEEZ NUTZ...
Come on man.. Get it together :)
I guess I'm just not as gangster as you. You in for Sunday or what?
clublights
09-23-2013, 17:07
Wireless versus wired actually does make a difference.
I had 100 Mbps via Comcast and on my 5 Ghz wireless N network, would only get around 50. Plugging directly into the router yielded around 90 Mbps. I ended up just dropping my speed to 50 Mbps because it wasn't feasible for me to be wired all the time.
at a certain point yes the internet speed will be higher then the wireless links speed..
N has a theoretical limit of 300Mbps ...
Mine personally shows my link running at that speed.
Tho that may be dubious . but again for me . I get no difference between wired and wireless speeds when testing my internet speeds. on the internal network I do as all of my stuff is gigabit ethernet
trlcavscout
09-23-2013, 18:06
Also if you are gonna run a speed test, useing speed test.net will give false speeds due to the over loading of their site a lot of time, if you use speed test.comcast net it will use the same servers (comcasts) but it wont be effected by their site traffic.
I just did another speed test and I had 47.84 download and 11.45 upload.
trlcavscout
09-23-2013, 18:51
I just did another speed test and I had 47.84 download and 11.45 upload.
Which Motorola modem do you have?
trlcavscout
09-23-2013, 19:00
Surfboard SB6121.
Those have been pretty good, it is docs is 3 so it will channel bond. Are you in a house or apt? Having a tech come out normally wouldn't charge you, with that modem my guess would be either a damaged cable coming up to the house or cables in the house. Any problems can let ingress in which will build up and slow down speeds eventually leading to needing to reset the modem. If I was closer I would come by, but I would definitely have it checked out. The cable outside is Comcast's responsibility the cable inside is yours, but like I said normally unless the tech is pretty anal unless you modified or screwed something up I wouldn't charge.
buckshotbarlow
09-23-2013, 19:50
Ok, do you have a docis 3.0 modem? If you don't, u ain't getting the speed. I would replace the modem and have one you can borrow to test out. PM me if u need it for a test. When I was having issues, that was the solve all.
ZERO THEORY
09-23-2013, 19:52
This might also be relevant to you, OP:
http://www.pingtest.net/
This might also be relevant to you, OP:
http://www.pingtest.net/
Ping was 32 and Jitter was 9. Decent?
Ok, do you have a docis 2.0 modem? If you don't, u ain't getting the speed. I would replace the modem and have one you can borrow to test out. PM me if u need it for a test. When I was having issues, that was the solve all.
I will have to look at the modem closer to figure out what exactly I have as I am not familiar with docis 2.0? Anyone want to break that into basic terms?
trlcavscout
09-23-2013, 20:53
Docsis 3 is the newer standard, higher speed and bonds multiple downstream cable channels etc, that's what you have and want. Docsis 2 is the older standard which can only utilize one channel at a time.
Docsis 3 is the newer standard, higher speed and bonds multiple downstream cable channels etc, that's what you have and want. Docsis 2 is the older standard which can only utilize one channel at a time.
Well if I've got it it sounds like I have all the right pieces for great performance? As you said I need to have it checked out...problem is that I asked Comcast to schedule an appointment for that today and they said based on my speed test they won't send out a tech unless I pay for a full price technician appointment fee.
No one has mentioned the gui. Go to it. if you have a downstream SNR of 35 or better you should have decent download speeds. 36-39 would be better. The thing that will tell you if you have issues in your neihborhood is if your upstream SNR is bad. 26 or less is poor. 32 ish is great. If you're still having trouble. PM me, I can give you some ideas, might even help you out.
Is GUI a website? Sorry I'm not very well versed in internet repair/cable work. Truth be told I pay for the shit and I just want it to work! I must say that I appreciate the advice from those of you on here that know what the hell is going on.
its the modem diag screen. plug right into your modem with ethernet. in the address bar instead of a web sight try 192.168.100.1 if that doesn't work google it.
Surfboard SB6121.
I have the SB6120. Both of our modems are DOCSIS 3.0.
The Cable Modem interface on mine (default) is http://192.168.100.1 . I don't have to direct connect to my modem and can get there from any system on my internal network.
You should be able to look at the numbers discussed above on the Signal tab.
My Downstream SNR is 36-37, but there is no SNR value for Upstream.
Pingtest.net (OOKLA, really) uses Java, so the browser you use may influence the test.
I'm not paying for one of the top tiers from Comcast.
My speeds on IE are 28.84Mbps down, 5.94Mbps up, 11ms ping. On Chrome, they are 28.89Mbps down, 5.91Mbps up, 14ms ping.
its the modem diag screen. plug right into your modem with ethernet. in the address bar instead of a web sight try 192.168.100.1 if that doesn't work google it.
You can often get to 192.168.100.1 even if you're running another subnet. I run DHCP from a server here and can always get to the modem.
Is GUI a website? Sorry I'm not very well versed in internet repair/cable work. Truth be told I pay for the shit and I just want it to work! I must say that I appreciate the advice from those of you on here that know what the hell is going on.
Check your pm
johngraves2
09-24-2013, 06:02
How do you guys have upload speeds that high? Mine never have been:
http://www.speedtest.net/result/2988322582.png (http://www.speedtest.net/my-result/2988322582)
I have the Motorola Surfboard SB6120 Modem (docsis 3.0) and a Cisco E200 Router.
I have not read through all of the replies, but my wife and I had the same wonderful customer experience issue with Comcast- plus the guy they sent out twice to work on our line was a complete asshat. We switched to Clear a few months back and- for the most part- have had no issues. We stream Netflix/Amazon Prime through the the XBox and rarely have a slowdown. Clear is only $50/month and there is no contract. I've heard there are cheaper plans with them...
I have not read through all of the replies, but my wife and I had the same wonderful customer experience issue with Comcast- plus the guy they sent out twice to work on our line was a complete asshat. We switched to Clear a few months back and- for the most part- have had no issues. We stream Netflix/Amazon Prime through the the XBox and rarely have a slowdown. Clear is only $50/month and there is no contract. I've heard there are cheaper plans with them...
Are they are any special requirements with joining clear?
It looks like Clear was swallowed up by Sprint:
http://www.clear.com/discover
http://sprint.com/landings/clear/index.html?ECID=vanity:clear
CLEAR has joined Sprint
CLEAR is now part of Sprint and is no longer selling new devices through CLEAR.com. If you already own a device, you can still activate your device or get support.
Sprint offers competitively-priced data plans for mobile broadband cards and other devices.
It looks like Clear was swallowed up by Sprint:
http://www.clear.com/discover
http://sprint.com/landings/clear/index.html?ECID=vanity:clear
That's what I was wondering. I was recommended to try Cleer and saw that Sprint took them over. I hated cellular with Sprint and don't really have a desire to get tangled up with them for home Internet.
buckshotbarlow
09-24-2013, 19:25
i hope you don't live near longmont. my folks are having comcrap problems now...
Issues from the flooding maybe?
johngraves2
09-24-2013, 20:22
Gman - Sorry, i have the E2000
I hadn't heard about the whole Sprint piece but no, no special requirements...
Gman - Sorry, i have the E2000
Not sure if I can figure out what's going on there. I have an E2000 acting as a wireless bridge for a bunch of media equipment in the living room. I put DD-WRT firmware on it a couple of years ago.
Are these speeds over wireless?
USMC88-93
09-24-2013, 22:35
Are you using the one piece router/modem that Comcast provides or a separate modem and router?
Are you using the one piece router/modem that comcast provides or a separate modem and router?
Using a new router that I purchased in addition to an Apple router. Nothing from Comcast.
USMC88-93
09-24-2013, 22:40
Using a new router that I purchased in addition to an Apple router. Nothing from Comcast.
So your own modem as well? Modem feeding router feeding another router?
And can you pm me your closest cross streets and I can check if there are any known pending main line issues in your Node
I do not need your actual address but the street name and hundred block would help.
<Comcast guy
I didn't realize you had 2 routers inline. I wonder if they're both doing Network Address Translation (NAT)?
I've been using Clear since April last year. I use it as my home internet. I really liked the no contract, and its fairly cheap. I pay $35/mo, but coverage can get really sketchy. Don't bother calling CS. I made that mistake and it was all out of country with people that had NO clue what was going on. I'll save my horror story, but it was bad.
http://www.speedtest.net/result/2990290310.png (http://www.speedtest.net/my-result/2990290310)
this is from my apt.....on a good day.
So your own modem as well? Modem feeding router feeding another router?
And can you pm me your closest cross streets and I can check if there are any known pending main line issues in your Node
I do not need your actual address but the street name and hundred block would help.
<Comcast guy
PM Sent.
thedave1164
09-25-2013, 07:46
DOCSIS 3.0 modem and lose the airport.
Seen a bunch of issues with airports and refuse to use/install them, seen less issues with belkin and dlink.
I deal with this stuff everyday and in general Comcast beats out the competition hands down.
Their customer service and install techs on the other hand........
ETA: there are some good techs working for Comcast/centurylink and the others, but they are ,sometimes hard to find
USMC88-93
09-25-2013, 21:40
As to your issues with scheduling.. Unplug the damn thing and when they check it remotely tell them it is plugged in and not responding to anything you do when they cant see it they will schedule someone out.. If they want to troubleshoot stop them in their tracks and tell them you are unable to do so. (Little white lie about a broken arm or something). Tell them that you understand the possibility of a service charge and when the tech closes it out make sure he closes it out with a "non chargeable " code like replacing a connector outside your house.
thedave1164
09-26-2013, 06:37
As to your issues with scheduling.. Unplug the damn thing and when they check it remotely tell them it is plugged in and not responding to anything you do when they cant see it they will schedule someone out.. If they want to troubleshoot stop them in their tracks and tell them you are unable to do so. (Little white lie about a broken arm or something). Tell them that you understand the possibility of a service charge and when the tech closes it out make sure he closes it out with a "non chargeable " code like replacing a connector outside your house.
This is a good tech :-D
As to your issues with scheduling.. Unplug the damn thing and when they check it remotely tell them it is plugged in and not responding to anything you do when they cant see it they will schedule someone out.. If they want to troubleshoot stop them in their tracks and tell them you are unable to do so. (Little white lie about a broken arm or something). Tell them that you understand the possibility of a service charge and when the tech closes it out make sure he closes it out with a "non chargeable " code like replacing a connector outside your house.
Unplug the cable from the modem and record what the LED states are. That is what you want to tell them.
You guys are awesome and these tips have been awesome! Trying to get things set up with Comcast now...
ZERO THEORY
09-26-2013, 16:18
[IMG]http://www.speedtest.net/result/2990290310.png[IMG] (http://www.speedtest.net/my-result/2990290310)
this is from my apt.....on a good day.
http://fc01.deviantart.net/fs71/f/2013/040/5/d/bf3__u_wot_m8_by_plzexplode-d5ubr62.png
Well thanks to USMC88-93 it is working much better. Thanks for identifying the problem for me! I will update this if for some reason I continue to have problems but for the time being everything is working properly.
clublights
09-27-2013, 00:41
Well thanks to USMC88-93 it is working much better. Thanks for identifying the problem for me! I will update this if for some reason I continue to have problems but for the time being everything is working properly.
Just curious..
What was the problem ?
Just curious..
What was the problem ?
A damaged portion of the cable was killing everything downstream from it.
clublights
09-27-2013, 12:09
A damaged portion of the cable was killing everything downstream from it.
AH!!!!
yeah that will kill anybody and at times can be a real bitch to find ( jacket of cable looks fine.. copper inside is borked)
Glad you got it all sorted !
USMC88-93
09-29-2013, 22:25
A damaged portion of the cable was killing everything downstream from it.
For some reason I find it funny that you didn't want to throw your dog under the bus and rat him out. Good on you don't rat on other members of the family.
clublights
09-29-2013, 22:48
For some reason I find it funny that you didn't want to throw your dog under the bus and rat him out. Good on you don't rat on other members of the family.
I take that as a sign the dog thinks you spend too much time on the net and not enough time playing fetch ...
To be fair to Comcast my service issues were due to a cable line. That is assuming that my service continues to work properly and that was actually the culprit. However, I have still been unimpressed with their service and their assistance in trouble shooting my issues. It also sounds like that is being worked on as well for me. Once again I really appreciate all of the help from those in this thread. You guys rock.
USMC88-93
09-30-2013, 10:28
Just keep an eye on it and let me know, I can take a more in depth look at your entire situation rather than just fix the obvious like the dog chew. Let me know if it blows up again.
Thanks USMC for helping keep the return clean. His dog was likely responsible for some Upstream SNR issues.
Can you Comcast guys tell me if there has been a lot more evening maintenance or something since the last speed upgrade (last month or two)? I thought that swapping my modem out fixed my disconnections, but I am often up working late and have seen a few nights in the last week or two where the link drops after midnight for maybe an hour or so. Sometimes a hard reboot cures it but not always. It was so reliable for so long, that it's all the more noticeable. I'm just south of E470 and Smokey Hill if that matters.
USMC88-93
09-30-2013, 21:49
Can you Comcast guys tell me if there has been a lot more evening maintenance.
I wouldn't be able to tell you anything about the south side of town as I work the out of the north side of town, and the Head End - Fiber - Node - Mainline maintenance is a separate group of people than the installation - Home repair techs.
hurley842002
10-04-2013, 18:32
Not to hijack, but since the OP seems to have gotten his issue resolved, and my question has to do with Internet, it seems more appropriate to ask here instead of opening a new thread with a simple question.
We upgraded our Century link from the 20mbps to the 40mbps connection, and now when looking at the link speed through my phone, it's measuring in the 65-75mbps range. How accurate is this? I'm not complaining, but I'm not used to getting more than I pay for lol.
clublights
10-05-2013, 05:07
Not to hijack, but since the OP seems to have gotten his issue resolved, and my question has to do with Internet, it seems more appropriate to ask here instead of opening a new thread with a simple question.
We upgraded our Century link from the 20mbps to the 40mbps connection, and now when looking at the link speed through my phone, it's measuring in the 65-75mbps range. How accurate is this? I'm not complaining, but I'm not used to getting more than I pay for lol.
Go to your modem's config page ( should be like 192.168.0.1 .. just type that in the web browser ) and see what the link speed is .
Mines currently connected at 50111kbps or ~ 50Mbps... I'm only paying for 40 ...
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