PDA

View Full Version : Need advice/recommendations on commercial build out (telco/ISP, security company, etc)



Brian
02-13-2014, 20:03
Wasn't sure if GD was the best place for this or not, I checked the member-owned businesses section but didn't see any matches.

After 10+ years in the same location, my wife's business is moving to a new, much larger location on the South side of Denver metro. I am usually their unofficial IT, security and facilities "guy" but we're going to contract a lot of work out with the new build. They already have the GC and carpenters/elec guys lined up - mostly we're focusing on IT this week. I'm looking for any help/suggestions/recommendations on any of the following. She's used Qwest and CBeyond in the past, but we are not particularly in love with either. We may look at Comcast for faster ISP speed and future TV use, but probably won't rely on them to be the only provider, given their flaky reputation.

1) Business class telecom. Probably a key system vs. hosted VoIP. 10-20 phones, voice mail. Our current provider also provides a frac T1 at our home as an add-on, so we'll consider that in the overall quote too. She'll need new phones too as the old ones are, well... old. The last company left the old lucent partner system there, but it's a pretty old model.
2) Internet. Can be the same provider as above. Today, she only gets around 1-2mbit with her current provider, which needs to change.
3) Low-voltage telco/electrician. We may just have the electrical guy do the work, but we're going to need to pull wire and patch new connections for most of the PCs, phones, security lines, etc. There is a lot of old wiring in the building today that's at least 20 years old, we probably won't trust any of it.
4) Printer/multifunction rental company. It's probably time to move up from the one-at-a-time printers they've been buying. Thinking about hooking them up with a managed printer/multifunction company.
5) Security. I am not a big ADT fan. I could call Vivint or Frontpoint, but I don't know much about commercial security companies. Someone local maybe would be good. This would include at least 10 cameras - cameras can be separate or on the same system as the security.

Anyway, any advice is welcome. Especially for the telecom/ISP and security system recommendations. We used a company last time that sourced her phones and equipment and provided recommendations on the company to go with, but they're not in business anymore.

00tec
02-13-2014, 20:49
I actually work for Comcast business. If you would like, I can have someone call you to get you details.
I know that 20 lines with vm/hunt group/ features is no problem. We don't provide the phone system though.
For data, we can go WAY faster. They start at 16mbps down. Statics available if needed.

If you want, send me a pm.

trlcavscout
02-14-2014, 01:00
[QUOTE=00tec;1522057]I actually work for Comcast business. If you would like, I can have someone call you to get you details.
I know that 20 lines with vm/hunt group/ features is no problem. We don't provide the phone system though.
For data, we can go WAY faster. They start at 16mbps down. Statics available if needed.QUOTE]


What he said, and to expand. Except with the voice edge system we do provide the phones.

1) Get the 50mb service you won't regret it.
2) Businesses that rely on internet to operate should always have a back up, Comcast has as good of reliability as century link, that being said have a backup.
3) Comcast has standard phone service, PRI systems and voice edge which is the PBX, phones and everything, no other system needed.
4) get a good data guy that can properly punch down panels and terminate cat 5, it seems that is hard to do anymore. If you scrimp on the wiring down blame Comcast for shitty service.
5) if you get data from one company and cut rate VoIP from another don't be calling the data company all the time.
6) cebyeond or what ever it is is not that good, their are better options if you go that route. Avaya (spelling?) Is a good phone system as far as that goes.
7) Comcast offers 16-150mb data service as well as fiber "metro e" service but not sure on its currents speeds?

Comcast can cover any data, voice, video needs they may have. Have someone good run the wiring, if the wiring is bad or the IT guy isnt up to par they wont be happy with any provider. A cheap DSL back up is a good idea (most health care facilities and a lot of other businesses use a DSL or T1 back up including a lot of insurance offices). I would talk to 00tec and check out the options. I install and service Comcast business systems and the xfinity home alarm systems, their was talk about expanding our alarm systems to business but I haven't seen it offered yet.

00tec
02-14-2014, 07:45
[QUOTE=00tec;1522057]I actually work for Comcast business. If you would like, I can have someone call you to get you details.
I know that 20 lines with vm/hunt group/ features is no problem. We don't provide the phone system though.
For data, we can go WAY faster. They start at 16mbps down. Statics available if needed.QUOTE]


What he said, and to expand. Except with the voice edge system we do provide the phones.

1) Get the 50mb service you won't regret it.
2) Businesses that rely on internet to operate should always have a back up, Comcast has as good of reliability as century link, that being said have a backup.
3) Comcast has standard phone service, PRI systems and voice edge which is the PBX, phones and everything, no other system needed.
4) get a good data guy that can properly punch down panels and terminate cat 5, it seems that is hard to do anymore. If you scrimp on the wiring down blame Comcast for shitty service.
5) if you get data from one company and cut rate VoIP from another don't be calling the data company all the time.
6) cebyeond or what ever it is is not that good, their are better options if you go that route. Avaya (spelling?) Is a good phone system as far as that goes.
7) Comcast offers 16-150mb data service as well as fiber "metro e" service but not sure on its currents speeds?

Comcast can cover any data, voice, video needs they may have. Have someone good run the wiring, if the wiring is bad or the IT guy isnt up to par they wont be happy with any provider. A cheap DSL back up is a good idea (most health care facilities and a lot of other businesses use a DSL or T1 back up including a lot of insurance offices). I would talk to 00tec and check out the options. I install and service Comcast business systems and the xfinity home alarm systems, their was talk about expanding our alarm systems to business but I haven't seen it offered yet.
Well, thats what I get for being a noob. Thanks for the clarification.
Guess I'll end up talking to you sooner or later if you're an install tech, I started BDOJ recently.

trlcavscout
02-14-2014, 08:37
[QUOTE=trlcavscout;1522341]
Well, thats what I get for being a noob. Thanks for the clarification.
Guess I'll end up talking to you sooner or later if you're an install tech, I started BDOJ recently.

Oh crap their went the neighborhood haha!

wreave
02-14-2014, 09:56
1-3 should all be from the same company.

A business of that size is usually best-served by going through someone that can present a few different carriers and systems to you through a single point of contact. Comcast Business isn't a bad option, but it's worth looking multiple alternatives and basing the decision off something other than which rep is most persuasive/attractive.

cfortune
02-14-2014, 11:13
We use SmartWire for all of our structured cabling.


Does Comcast offer diversity if you get redundant circuits from them?

Wulf202
02-14-2014, 12:31
4 we use ricoh 8884566457
5 adell at allied locksmith in denver set one of my camera and alarm systems. Very pleased.

CO Hugh
02-14-2014, 13:27
Colorado Security in Lakewood set up a couple offices for us. They seemed good to work with.

Brian
02-23-2014, 16:06
... just wanted to say thanks everybody for your input. Will probably start calling around here next week