anaphylaxis
05-22-2014, 18:23
I ordered a Alien Gear IWB holster off of ebay earlier this year. When I picked up a Glock 42 they were on my short list when it came to holster shopping. My first order was very well priced, shipped quickly and a quality item. One thing I do like about their holsters is that extra hardware is included, and if you change handguns they'll swap out the kydex shell. For $30, I can't complain about that.
As to the second holster, I'm happy with the holster I finally received. I just feel like it took a bit of effort to get to that point. The shipping time according to the e-mail I received was 4 to 6 weeks. Fair enough. I'd prefer that be disclosed prior to ordering and paying, but at least they made an effort to made that known. While I received my holster ahead of that time frame, when I did get it, it was a LH IWB rather than RH IWB as I ordered. So I send an e-mail. Nothing. I sent another message. Nothing. Then I sent another e-mail and called a left a voice message. I finally said that my next step would be to chat with my bank. That got their attention. Well, apparently, a replacement had been shipped already, and was being delivered today. I asked what they wanted me to do with the wrong holster. They said I should keep it, as the situation was their responsibility to begin with.
So, I have my holster, and am happy with it. I do feel their communication could use some work. As a customer, I felt my concerns were being ignored. Being self-employed, I try to be very understanding but when there is a complete lack of communication for weeks, that doesn't sit well with me. They did the right thing in the end, and even more since they allowed me to keep the incorrect item. I'm pretty happy with it, and will be using it on a daily basis from here on out.
I would recommend buying from them, but would also suggest that if you have concerns, that you follow up to make sure they are addressed.
As to the second holster, I'm happy with the holster I finally received. I just feel like it took a bit of effort to get to that point. The shipping time according to the e-mail I received was 4 to 6 weeks. Fair enough. I'd prefer that be disclosed prior to ordering and paying, but at least they made an effort to made that known. While I received my holster ahead of that time frame, when I did get it, it was a LH IWB rather than RH IWB as I ordered. So I send an e-mail. Nothing. I sent another message. Nothing. Then I sent another e-mail and called a left a voice message. I finally said that my next step would be to chat with my bank. That got their attention. Well, apparently, a replacement had been shipped already, and was being delivered today. I asked what they wanted me to do with the wrong holster. They said I should keep it, as the situation was their responsibility to begin with.
So, I have my holster, and am happy with it. I do feel their communication could use some work. As a customer, I felt my concerns were being ignored. Being self-employed, I try to be very understanding but when there is a complete lack of communication for weeks, that doesn't sit well with me. They did the right thing in the end, and even more since they allowed me to keep the incorrect item. I'm pretty happy with it, and will be using it on a daily basis from here on out.
I would recommend buying from them, but would also suggest that if you have concerns, that you follow up to make sure they are addressed.