View Full Version : Shadow Ops Weaponry
Anybody know if these guys are still in business?
They owe me a billet upper and a suppressor. I received word my form 4 has been approved by BATF-E but I haven't been able to get a hold of them for the past two weeks. I've tried there web site, FB and their phone. Now their local phone message box is full. Doesn't sound good to me.
I would stop by their shop in Longmont but I'm TDY.
Phil
Anybody know if these guys are still in business?
They owe me a billet upper and a suppressor. I received word my form 4 has been approved by BATF-E but I haven't been able to get a hold of them for the past two weeks. I've tried there web site, FB and their phone. Now their local phone message box is full. Doesn't sound good to me.
I would stop by their shop in Longmont but I'm TDY.
Phil
I am waiting for a 308 BCG; I've been waiting since April.
henpecked
06-05-2014, 16:14
try this number, dont know if its still good
Lori
303-999-5192
Call or text her.
and heres some reading for you.
http://www.pirate4x4.com/forum/outdoor-sports-recreation/1113197-shadow-ops-5-000-lowers-pre-order-8.html
mtnrider
06-05-2014, 16:27
That sure doesn't look or sound good.
So this brings up a interesting question. You have a approved Form 4 that is tied to a serialize suppressor that you may never see. How the heck do you handle this? I have wondered what would happen in a situation like this especially with some of the year+ wait times. Plenty of time for a business to go under.
.
So this brings up a interesting question. You have a approved Form 4 that is tied to a serialize suppressor that you may never see. How the heck do you handle this? I have wondered what would happen in a situation like this especially with some of the year+ wait times. Plenty of time for a business to go under.
My thoughts exactly!
Phil
Great-Kazoo
06-05-2014, 17:07
Outside of the TDY member, no one has taken a drive to their shop?
I almost fell for their $300 cans until I looked at the complaints on FB.
Keep us posted on the outcome.
Great example to others to deal with established company's. Imagine if you needed a warranty claim
I drove up there last year to pick up a billet AR-15 lower. But that was May of last year, so no clue. I almost bought in on their cans and 300 blk upper, kind of glad I didn't now.
Outside of the TDY member, no one has taken a drive to their shop?
Not in the past year. I'll pop in tomorrow at lunch and see whats up.
Edit:
Nobody home when I went by at ~3pm. When I was last in there they were spitting out lowers like they were printing money. They don't do anodizing so had to ship off for that.
stoner01
06-05-2014, 18:38
I can tell you that pretty much everyone left. That's about it.
kidicarus13
06-05-2014, 18:41
I thought firefighter238 from the forum works or worked there.
stoner01
06-05-2014, 18:49
I thought firefighter238 from the forum works or worked there.
He did. Had lunch with him today. I'll let him chime in if he wants to
Limited GM
06-05-2014, 18:50
I wasting there about two months ago and the conversation went kind of like there was a whole new crew there. I'll be watching this close as they're doing a transfer for me........I hope.
I had two of their SHD-15 Billet Lowers on order for just at a year. I finally started raising cain and finally got a hold of the owner. They did upgrade to 'custom' meaning engraving, cerokote, forged to billet on account of the wait. After a few more weeks I finally had two lowers in my hands, everything looked fine.... and got home to find both of the magwells were tight, one of them real tight. I don't mean new tight. I mean need a hammer to get it in tight. I took it over to Bowers and they confirmed I was not missing something easy. I called the owner back and to be fair there was no arguments, they just took care of it. So after two trips from Aurora to Longmont, a year of waiting (+ bitching time), + a lot of calls..... I have two billet lowers. There is a lot more to this story but the end result is these guys are not bad guys. I don't think they are trying to rip anybody off, they are just not business men. This is a bunch of guys who love guns, have big dreams and promised the world. Delivery.... Well, you have seen the results.
The impression I got from the place was that the employees were a great bunch of guys trying to make a big splash in the industry but it seems someone higher up the ladder (maybe some sort of financial backer or business manager?) pretty much had their hands tied.
Pretty sure most of those employees left to open their own shop.
mahabali
06-05-2014, 22:01
I had a lower on order with them for a year... Paid for... So they had my money for a year. Never responded to emails, couldn't get anyone on the phone. Finally went to the credit card company to get my money back.
omegalopez
06-05-2014, 22:28
I've been waiting for a replacement bolt and firing pin for 7 month. The last time I spoke with them they told me it was sitting in there shipping department waiting to ship. That was 4 months ago.👎
RCCrawler
06-05-2014, 22:32
Never seen the lower I paid for well over a year ago.
Marlboro Man
06-10-2014, 20:35
I ran into the same thing with 303 Arms. Bought some stuff and now can't get them on the phone or to even call me back. Also haven't seen them at the last couple gun shows.
Great-Kazoo
06-10-2014, 21:35
FWIW: S/OPS was still operating with the same crew last year. So IMO there's equal fault all around. The old crew did treat me right when i was there.
I ran into the same thing with 303 Arms. Bought some stuff and now can't get them on the phone or to even call me back. Also haven't seen them at the last couple gun shows.
303 Arms closed their shop. I think they still have a Facebook page.
Singlestack
06-11-2014, 06:38
303 Arms closed their shop. I think they still have a Facebook page.
Yes, 303 is out of retail now; they are just a training outfit.
henpecked
06-13-2014, 15:44
According to the UPS man they are still there. He fills in for vacationing guys and was there last week.
It looks like it’s official……………Shadow Op’s has closed the door s for good. Sorry SOB’s. I went by their place twice yesterday and all the lights are off with a “Close” sign in the window. I also heard that the landlord is evicting them for back due rent. I am out a billet upper and a suppressor. The shitty part is the BATF-E tax stamp has been issued about a month ago and these guys sat on it without calling me to do the transfer. I have a call into the local BATF-E office for advice on how to proceed.
Ordered a Shadow Ops lower in March of 2013 and it was available October 2013. The shop is closed on Saturdays but one of the employees made a special trip so I could finally take receipt of my order (he also left me alone with his personal Glock on the desk while he wandered around in the warehouse -- not something I'd do myself -- but very nice guy). No problems with the fit and finish. However, never got any kind of "deal coin" that was supposed to be included, but I'm not in a rush to order anything from them anytime soon. From what the employee was saying and the company's Facebook updates, it seemed like they were trying to expand too fast just based on the panic ordering of early '13.
There are lots of these same stories all over the US. Some had nefarious actions to start with, but many were just trying to cash in on the SandyHook panic. Lots of small ammo companies, small AR manufacturers going out of business all over the US. Some are in deep legal and financial trouble but still trying to keep it all afloat.
Lessons learned...don't pre-order stuff from start-ups. If you order something that won't be in for more than 30 days, don't pay in full. It is better to order some things that are hard to get from a reputable company and pay a tad more for the transfer fee at the LGS. But best bet, get the goods you paid for at the time you pay.
kidicarus13
06-14-2014, 17:31
It looks like it’s official……………Shadow Op’s has closed the door s for good. I went by their place twice yesterday and all the lights are off with a “Close” sign in the window. I also heard that the landlord is evicting them for back due rent.
...but I'm not in a rush to order anything from them anytime soon.
Seems like a wise decision.
Son of a...
So who has had success disputing with their CC company? I'm worried they will tell me too much time has passed.
Alf Tanner
06-15-2014, 02:11
Dang that's disappointing, they all seemed like real nice people and had some cool equipment at the shop.
Dang that's disappointing, they all seemed like real nice people and had some cool equipment at the shop.
I still don't think they were bad guys out to screw anybody over. I hope those of you that still have stuff outstanding end up getting it. I feel lucky I bitched at the right time and got mine or I would be in the same boat. Good luck.
henpecked
06-15-2014, 18:30
Place is empty according to other tenants. Trash container was removed last week. Apparently others have been there looking as well. At this point the guy is a crook.
I don't know about the rest of you but I assume you all got an email from Paul (the owner) in your in box, complete with phone number? He says they are not closed and just got a big job that will keep them going. Like I said, I don't think these guys are out to rip anybody off but understand the consternation with the wait. Let me know if you guys got the email also.
I got a PM from the owner yesterday; it looks like he joined the site and is contacting customers. I will post my status as it develops. I was planning on getting one of their 300 blackout suppressors, but I am concerned about doing that now especially since it takes so long for the feds to process the forms.
I got a PM from the owner yesterday; it looks like he joined the site and is contacting customers. I will post my status as it develops. I was planning on getting one of their 300 blackout suppressors, but I am concerned about doing that now especially since it takes so long for the feds to process the forms.
I got the PM too. I hope they get things going in the right direction as I had considered one of their integrated suppressor/uppers in 300 blk.
Great-Kazoo
06-16-2014, 20:13
I got a PM from the owner yesterday; it looks like he joined the site and is contacting customers. I will post my status as it develops. I was planning on getting one of their 300 blackout suppressors, but I am concerned about doing that now especially since it takes so long for the feds to process the forms.
Unless he is local and has a place you can walk in, don't bother.
If the owner is reading this I too am owed a lower and received no info. Please contact me.
airborneranger
06-17-2014, 14:13
I ordered a billet lower from them and received it a year later. I am still waiting to order an upper but this crap is ridiculous.
colorider
06-17-2014, 16:19
I ordered a billet lower from them and received it a year later. I am still waiting to order an upper but this crap is ridiculous.
why would you order anything else from them? Seems like there are many other more reliable options out there.
airborneranger
06-17-2014, 16:27
why would you order anything else from them? Seems like there are many other more reliable options out there.
For the simple fact that it would be matching.
I wonder if this owner of Shadow Ops would like to address this publicly, here in this thread, to give his side of the story to the public.
While we don't allow public advertising on this site without putting in your time, requesting and being approved as an Industry Partner, I would like to extend a one time allowance to publicly address the image that his company has received if he so chooses. This does not include blatant advertising or permission to post commercial info elsewhere on this site.
I'm not sure which user is the owner, so someone who has been in contact with him please relay the message.
hurley842002
06-17-2014, 18:44
I wonder if this owner of Shadow Ops would like to address this publicly, here in this thread, to give his side of the story to the public.
While we don't allow public advertising on this site without putting in your time, requesting and being approved as an Industry Partner, I would like to extend a one time allowance to publicly address the image that his company has received if he so chooses. This does not include blatant advertising or permission to post commercial info elsewhere on this site.
I'm not sure which user is the owner, so someone who has been in contact with him please relay the message.
I don't have a dog in the fight, but as a potential future customer, I was certainly hoping something would be addressed to the group.
I don't have a dog in the fight, but as a potential future customer, I was certainly hoping something would be addressed to the group.
Agreed. I almost ordered stuff from them on a few occasions. Never did, but I won't until I see some answers in public.
I wonder if this owner of Shadow Ops would like to address this publicly, here in this thread, to give his side of the story to the public.
While we don't allow public advertising on this site without putting in your time, requesting and being approved as an Industry Partner, I would like to extend a one time allowance to publicly address the image that his company has received if he so chooses. This does not include blatant advertising or permission to post commercial info elsewhere on this site.
I'm not sure which user is the owner, so someone who has been in contact with him please relay the message.
User name on the PM I got is PaulRuss. Says he is in Virginia though.
User name on the PM I got is PaulRuss. Says he is in Virginia though.
From what I understand Paul is the owner and does live in Virginia. I had canceled my order last year due to the fact my order didn't qualify for the billet upgrade even though my lower was more expensive than the ones that got the upgrade and they couldn't produce the item. Several rounds back and forth I finally got my money. Paul gave me his personal cell if the refund hadn't showed in X amount days.
Limited GM
06-19-2014, 21:25
Sweating BBs here. I'll be on the phone tomorrow. ILYK.
I talked to Paul this morning, and he is taking care of my order. I will post again when I get it. His partner left at the first of the year and took the machinists with him, which left a mess for Paul. I haven't heard both sides of the story so I won't comment on who was right or wrong. I will say that Paul is trying to make good on everything; it may take some time to get things back on track. He will post to the board; I think his status as a 30 day probationary user was preventing him from posting to this thread. I will say that I had two previous orders filled with no problems, and my 308 lowers were great.
ShadowOpsWeaponry
06-20-2014, 10:49
Hi Phil ~ I believe you will be picking up the suppressor this week or next. You are good to go. Raul will be your point of contact for your pick-up. Slick side uppers are done and going to anodizing, forward assist uppers are the same. Talk to you soon ~ Paul
From another comment (Facebook?) that mentioned a tight mag well I checked my two billet lowers last night. Mags scrape all the way in. No mag will ever freely drop from them :(
O2
airborneranger
06-20-2014, 12:29
From another comment (Facebook?) that mentioned a tight mag well I checked my two billet lowers last night. Mags scrape all the way in. No mag will ever freely drop from them :(
O2
That is how mine operates as well. Some mags won't even fully seat. My billet lower is more of a trinket than an operational piece.
That is how mine operates as well. Some mags won't even fully seat. My billet lower is more of a trinket than an operational piece.
No problems with my forged lower as far as the mag well. It was supposed to be billet, but I opted to go with forged as that option was available sooner.
That was probably my post you are talking to. Both of my billet lowers were tight and I don't just mean new tight. One was so tight a hammer could not get a mag in there. I talked with Paul and to his credit, no questions, he took care of it. Both lowers are now operational and work fine. I would call him and see what he can do for you. Some shops get fed up and it becomes all about the attitude. I have personally not seen this from him.
From another comment (Facebook?) that mentioned a tight mag well I checked my two billet lowers last night. Mags scrape all the way in. No mag will ever freely drop from them :(
O2
That is how mine operates as well. Some mags won't even fully seat. My billet lower is more of a trinket than an operational piece.
airborneranger
06-20-2014, 14:29
That was probably my post you are talking to. Both of my billet lowers were tight and I don't just mean new tight. One was so tight a hammer could not get a mag in there. I talked with Paul and to his credit, no questions, he took care of it. Both lowers are now operational and work fine. I would call him and see what he can do for you. Some shops get fed up and it becomes all about the attitude. I have personally not seen this from him.
If only they would return phone calls, reply to emails or FB messages. It is quite the task to get someone to actual to talk to their customers. At least I have my product. Others have been left with nothing for months and months.
If only they would return phone calls, reply to emails or FB messages. It is quite the task to get someone to actual to talk to their customers. At least I have my product. Others have been left with nothing for months and months.
If he's not returning messages, that is messed up depending on how long you have been trying. I can say that text messages were usually responded to and even lead to a few calls. Might try that?
airborneranger
06-20-2014, 20:00
The customer service for that company is absolute crap. Jair look at their FB page. They don't respond to messages, they don't refund orders, it is absolute garbage. People waited for lowers for a year that were promised within 4 months. They then have to track him down for a refund? Billshit.
Sent from my iPhone using Tapatalk
mahabali
06-20-2014, 20:50
If only they would return phone calls, reply to emails or FB messages. It is quite the task to get someone to actual to talk to their customers. At least I have my product. Others have been left with nothing for months and months.
Or well over a year AND they had their customers money the whole time.
The deal was $150.00 for a nice laser engraved with the image of your choice on both sides. The original lead time was 6 months and given the climate I figured Ok I'm willing to wait a little while for a decent lower.
So I get my first email update on 3/7/2013 essentially it stated that they were a little backlogged and also there was a delay in receiving some of the blanks for the lowers.
This is the update : if your order number is under 3,000 we have your forging material in house. If your order number is any greater, we have a rigid schedule to acquire the material within 30 days.
My order was 1454 Ok so as far as I can tell everything is still on track. They also added deal coins as a bonus or discount for other items for the delay. So far so good everything is as expected.
5/12/2013 next update well not really an update it basically went over more deal coin offers.
5/30/2013 received communication again they admitadly were behind but would give a free upgrade to billet if you would wait a little beyond the promised date. I sent then an e mail opted for billet I mean why not.
6/10/2013 emailed them for status didn't receive any response sent them request to make sure they had my ffl info as well nothing no response called them left messages no answer. But I figured OK they are busy and I opted for the upgrade.
7/7/2013 another update billets they have material in house and have started production. Awesome I'm number 1454 for the original and if a few people didn't order billet I'm hoping to see it soon. The upgrade was dubbed the customer in good standing upgrade plus a deal coin. I'm fairly patient free upgrade they are working on it no problem. I email them again to make sure they received all my ffl info and advise them that I don't need a special engraving they could use their logo to speed the process up.
10/9/2013 still no response to my emails but received another update. All of a sudden they are just starting on the billets that were started supposedly back in July. The update stated they were doubling the size of production and it would increase the production of billets 300% which was a croc of shit because unless they were doing 1 lower a day in July they basically lied. Emailed then called them left voice mails no response. Now I'm just getting pissed.
Next update 11/15/2013 if we waited over 6 months we received 220 of one of thier suppressors on top of thge deal coin and the billet upgrade. Oh and supposedly the billets are coming out at 500 a month but I haven't seen mine and they aren't responding to any method of contact at all.
Oh and magically they are in a new facility and decided that this was more important than keeping the timelines they sent.
Holidays come and go I let it go for a while longer other things came up. yeah yeah I know why didn't I dispute the charges I'm getting to that.
So now April rolls around I'm emailing them calling them trying everything I can minus driving to Colorado to have a few choice words with them. Then I get this bright idea hit them on their Facebook page. Lo and behold I get almost an immediate response I leery them know to cancel the order and to contact me with any questions.
I get a call back the same day from Lori who is very nice she advised me the lower was immediately put into production that day. I reiterated I didn't want it anymore she sounded surprised as she said but it's already over there let me see if I can stop it. Then tells me it should take 30 days to refund my cc . I know this is bullshit it takes about 3 days for that overall they only respond if you post on Facebook. What makes it worse is now they have received so much negative press from others posting they pulled down the live feed and you need to comment on the photos.
Do not buy from this outfit unless you never want to see what you ordered. Its day 29 and still no refund.
The customer service for that company is absolute crap. Jair look at their FB page. They don't respond to messages, they don't refund orders, it is absolute garbage. People waited for lowers for a year that were promised within 4 months. They then have to track him down for a refund? Billshit.
Sent from my iPhone using Tapatalk here is what a lot of us are going through right now, what makes it worse is the fact they have time to remove the neg comments on Facebook. What they do not have time to do is deliver what they promised or even at least update us for real. Myself included all just wanted then to acknowledge requests for info or refund s. Here was my experience.
kidicarus13
06-21-2014, 00:28
Sounds like cut your losses to me
I ordered two lowers from them early on. Things started sounding fishy when they kept pushing the delivery date back but promised more "deals". After a few attempts, I was able to get a refund. Glad I got out when I did.
BPTactical
06-21-2014, 07:23
I was contacted by them to do some barrel profiling for custom rifles on a contract basis. I called them back twice to chat with them about it. I was told that I would be called right back, the gent I needed to speak with was on the other line.
That was about 8 months ago.
Glad I don't do this to make money or anything.....
Firehaus
06-21-2014, 07:38
My lowers took over a year after ordering to get, I feel lucky I received anything at all.
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airborneranger
06-21-2014, 07:46
This is what a lot of us are going through right now, what makes it worse is the fact they have time to remove the neg comments on Facebook. What they do not have time to do is deliver what they promised or even at least update us for real. Myself included all just wanted then to acknowledge requests for info or refund s. Here was my experience.
EXACTLY! They also have time to email you with more special offers and to string everyone along that products are going to anodizing and such. Just come clean already!!
stoner01
06-21-2014, 16:30
I like how I'm insisting on written communication and all they want to do is call.
This is as of 6/18/14...
http://www.shadowopsweaponry.com/topic/40-current-status.aspx
Suppressor update:
Well, I finally picked up my can from Shadow Op’s on Friday, 20 June 23, 2014. The thing that still gets me is that the post mark date on my form 4 was dated 14 April 2014. That means that they had it in their possession for two months without contacting me and making arrangements to do the transfer. I had to call BATFE to get them to act. The sad ass reason they did not contact me, is that no one there knew how to do the transfer.Instead of figuring it out they just, sat on it for two months!
Now waiting on my biller upper with forward assist. They say they are at anodizing and should be shipping in the next (3) weeks. I am not holding my breath, deadlines have come and gone and I’m still waiting.
Phil
USAF EOD Ret.
The person claiming to be Paul Russ that sent the PM has not responded here yet, nor posted anywhere else. I had wanted to order from them, but I can't until they get things caught back up.
Huh. First I've heard about these deal coins. Holding judgment for now.
Pm the shadow ops user that posted above. I informed Paul that he could only have one account. I left both active but told him to consolidate to the shadow ops account for the future.
Huh. First I've heard about these deal coins. Holding judgment for now.
I initially assumed the deal coin would be something like a digital coupon, but then read somewhere they were in the process of getting physical coins minted. Either way, I've received nothing and didn't get a response when I followed up via email after receiving my product. I don't intend to pursue it any further at this point as I don't anticipate spending any more money with Shadow Ops anytime soon.
I talked to Paul this morning, and he is taking care of my order. I will post again when I get it. His partner left at the first of the year and took the machinists with him, which left a mess for Paul. I haven't heard both sides of the story so I won't comment on who was right or wrong. I will say that Paul is trying to make good on everything; it may take some time to get things back on track. He will post to the board; I think his status as a 30 day probationary user was preventing him from posting to this thread. I will say that I had two previous orders filled with no problems, and my 308 lowers were great.
Update:
I never received my BCG and Paul no longer responds to PMs, email, or his cell. My only conclusion is that he is stringing people along as long as he can. I am calling the credit card company tomorrow and reporting him as fraudulent.
The Duke
07-24-2014, 07:20
I went in March and they demonstrated one of their 22 suppressors. I thought great lets do it. I paid for it and they said Paul would contact me about the NFA paperwork. I faxed him a copy of my trust, Paul contacted me right away. Well I've been put off and put off given multiple promises about getting the paperwork filed with the BATFE. As to date the paperwork has yet to be completed. I get Paul to respond by text ever once in a while but no progress. WTF. I hate to take this public like this but I'm frustrated, and not sure what my next step needs to be?
SouthPaw
07-24-2014, 08:06
I went in March and they demonstrated one of their 22 suppressors. I thought great lets do it. I paid for it and they said Paul would contact me about the NFA paperwork. I faxed him a copy of my trust, Paul contacted me right away. Well I've been put off and put off given multiple promises about getting the paperwork filed with the BATFE. As to date the paperwork has yet to be completed. I get Paul to respond by text ever once in a while but no progress. WTF. I hate to take this public like this but I'm frustrated, and not sure what my next step needs to be?
Get your money back. After reading these many stories about people not receiving what they paid for, I would have been on the phone with CC company getting my money back.
RCCrawler
07-24-2014, 08:11
I've been waiting for my order for over 18 months, it's long past time to get the credit card companies involved.
I wonder how the ATF feels about this situation.
SouthPaw
07-24-2014, 08:22
I've been waiting for my order for over 18 months, it's long past time to get the credit card companies involved.
I wonder how the ATF feels about this situation.
Have you tried giving them a call? Just curious to see what they said. Fraud is fraud. Thornton isn't a far drive from their shop either.
Great-Kazoo
07-24-2014, 08:27
Have you tried giving them a call? Just curious to see what they said. Fraud is fraud. Thornton isn't a far drive from their shop either.
I suggested they drive up there also. I know folks work, however someone's holding a firearm of mine, there better be an explanation, why it's there and not in my hands.
colorider
07-24-2014, 09:23
Would have canceled and disputed the charges LONG ago. But that's just me. What's so special about their products that's worth the wait/risk ?
The Duke
07-24-2014, 11:14
I would have pulled the plug, but every time Paul would contact me and say it'll be done by the end of the day. The guys at the shop are all friendly and very willing to show product and the shop. The skids fall off when you need to contact the owner group that is out of state.
kidicarus13
07-24-2014, 12:37
What's so special about their products that's worth the wait/risk ?
Inquiring minds want to know.
RCCrawler
07-24-2014, 12:54
Price was right, $150 for a billet lower. They told us all upfront is was going to be 6 months out, after 6 months credit card companies say you are SOL.
Oddly enough right after I posted this I got a call from the guy at the facility and he said they have some lowers with different pictograph on the fire controls and if I wanted I could come get one. I told him I would take whatever I could get at this point. Can't go tonight though because they are having issues with their CBI account for running checks...
kidicarus13
07-24-2014, 13:11
I hope you get what you are owed but I can't help but think this...
because they are having issues with their CBI account for running checks...is just another excuse to put off deliver. Please keep us updated.
RCCrawler
07-24-2014, 13:32
I can't help but think this......is just another excuse to put off deliver. Please keep us updated.
Agreed, and will do.
I filed a non-delivery with my credit card company, and I am getting my money back. I was promised that my BCG would be put in the mail the last week of June and it wasn't. I think a major problem here is that the company kept taking orders when they were not able to meet them. I can somewhat understand the lower orders going south based on the split in partnership. However, there is no excuse for taking orders after 1/1/14 that couldn't be met. The credit card company suggested Better Business Bureau complaints as a good course of action, and I tend to agree. There may be a bigger issue here that may warrant investigation.
Just got an email from them saying they are starting an AK-47 line somehow....
Ya, trying to figure out their line. They are saying that "Executive Order 13662: Obama Bans AK-47s". So this order came out in March and I have not heard this bans AK's at all. I read it and don't get the ban unless maybe you are buying something going to the Ukrainian issue.
http://www.treasury.gov/resource-center/sanctions/Programs/Documents/ukraine_eo3.pdf
Somebody here, hear something I missed? What gun rush? I think they are just trying to stir up the pot to get back to the good-ol-days of gouging prices for guns, AK's here.
Here is the email minus pics:
"On Wednesday Barack Obama used his powerful pen to effectively ban AK-47s, and other Kalashnikov Russian-made imports, indefinitely. This will include the import of parts and accessories so it affects current owners as well as those looking to make a new purchase. If you like your gun, you can keep it. Just don't expect to be getting parts for it without paying a small fortune." - DC Clothesline Article
http://www.dcclothesline.com/2014/07/17/executive-order-13662-obama-bans-ak-47s/
This has started a gun rush in the AK-47 market, because of this we are both starting our own AK-47 receiver line and ramping up our AK-47 build programs. Our end goal will be to make every part of the AK-47 platform, but for now we are just doing quality sourced Romanian parts.
We are going to be doing custom builds at pre-ban fair prices, with your CERAKOTE color of choice. Any color that you wish and we'll do it custom for you.
Delivery time on these custom rifles is 18 - 28 days.
This is a top quality Romanian "G" guard gun, NOT A WASR.
This build was built on a PREMIUM NODAK SPUD RECEIVER (USA MADE)
Hogue Grip (USA Made)
ATI Foregrip (USA Made)
Tapco Buttstock and Trigger (USA Made)
High Temp CERAKOTED "Coyote Tan" or any color you wish
This rifle is built with 922R Compliant parts.
16inch barrel & remaining parts (Romanian)
This rifle includes FREE SHIPPING to anywhere in the United States, where legal.
Get yours here, while you can!
http://www.shadowopsweaponry.com/products/286-ak-47-romanian-bella-build.aspx
Thanks,
Paul
Forward this emai
This email was sent to shadowops@xxxxxxxx by general@shdwops.com |
Update Profile/Email Address | Rapid removal with SafeUnsubscribe™ | Privacy Policy.
Shadow Ops Weaponry | 1830 Boston Avenue | Unit E | Longmont | CO | 80501
Mods: Can you link this to the Russian gun area so this does not become two threads?
colorider
07-29-2014, 18:34
They can't communicate or supply product with customers that they owe product or a refund to, yet they can come up with a new product and advertise it? Collect more $$$$ and deliver no product. These people sound like scammers. What a crock.
Great-Kazoo
07-29-2014, 19:05
They can't communicate or supply product with customers that they owe product or a refund to, yet they can come up with a new product and advertise it? Collect more $$$$ and deliver no product. These people sound like scammers. What a crock.
They were offering shares on bridges, but some folks became suspicious.
hollohas
07-29-2014, 19:11
Somebody here, hear something I missed?
A couple weeks ago the admin added the Kalashnicov family to the list of sanctions of Russian business interests that are no longer welcome to complete new transactions in the US.
I stopped by Shadow Ops a week or so back, they are in full operation. It didn't seem like anything was out of the ordinary.
first post?
What are you thinking? Hmmmmm?[Coffee]
Not sure but you are stuck at 29. (when did that happen?)
I have only one thing to say about this whole Shadow ops thing. After the last year or so of reading all the delays and problems, there is far too many other respected and well established companies around that would get a penny from me, that have live stock and will ship immediately. I am picky that way.............
cfortune
07-30-2014, 19:21
Yes.
http://imghumour.com/assets/Uploads/A-bit-young-but-seems-legit.jpg
I'm new to this forum, recommended by a friend.
Great-Kazoo
07-30-2014, 21:00
What are you thinking? Hmmmmm?[Coffee]
Not sure but you are stuck at 29. (when did that happen?)
I have only one thing to say about this whole Shadow ops thing. After the last year or so of reading all the delays and problems, there is far too many other respected and well established companies around that would get a penny from me, that have live stock and will ship immediately. I am picky that way.............
Outside the flashy engraving and finishes SO was doing. You are aware they were finishing 80% keyhole marked lowers and putting their name on them. Along with anything else one paid for.
I have one of their SO finished lowers and 1 of the 80% units from them. Same unit (outside being fully functional) minus SHADOW OPS, FROGMONT CO.
Outside the flashy engraving and finishes SO was doing. You are aware they were finishing 80% keyhole marked lowers and putting their name on them. Along with anything else one paid for.
I have one of their SO finished lowers and 1 of the 80% units from them. Same unit (outside being fully functional) minus SHADOW OPS, FROGMONT CO.
Is that just the AR-15 lowers? When I visited their shop last year to pick up mine I saw their machines cutting billets into AR-10 lowers.
When I got my two, I saw several billet blocks that were uncut, so not 80% lowers. That does not mean they don't use them for some products, just not all.
Great-Kazoo
07-31-2014, 10:22
Is that just the AR-15 lowers? When I visited their shop last year to pick up mine I saw their machines cutting billets into AR-10 lowers.
When I got my two, I saw several billet blocks that were uncut, so not 80% lowers. That does not mean they don't use them for some products, just not all.
Not saying they were or were not actually machining lowers. The fact i have 2 lowers from the same place with the same forge marks, well i'll let the jury decide. Easiest way for verification, look for keyhole, square, offset square , or any of the other marks used. I know a few places tooling out AR-10 lowers, the market demand [for now] is higher than supply.
Not saying they were or were not actually machining lowers. The fact i have 2 lowers from the same place with the same forge marks, well i'll let the jury decide. Easiest way for verification, look for keyhole, square, offset square , or any of the other marks used. I know a few places tooling out AR-10 lowers, the market demand [for now] is higher than supply.
Not arguing with your statement and I don't have intimate knowledge of CNC machines but if two companies are running the same software/CAD file for the lower, would'nt the marks be the same? I got billet alluminum lowers from them, not forged. Maybe that is where we are seeing two different things, which would support what both of us are saying?
Be nice to the Duman boys, you no not what your messing with....:p
XC700116
07-31-2014, 14:19
Not arguing with your statement and I don't have intimate knowledge of CNC machines but if two companies are running the same software/CAD file for the lower, would'nt the marks be the same? I got billet alluminum lowers from them, not forged. Maybe that is where we are seeing two different things, which would support what both of us are saying?
He was talking about forged lowers, of which most all of the forged lowers made are made from a couple of different forgings/forging companies. Kinda like car batteries, there's only about 5 actual manufacturers in the country that make car batteries (outside of exotics like Optima, etc and for this discussion, consider them like the billet lower mfg's) but there's hundreds of different "brand names". These few mfg's either sell 80% or raw forgings to vendors that finish them out, or they finish them on site to customer spec and roll mark with customer's info.
Info from an Arfcom post that explains some of it here's a link http://www.ar15.com/forums/t_3_12/318113_AR_Lower_Receiver_FAQ__56k_beware__MMS__CMT __LAR__LMT_compared___.html
Not all inclusive, and a few brands have had more than one manufacturer cut their receivers. Many companies receive CMT and LMT cuts in the white and finish them themselves. I have not seen a LAR or MMS cut that was finished by a third party company.
LMT = LMT, Lauer(old), DS Arms, PWA, Eagle, Knights Armament, Barrett, Bushmaster (?)
CMT = Stag, RRA, High Standard, Noveske (old), Century (current), Global Tactical, CLE, S&W, MGI (1st batch), Wilson Tactical, (some?) Colt, Ratworx
LAR = Grizzly, Bushmaster (L Prefix), Ameetech, (?)DPMS, CMMG, Double Star, Fulton, Spike's Tactical, Noveske (new)
MMS = Mega, Gunsmoke, Dalphon, POF (forged), Alexander Arms, Stinger, Spike's Tactical(old)
JVP = Double Star, LRB
Olympic = Olypmic, SGW, Tromix, Palmetto, Dalphon, Frankford, (old) Century
Superior = Superior Arms, Lauer (current)
Grenadier Precision
Sabre Defence (?)
Now Billet receivers is a whole other ball game and all the info goes out the window as to weather or not they're using someone else's CAD files, or their own, or if they are starting with solid blocks vs partially finished billets, etc. Only they can tell you that. But honestly if you've got all the CNC equipment, there's no reason to start with someone else's partially machined units.
cfortune
07-31-2014, 14:32
Be nice to the Duman boys, you no not what your messing with....:p
lol If that is directed at me, I was just kidding. Is kind of funny that someone's first post is something positive (well, not positive, but I can't think of a better word at the moment) about the company after pages of negativity towards them.
Welcome to the forum Duman!
Great-Kazoo
07-31-2014, 16:14
He was talking about forged lowers, of which most all of the forged lowers made are made from a couple of different forgings/forging companies. Kinda like car batteries, there's only about 5 actual manufacturers in the country that make car batteries (outside of exotics like Optima, etc and for this discussion, consider them like the billet lower mfg's) but there's hundreds of different "brand names". These few mfg's either sell 80% or raw forgings to vendors that finish them out, or they finish them on site to customer spec and roll mark with customer's info.
Info from an Arfcom post that explains some of it here's a link http://www.ar15.com/forums/t_3_12/318113_AR_Lower_Receiver_FAQ__56k_beware__MMS__CMT __LAR__LMT_compared___.html
Now Billet receivers is a whole other ball game and all the info goes out the window as to weather or not they're using someone else's CAD files, or their own, or if they are starting with solid blocks vs partially finished billets, etc. Only they can tell you that. But honestly if you've got all the CNC equipment, there's no reason to start with someone else's partially machined units.
Thanks we're both correct, but talking 2 different items.
waxthis, thanks for the endorsement !
I had stopped by SO after hearing of issues with deliveries. Until I logged in, had no idea how bad things were. I did order a bolt carrier assembly from them, online, and it seemed to take a looooong time to ship.
We could form a posse, and descend upon them.......
Jeeze, now I'm thinking about posse.....
jerrymrc
07-31-2014, 18:58
1. I think it is bullshit that the administration of this website edited info from my other post in this thread. A SHIT TON of people have been ripped off by this company, and I posted info for people to help get in contact with the company to resolve the issue and it was deleted.
I can can totally understand if I posted something wrong, like family members info, home addresses, ect, but all I did was post the numbers off of the front door of the business, and off of the guys business card. Nothing that they didn't, and don't continue to give out.
.
You might want to look here. https://www.ar-15.co/threads/77357-A-PSA-PLEASE-READ/page4 I will not get into a pissing match. It was brought to our attention that one or more of the numbers posted is not public and not on the door. Nothing has been done but the removal of a phone number.
Good/bad/right or wrong we have allowed all the posts and replies. The fact that now you want to carry on at the staff of a private site will go no further.
Great-Kazoo
07-31-2014, 20:55
waxthis, thanks for the endorsement !
I had stopped by SO after hearing of issues with deliveries. Until I logged in, had no idea how bad things were. I did order a bolt carrier assembly from them, online, and it seemed to take a looooong time to ship.
We could form a posse, and descend upon them.......
Jeeze, now I'm thinking about posse.....
Duman is GTG. I personally know him. Vouch for him, that's a different story. Now keep your nose clean kid, and post away.
Just sent SO a request of repair or refund of my defective lowers (heavy drag inserting and removing the magazine). I'll keep you informed as to their level of customer service.
Personally at this point after waiting over a year and then getting a defective product, I just want to return them and get a refund.
O2
The Duke
08-01-2014, 10:34
I got a hold of Paul Russ the owner and requested a refund. He informed me that a refund would happen by August 8th. I hope it does, this has been a dreadful 5 months. I'll keep you posted.
I got a hold of Paul Russ the owner and requested a refund. He informed me that a refund would happen by August 8th. I hope it does, this has been a dreadful 5 months. I'll keep you posted.
I forced the refund by calling my credit card company; they handled it, refunded my money as soon as I called, and I got notice from ShadowOps a couple of weeks later that my order was cancelled.
RCCrawler
08-03-2014, 20:30
I got a hold of Paul Russ the owner and requested a refund. He informed me that a refund would happen by August 8th. I hope it does, this has been a dreadful 5 months. I'll keep you posted.
Word is the have new investors filling up the till again, my guess is that's what he's waiting for.
I forced the refund by calling my credit card company; they handled it, refunded my money as soon as I called, and I got notice from ShadowOps a couple of weeks later that my order was cancelled.
how long after you placed your initial order did you dispute the charge with the CC company?
Word is the have new investors filling up the till again, my guess is that's what he's waiting for.
how long after you placed your initial order did you dispute the charge with the CC company?
I placed my order on 4/9/14 and called the CC mid July.
Limited GM
08-04-2014, 16:33
When I call their number I get a "mailbox is full message". I'll give them till end of week.
kidicarus13
08-04-2014, 21:41
Most of you are a lot more patient than me in hopes of receiving what gets reviewed as a sub-par product. I just don't understand the unicorn horn.
Great-Kazoo
08-04-2014, 22:17
Most of you are a lot more patient than me in hopes of receiving what gets reviewed as a sub-par product. I just don't understand the unicorn horn.
Magic powers, or a subtle hint, they're sticking it to you.
gnj091405
08-07-2014, 21:29
That was probably my post you are talking to. Both of my billet lowers were tight and I don't just mean new tight. One was so tight a hammer could not get a mag in there. I talked with Paul and to his credit, no questions, he took care of it. Both lowers are now operational and work fine. I would call him and see what he can do for you. Some shops get fed up and it becomes all about the attitude. I have personally not seen this from him.
SB15 Shadow Ops Defective Lowers.
I've got five of these defective lowers.
5/5 I can't get any mag in (Magpul Gen2, Gen3, 10,20, 30... Troy Battle Mag, GI Mag). If I get it in, it surely doesn't come out.
How did you get Paul's number? How long did it take to get new ones?
Thanks greg
Limited GM
08-07-2014, 21:35
I got a call last night regarding a transfer. Shirt story..... Going to drop by next week and finish the deal. Seemed really willing to make sure things went right. I'll keep you posted.
SB15 Shadow Ops Defective Lowers.
I've got five of these defective lowers.
5/5 I can't get any mag in (Magpul Gen2, Gen3, 10,20, 30... Troy Battle Mag, GI Mag). If I get it in, it surely doesn't come out.
How did you get Paul's number? How long did it take to get new ones?
Thanks greg
I got my handle for a reason as to how I got his number;) I am persistent. I think his numbers were put out in a previous post. If not, IM me and I will help you out. When I did get the number he actually was responsive. Some on phone very good on text. Sorry to hear about all the trouble, that really sucks. That sounds exactly like what I was seeing. I had a GI mag that would have taken a hammer to get it in. I really don't think they are scammers but damn there are a lot of problems with these guys.
cfortune
08-08-2014, 11:10
Ouch about the mag wells. I picked one of these up from another member a while back and it's a bit tight on mags. They don't drop free unless the mag is full (lol) but I can get them in fine. No where near as bad as what's posted above though. Should probably consider myself lucky.
The Duke
08-09-2014, 20:35
I know this is a shocker, but the promised refund that was to take place on 08-08-2014 didn't happen. I contacted owner Paul this morning and he told me he'd do it today, so far no refund. If it doesn't happen by Monday, I'll start the process with my bank.
Enough is enough. This business is crooked and is taking advantage of the members of this community. Enough of their excuses and lies, a spade is a spade and these guys are no good.
Great-Kazoo
08-09-2014, 21:24
Enough is enough. This business is crooked and is taking advantage of the members of this community. Enough of their excuses and lies, a spade is a spade and these guys are no good.
You just figuring it out? There's a reason it's called Shady ops
jerrymrc
08-10-2014, 13:20
Thats my feeling as well, I posted all the info I had to help people get what is owed to them and it was deleted. Another mod posted yesterday that he wanted the company to respond within 48 hours as to what is going on, now I see that post is gone. Not sure why it seems Shadow Ops is being protected on here.
Not sure what was done or said. I know I pulled the two phone numbers and we talked about it last week. There is no "Protection" going on here and you should understand how things work. The next hint, mention, snarky comment on this aimed at the staff will be dealt with. [pick-me][guillotine]
The Duke
08-11-2014, 20:18
Still no refund. WTF!
Still no refund. WTF!
This is my surprised face....
http://s3.amazonaws.com/media-kaboom/docs/images/blog/guestblog-robrice1.jpg
The Duke
08-21-2014, 06:56
I was contacted by owner Paul earlier this week and I’m supposed to have a meeting with him today at the shop in Longmont. I hope I can finally get this resolved. I’ll keep you posted.
kidicarus13
08-21-2014, 07:27
I was contacted by owner Paul earlier this week and I’m supposed to have a meeting with him today at the shop in Longmont. I hope I can finally get this resolved. I’ll keep you posted.
Print out this thread and help him understand how many unsatisfied people there are.
RCCrawler
08-21-2014, 08:29
I was going to suggest that The Duke just give him a good solid kick right in the nuts to help him understand how unsatisfied people are.
hollohas
08-21-2014, 08:39
It's one thing to not be happy with a product...I'd call that "unsatisfied". But not delivering goods as purchased and failing to give refunds? I call that theft. Sucks many of you guys are having such major problems with this character. It sure sounds to me like he's guilty of a lot worse than poor customer service.
I was contacted by owner Paul earlier this week and I’m supposed to have a meeting with him today at the shop in Longmont. I hope I can finally get this resolved. I’ll keep you posted.
Good luck; I didn't get any follow through on what he promised. Fortunately, my credit card company forced the issue.
The Duke
08-21-2014, 20:39
I went to the shop in Longmont and meet with Paul. The first thing he did was walk over to the cash register and handed me a cash refund. He then filled out the paper work and gave me a priority mail envelope addressed to the ATF. Told me if I wanted it would only cost me the tax stamp for the suppressor. Paul seemed to be trying to right the ship that a former partner left listing. I say if you’re having issues go to the shop talk to Paul, I think we’ll make it right. At least he did for me.
RCCrawler
08-21-2014, 20:49
I don't know if I'd even bother sending in the $200 for the stamp, you think in 10 months they'll be around to give you your suppressor?
Doesn't Paul live in Virginia? Is he moving here to take control of the company?
The Duke
08-21-2014, 20:59
Paul said he has re-located to Colorado.
Living in Longmont it is easy enough for me to swing by. I was interested in buying some of their lowers, or 80% lowers but they would not answer my questions I sent to them via email.
Their website still says that they have some in stock. So I figured that I would just stop by and pick them up. Well four separate times during their posted business hours no one was there. They would not answer the phone numbers posted on their site. I went to their store front and the place was empty. Not exactly what I would call "working hard to keep up with demand".
Finally I was driving by and some employees were there (I do not know who it was) so I asked them about the 80% lowers. Their response was "I don't even remember the last time we had any". So I mentioned that the web site still lists them as in stock and they just treated me like I was retarded for believing what their website said to the point of being outright disrespectful and condescending. So I thanked them for their time and will never purchase anything from a business that is run that poorly. This is all took place in July '14 so it is not like I walked in there during panic buying times.
I know it is just beating a dead horse, but I wanted to get my experience out there because it shows that the problem is with the way that they are running the business (still). There are plenty of other fantastic Colorado owned and operated businesses that I would gladly do business with.
I went to the shop in Longmont and meet with Paul. The first thing he did was walk over to the cash register and handed me a cash refund. He then filled out the paper work and gave me a priority mail envelope addressed to the ATF. Told me if I wanted it would only cost me the tax stamp for the suppressor. Paul seemed to be trying to right the ship that a former partner left listing. I say if you’re having issues go to the shop talk to Paul, I think we’ll make it right. At least he did for me.
Which suppressor did you order? Did they actually have the suppressor made or just a dedicated serial number?
I had a SHDW-45 on order since January that I could never get any information about. I finally got fed up and let my credit card company deal with it.
Flintlock
09-10-2014, 19:22
SB15 Shadow Ops Defective Lowers.
I've got five of these defective lowers.
5/5 I can't get any mag in (Magpul Gen2, Gen3, 10,20, 30... Troy Battle Mag, GI Mag). If I get it in, it surely doesn't come out.
How did you get Paul's number? How long did it take to get new ones?
Thanks greg
Greg, I had the same issue with the two shadow ops lowers I received about a month ago. I ended up finding my loosest fitting GI mag and spreading lapping compound on the edges that rubbed the lower. Twenty minutes of working the clip in and out and the fit loosened up. It seems as though the mag well tolerances are tight enough that the anodizing process adds just enough to make mag fit undesirable. Once I was finished you could see where the anodizing was worn down where the mag rubbed. Magpuls fall right out now. Not desirable to have to do this, but at least the mags fit now and I didn't have to track down the ever elusive shadow ops team.
Why are they still being promoted as "Partners" on the COAR15 pages?
Why are they still being promoted as "Partners" on the COAR15 pages?
I dont think they are still? Other than this thread that keeps popping up I have all but forgotten them.
I dont think they are still? Other than this thread that keeps popping up I have all but forgotten them.
About 5 minutes ago...
http://i1161.photobucket.com/albums/q504/tfogger/partners.jpg
jerrymrc
09-13-2014, 14:06
About 5 minutes ago...
http://i1161.photobucket.com/albums/q504/tfogger/partners.jpg
Got missed. Thanks for pointing it out Brutal. Cleanup, Isle 6. [Flower]
About 5 minutes ago...
Didn't even see the PARTNERS on the bottom of the page, dont hardly ever scroll down that far................ [Coffee]
Sounds like the CAT GUY is aware and will be no more in due time.
I probably shouldnt say this.... but, We are not promoting the shadowops company anymore. ARE WE PROMOTING the guys who were part of the company that fucked over gun owners across the country. leaving after orders and money came in is wrong. at least to me. I wouldnt do business with the splinter group either. I think we should purge that company as well. for the safety of our members. If they could have fulfilled orders before they left, then they shoudnt be here. if by them leaving after money and orders came in gun owners across America got fucked over, then they shouldnt be here. If that is the case, and it seems to be something along those lines according to posts here.
questions that need asked and answered.
Did you receive any money that came from orders that you didnt complete before you bailed? could you have stayed any made sure people didnt get fucked over?
While you raised the valid questions, I myself never did business with either, almost pulled the trigger (pun intended) with Shadow but never did, luck of the draw. If I was in those customers shoes that got screwed I would be pissed as hell, as I have been there myself with other "businesses."
On that note, without knowing more than what is on the surface that we already know such as the "Owner" is a guy back east, the original crew walked out and started their own. I have no legitimate factual information about what happened internally that caused it, and who the blame should be given to or if everyone involved should wear the shame hat and unless one or all of them steps in and tells the whole story we may never know. So I am staying out of it as I have nothing to offer on the subject matter.
[Coffee]
Delfuego
09-13-2014, 19:56
I would not hold them responsible for what happened.
They are not beholden to their job.
If the captain is about run the ship aground, they should stay at their posts and go down with the ship?
And to say they have a responsibility to "Gun owners across America" is ridiculous.
It is a business like any other, a product is a product.
Does this analog work? If this was an auto repair business, would you never go back to your mechanic at his new shop?
I am not happy about what happened, I bought things from them and never had any issue.
In retrospect it would seem I may have lucked out.
I would not hesitate to to look up the new company and may just swing by to see them next time I am in the area.
Great-Kazoo
09-13-2014, 21:32
if they were partners who split after the money came in, then yes they are responsible. and if someone takes money and then just jumps ship that is bs.
as far as me saying Gun owners across America, thats because we have people joining this forum just to bitch about this pos company. And I have seen similar threads on other forums. if one of these guys was a partner, not just an employee then he shouldnt be allowed to advertise here. IF that is the case. IF this person then took the staff with him and left the out of state partner holding the bag, that is also bullshit.
we dont need any sketchy businesses here. we dont need to see more of our members get fucked out of money. Because we had alot of members lose alot of money this year because of bad businesses. its not a risk the moderators should take(in my opinion), wondering if this will happen again.
And I say IF, because all we have heard is the partners split and one took the staff and walked out leaving the other one trying to fulfill orders. Which isnt working out well. Maybe someone who actually knows wants to tell the truth about what happened and why we should trust anyone from that company now.
I concur. It was mentioned before but my post was deleted.
Been half heartedly following this thread.
At the end of the day, you are only as good as your word. Waiting to hear more feedback about what Paul is doing to make things right.
I have had (and been screwed by) partners in the past. Got the poop end of the stick and had to deal.
I'll reserve judgement...
i guess i just don't see why they don't refund everyone and start fresh
Goodburbon
09-13-2014, 22:50
i guess i just don't see why they don't refund everyone and start fresh
Probably because at this point, there is no money to give back.
Sent from my iPad using Tapatalk HD
jerrymrc
09-14-2014, 08:11
Before this turns in a direction that will not end well let me explain a little about IP's. It costs nothing to become an IP. We do not charge anything. Every swinging dick with a business wants to be an IP because it is free and many just want to hock there wares. IP's need to be active on the board outside of the trading post. We do not run background checks, pull your credit or demand a probe by green men in silver hats.
Lack of participation or violation of the rules will get your status pulled. All we have to go on is their posts, staff and member transactions and our gut feeling. Sometimes it works and sometimes it does not. I have had only one dealing with SOW and it was fine. The issue on the bottom of the page has been fixed. It was missed by the staff and is corrected. Any claim that because we missed something (and by the looks of it almost everyone else did as well) that we are somehow covering up for them or somehow in bed with them will be dealt with by the stupid cat in my avatar.
We have allowed this thread to continue but the constant insinuation that we somehow have any control over them or that we are covering up for them will stop. (My shit was deleted) I do not care how long you have been on the board your ass will be toast.
ChunkyMonkey
09-14-2014, 09:51
I think most folks don't realize how much demanding a voluntary position such as a mod and admin could be.
This is a community first forum, a simple pm to one of the mods would have been much better than a bitching contest or shifting your anger toward the wrong party.
Now, what little green men in silver hats??? Like mini paranoid hulk with tin foil hat?
I make the motion we kill this thread. Anyone second?
Sometimes things can't be 'made right'. Shhhhtuff happens.
This thread should remain as a warning to others, but I see no happy ending to this story.
This thread should remain as a warning to others
That is one of many reasons why this thread is still alive.
To the credit of this thread I saved a coworker some headache and cash. Thanks.
Goodburbon
09-14-2014, 22:09
everytime we post in this thread it helps others find out about these two companies before they make a purchase, that would screw them out of money. now we save them the headache.
This. I was considering purchasing a suppressor through them until this thread.
Sent from my iPad using Tapatalk HD
killianak9
09-20-2014, 21:47
49833this was posted on their Facebook page earlier this evening
Firehaus
09-20-2014, 22:13
More "air" deal coins?
Sent from my iPhone
Hey, they just need a little more time. [dig]
This just came in email:
Shadow Ops is focused on what matters to you.
Here's what we're doing about it.....
Customer Service Announcement #1 9/24/2014
We know that we have many customers who are upset with the lack of communication from us regarding back-orders and customer service issues. We want to fully explain and hope you will understand the level of frustration and stress we've been dealing with, after reading this. We will make good on all our promises! Following is a letter from the Owner of Shadow Ops
My name is Paul Russ and I have been the owner of Shadow Ops since September 2009, but have only been on site full time at the production facility, for a little over one month. I have recently had to move from VA to CO. to take over all business and operations management. Here is some history and perspective regarding our current situation.
Shadow Ops obtained its manufacturing license in February 2012 and started out as a small shop, with both myself and my partner having other full time jobs. Believe it or not, my company was created primarily with customer service in mind. In December of 2012, after the Sandy Hook shooting, I noticed that the prices for lower receivers were becoming absolutely ridiculous. Many stores were profiteering on items that I knew were excessively priced and we could produce a custom product at a more affordable rate. I decided that we would order new CNC equipment and secure purchase orders for forgings, to offer a custom laser engraved lower for $150, instead of the profiteering price of $450-$600. We had much success and sold $660,000 worth of these in January 2013 and $250,000 in February, but a series of events started problems I couldn't have predicted.
First, we were a victim of Operation Choke Point behavior by our credit card processing company which held over $500,000 during a time when our forged lowers were in high demand, with a lot of orders waiting to be filled. They told us that we wouldn’t be able to receive the funds until July or August due to the 3,200% increase in sales from December and our business was not approved for those levels of transactions. We could not keep taking orders we couldn't fulfill at that level and this threw our original timeline of delivery for lowers out the door and slowed us down on new product delivery immensely.
Many times, I both expected delivery or to have funds for purchase of secondary items, but both holds and chargebacks held us from shipping items in a timely manner. The crisis management had begun and in hindsight, I should have taken more control and told everyone what was happening, although I anticipated a quick recovery after the funds were released. That was the first mistake in our communications with customers, that I take full credit for and I am truly sorry for that.
At the end of last year, things got progressively worse, though I had thought we were doing pretty well. Even though we were running slower things just didn't seem right. Recently, it’s clear why. It was brought to my attention that during my partners entire management tenure, he was planning for a hostile take over of the business. I found out that he had communicated his intent to a potential investor early on, by telling him “don’t invest until I take over the whole business”. He was only a 10% owner, but he wanted it all. In December 2013, while I was still working in Virginia remotely he had verbally threatened me saying, “Give me the entire business or you will regret it!” and unfortunately carried through with his threat. When he realized I wasn't giving into his demands, he systematically began deleting all intellectual property of the company, took CNC fixturing for making our parts, stole furniture that was made on company time and paid with company money and began removing shop equipment that he wanted. His goal was to drive the company into the ground then offer to buy all my shares for pennies on the dollar with a new investor, or he was going to leave with all that he could get his hands on and start his own gig.
He then stepped it up a notch and sabotaged our most important company equipment by changing tooling CNC G-codes which created a production defect that were quickly discovered from about 50 customer complaints. I believe we have satisfied all those customers (if anyone's left will take care of them too at our expense). This gave us a another block of lost production time, catching up on back orders for the billet lowers. To make matters worse, I was totally understaffed as he took 8 out of 10 employees from the shop and other equipment which the company paid for in cash, to start his own business on our dime. This guy left Shadow Ops customers, friends and investors in the rear-view mirror without batting an eye. He was extremely selfish and immoral and although there is opportunity to pursue legal action, my current focus is solely on filling every backorder and taking care of our customers first.
I have moved to Colorado to manage the manufacturing facility and we have started resolving all the issues and have been fulfilling existing back orders. I will continue to move Shadow Ops forward in the direction I have always wanted it to go, by providing the best products I can possibly make, at a price that is fair for a top quality product. We have been working every angle to fix all problems and we have gone from a 2.5 hour lower receiver production time (on his watch) to one that is done in about 50 minutes! We have sped up everything exponentially and have already handled 75% of the back-orders to date. I have finally secured investors that understand what has happened to us, continue to believe in the company and love our products. We will now have ALL of the backorders taken care of in the next 60 days!
Additionally, I have secured massive new purchase orders that guarantees our successful turnaround. With this newly secured funding and large product orders in place, I can now hire a larger customer service team to start answering your emails (starting with this one) and they are going to have our communication system constantly improving. Currently we have three on staff and will be expanding that team, as fast as possible. I would have loved to tell you all what was happening earlier on, but honestly, I was working so hard on keeping us afloat that I didn't even know from one day to the next what our fate would be. I would answer as many emails and calls that I could, while also trying to get funding and find ways to make and ship each product that was ordered. I have been woefully understaffed and it has taken its toll, but this will also improve now that we are funded.
I believe most everything that has been sabotaged was uncovered and we can see light at the end of the tunnel now. I can tell you for the first time, without a doubt... that we are NOT going to close doors and any outstanding orders will be fulfilled in the next 60 days. We will also avoid any future back-order issues by eliminating pre-orders or making promises on new orders, for items that cannot be fulfilled within 5-10 business days. Obviously, all prior orders take priority over new ones. We are working diligently to create a better system on our website that will keep you updated on in/out of stock items, shipping delays, etc. and any customer service issues will be handled promptly by our new team.
You have my word that which did not kill us, will make Shadow Ops stronger than ever. Our new machining and production staff and those who stayed with me through this nightmare, are totally focused on taking care of our customers. We won't quit on you and the partner that did, will take his business reputation with him to his own demise. Ever since he has left, the leaches are gone, the loyal are being rewarded and we have improved our production times and quality. WE will continue to work together to bring you the best products we can make, at a price you can afford. Stay with us and you will be pleased at what is yet to come!"
For those who qualify and kept their orders open, thank you for being kind to us. I will have a lifelong FOUNDERS reward program in place soon, as well as more “Deal Coin” offers that make your custom lowers free in the end. Be sure to fill out the forms we send, so we can qualify you and keep you in the loop.
THANK YOU FOR YOUR BUSINESS!
- Paul Russ, Owner
(Family Managing LLC Member)
IMPORTANT: Click on the "Call to Action" button below to access the first form which will filter your customer service needs to the correct agents. Please fill out the form, selecting anything relevent. We will respond with specific information for your situation and rewards for those who qualify. THANK YOU!
If you would like to continue to receive our communications, please "opt-in" now by adding us to your address book.
Copyright © 2014 Shadow Ops
Our address is 1830 Boston Ave. Unit E, Longmont,, CO 80501
If you do not wish to receive future email, click here.
(You can also send your request to Customer Care at the street address above.)
Great-Kazoo
09-24-2014, 22:29
Anyone get the email??
No, you get mine.
Just finished reading that as well.
Delfuego
09-24-2014, 22:34
Everyone's fault but Paul's [Roll1]
mahabali
09-25-2014, 09:25
I just got that email too, what a crock of shit.
Great-Kazoo
09-25-2014, 09:30
I just got that email too, what a crock of shit.
His e-m has some validity.
mahabali
09-25-2014, 09:35
His e-m has some validity.
Not saying I dont believe it. But none the less he did run the business into the ground and screw over a ton of people. Ignorance is not an excuse, still his responsibility.
Seems like he learned a hard lesson about hands off ownership. Moving across the country to take care of business means something when we all know he could have just walked away.
I guess we'll know before Christmas if he's on the up-and-up, or full of shit. I'll hang on to my money until then.
Delfuego
09-25-2014, 10:30
His e-m has some validity.His "email" is pure fiction.
Great-Kazoo
09-25-2014, 11:40
His "email" is pure fiction.
And you're in denial over his former employees. We can agree to disagree, with out this going south.
henpecked
09-25-2014, 11:44
Bad way to do business. Best of luck to those who are owed
Roger Ronas
09-25-2014, 12:02
I'll wait to see if everything is made whole. Have a few of their BCG's and no problem with ordering or receiving the products.
Roger
I essentially heard everything in this email during a phone conversation with Paul last spring. As a customer, I wasn't interested in who was right or wrong. I just wanted my order or my money back. I didn't get either so I resolved the issue with the credit card company. Regardless if you believe the failed orders and faulty merchandise came from bad management or the workforce leaving to start a new shop, this company and those involved left a lot of people high and dry. Because of that, I will not place any future orders with either company. Like HBARleathernecksaid, these items can be found from numerous providers; none of it is unique.
I generally never believe anyone is all wrong and anyone is all right in disputes. We get it your friend is pheonix.
I would ban anyone who had anything to do with either company from advertising here or posting here. i hate crooks. I think his email is definitely plausible and other board members have stated the same thing in the past.
nobody is going to admit they are a crook. so, I dont believe either one of them.
of course its not my decision to make so it doesnt matter what I think. I hope this thread continues to shed light on the bad practices and decision making skills of ALL those involved.
neither one of these subpar companies has any products that are unique. there are tons of great companies in the US who will treat you right. gun companies, coating companies are a dime a dozen. no reason to spend money with either company and wonder if you will get fucked.
How did you get stiffed by SO?
jerrymrc
09-25-2014, 19:19
This will NOT devolve into a pissing contest. Had enough of those today. [handbags]
This will NOT devolve into a pissing contest. Had enough of those today. [handbags]
That train left the station a long, long time ago.
hollohas
09-25-2014, 19:52
I'd like to know the name of the company his "partner" started with the stolen equipment and employees. I want to avoid them...
I'd like to know the name of the company his "partner" started with the stolen equipment and employees. I want to avoid them...
I think there are two sides to the story, and the truth is probably somewhere in-between. I try to avoid putting a label on either one. I just don't like the whole thing, and I think people from both sides left a lot of customers high and dry.
I think this thread is valuable to shed light on what has happened, as has been stated elsewhere on this thread.
This will NOT devolve into a pissing contest. Had enough of those today. [handbags]
At least some have chosen to stay out of this one. http://www.pureglitching.com/emotions/troll_dancing.gif[flamethrower]
jerrymrc
09-26-2014, 05:55
At least some have chosen to stay out of this one. http://www.pureglitching.com/emotions/troll_dancing.gif[flamethrower]
Thank God. [Beer]
Not so Happy Anniversary, Shadow Ops. Yesterday marked one year that I've had a billet upper on order with you.
Phil
After complaining again. I received my billet upper yesterday. Now I want a divorce from Shady Ops!
Great-Kazoo
10-09-2014, 09:16
do your mags fit?
It's an upper.
I'm still interested to hear if even one person has actually received a shadow ops SHDW45 suppressor.
Punkface
10-09-2014, 13:01
It's an upper.
so.... no?
I'm a new member to the forum. Wish I had discovered this site 2 months ago! No one to blame but myself for not practicing due diligence before ordering.
The one thing really bugging me is Shadow Ops refusal to respond to ANY correspondence.
Great-Kazoo
10-29-2014, 02:40
I'm a new member to the forum. Wish I had discovered this site 2 months ago! No one to blame but myself for not practicing due diligence before ordering.
The one thing really bugging me is Shadow Ops refusal to respond to ANY correspondence.
Bugging you? There's 5 pages discussing your 1st post. Either you hear from them or you don't. Everyone's hands are kind of tied, at this point. Sorry.
Limited GM
10-29-2014, 16:50
I don't understand why those of you that have been wronged, don't just stop by and hold his feet to the fire? (Figuratively ..or not)
colorider
10-29-2014, 16:59
Or simply reverse the credit card charge and move on. It's not like there is a shortage of suppliers w in stock products at the moment.
jerrymrc
10-29-2014, 17:07
Or simply reverse the credit card charge and move on. It's not like there is a shortage of suppliers w in stock products at the moment.
I think one of the issues with that is many transactions are months old and you only have a certain time limit (60 days) to contest charges. There are some companies that do not charge until the item ships. And yes I have waited right at a year for something firearm related.
Hey all, I am an employee of Shadow Ops and, once approved by the moderators, am hoping to open up a thread for customer services inquiries, updates, etc.
In the meantime, feel free to PM me with any concerns, update requests, etc.
Yes, we are still here and in business.
Yes, we are taking care of our customers and we are shipping out orders and backorders everyday.
Yes, I will bend over backwards to get you taken care of.
Yes, we do return voicemails, but we are so overloaded with customer contact that it has been simply impossible to get back to EVERYBODY.
Yes, if you call us at the shop, we will pickup the phone and talk to you. If not, leave a voicemail and I will get back to you within 48 business hours at the latest.
(720) 383-1970
ALL COLORADO ORDERS TAKE PRIORITY, so if there is anything that I can help you with, reach out to me and let me know.
IF YOU PM ME about an existing order, include either your order number or the e-mail address you used to register when you first purchased from us so that I can look up your order and see what's going on.
FAQ's:
What the hell is going on with my order?!
-The short story is that we're working on it. Many orders are ready to ship or nearly ready to ship. We appreciate your patience and know you'll be happy with the final product once it's in your hands.
->If you ordered an AR-10 BCG or a NON-CUSTOMIZED stripped upper receiver (meaning no ser #, no cerakote, and no laser engraving) I can most likely ship your order out within a couple of days of receiving your PM. If one of these items is the ONLY item in your order, PM me your name, e-mail, and order number and I will do my best to make sure that it goes out ASAP.
Why haven't you returned my voicemail/e-mail/facebook messages?
-It takes a long time to check every custom order and if you don't include your order number in your messages, we have no way of being able to just look it up (unless we have the e-mail address you used to register for your account)
Why is my form 3 filed and approved and you still haven't shipped my suppressor?
-We have re-designed the baffles and cores of our suppressors and are tweaking the final details for optimal suppression, strength, and lightness and have upgraded your suppressor for free to include these new improvements and enhancements. Your continued patience as we perfect this new design allows us to deliver you a better final product that will be on par with a much more expensive suppressor (our latest tests reveal equal to or better suppression levels that commercial suppressors that sell for double or more what ours cost).
How much longer do I HAVE to wait before I get my F$&*!NG customized lower receiver?
-Do we have your dealer's FFL on file for shipping?
-Have you provided and approved any laser engraving or deep engraving that you want done and confirmed your design with our laser engravers Raul or Katie?
-Have you selected and confirmed your fire controls?
-Have you confirmed your coating selection?
->If you answer YES to ALL of the above, I can just about guarantee you'll have it in the next 45 days.
How did everything get so screwed up that you got into this situation in the first place?
-The short story is that one of our previous owners (10% owner) decided to try and perform a hostile takeover of the business. When he failed, he threatened to tank the business and nearly succeeded. Months later and hundreds of thousands of dollars poorer, we are back to a steady production without horrors of yester-year. We are running the machines around the clock to fulfill the promises that we've made to our customers. You are important to us and we haven't forgotten about you, give us the chance to make up for it and I know you'll be glad you did!
Can I take a tour of the facility?
-Yes, please come and visit us! We would love to show you around and let you see some of the cool things that we're up to :-)
Sam, I don't have a dog in this fight, so:
1) Welcome to the forum! Hopefully you realize that you have jumped right into the hot zone as far as taking heat for the last year and a half of issues. You are a brave man.
2) It might be a good idea to proactively contact some of the posters in this thread individually to ensure that their concerns are addressed as quickly as possible. That alone would assist in rehabilitating the company's image. Encourage them to post their thoughts on your efforts, if they deem appropriate.
3) Under promise and over deliver going forward. nobody is going to bitch if you tell them 3 weeks, and they receive their stuff in 2.
This thread is more than enough to deal with your customers.
Good luck Sam. This is not a friendly crowd right now. I hope you are able to change that to the benefit of all.
donut1010
10-31-2014, 16:13
Why is it now "ALL COLORADO ORDERS TAKE PRIORITY"?
order processed in the number it was received was the standard in the start of this whole debacle
Why is it now "ALL COLORADO ORDERS TAKE PRIORITY"?
order processed in the number it was received was the standard in the start of this whole debacle
It could be that folks from, say, Washington are somewhat less likely to camp out on their doorstep with torches and pitchforks than those that are more "local"... [ROFL1]
Welcome to the forum! I hope you joined for other reasons than just this thread [Flower]
It could be that folks from, say, Washington are somewhat less likely to camp out on their doorstep with torches and pitchforks than those that are more "local"... [ROFL1]
lol. Good point.
jerrymrc
10-31-2014, 17:08
It could be that folks from, say, Washington are somewhat less likely to camp out on their doorstep with torches and pitchforks than those that are more "local"... [ROFL1]
Welcome to the forum! I hope you joined for other reasons than just this thread [Flower]
Me as well. I want, no I DEMAND this be kept civil. As has been said before we have kept this thread open but I am not in the mood to herd cats. And since it is the weekend remember gang, "Don't Post When Your Toast" Looks bad on you and us.
Your friendly Staff.......
BPTactical
10-31-2014, 18:04
Me as well. I want, no I DEMAND this be kept civil. As has been said before we have kept this thread open but I am not in the mood to herd cats. And since it is the weekend remember gang, "Don't Post When Your Toast" Looks bad on you and us.
Your friendly Staff.......
Meow, meow- you HEARD cats.
Shoo, shoo- you HERD cats.
Luv Ya Jerry[Coffee]
Spoken like a man who truly knows cats... and what cats eat [Coffee]
jerrymrc
10-31-2014, 19:06
Meow, meow- you HEARD cats.
Shoo, shoo- you HERD cats.
Luv Ya Jerry[Coffee]
I have no idea what you are talking about. [Flower]
Spoken like a man who truly knows cats... and what cats eat [Coffee]
I think he likes "Fancy Feast" [beatdeadhorse]
BPTactical
10-31-2014, 20:16
I have no idea what you are talking about. [Flower]
Ummm yeah...
donut1010
11-01-2014, 11:49
It could be that folks from, say, Washington are somewhat less likely to camp out on their doorstep with torches and pitchforks than those that are more "local"... [ROFL1]
Welcome to the forum! I hope you joined for other reasons than just this thread [Flower]
I joined specifically for the Shadow ops debacle.
And your statement may be true but I want to hear from the Shadow ops representative if that is the case.
Great-Kazoo
11-01-2014, 11:54
I joined specifically for the Shadow ops debacle.
And your statement may be true but I want to hear from the Shadow ops representative if that is the case.
You now have a name & contact number to work off of. . Hopefully this works out for everyone involved.
Sam, I don't have a dog in this fight, so:
1) Welcome to the forum! Hopefully you realize that you have jumped right into the hot zone as far as taking heat for the last year and a half of issues. You are a brave man.
2) It might be a good idea to proactively contact some of the posters in this thread individually to ensure that their concerns are addressed as quickly as possible. That alone would assist in rehabilitating the company's image. Encourage them to post their thoughts on your efforts, if they deem appropriate.
3) Under promise and over deliver going forward. nobody is going to bitch if you tell them 3 weeks, and they receive their stuff in 2.
Yes indeed, that is part of my efforts of today, to go through this thread from the beginning and to start reaching out to people. I was expecting far more PM's in my inbox this morning but perhaps there's just a delayed effect until the word gets out that I'm here and answering the phones :-)
This thread is more than enough to deal with your customers.
Good luck Sam. This is not a friendly crowd right now. I hope you are able to change that to the benefit of all.
Yep, I knew what I was getting into. In fact, I was one of the many unhappy customers (had 2 suppressors on order) and it wasn't until I drove down to the store that I realized just how much had gone wrong that was out of their hands that I changed my mind about the company. Paul is a really upstanding guy that just wants to make good on the commitments that were made to his customers and I really respect that. Plus, he has some REALLY cool projects on the horizon.
It may take a while, but I think we'll win back the people that felt burned by the neglect they experienced in our past. That's a big part of why I am here and why I signed on to work with Paul. I love this industry and the people in it and I know how tough it is to hack it in such a competitive market. One of the things that I'd like to get going are some machine gun and suppressor shoots and maybe even put on some pistol and 3-gun competitions, but that's still a long ways down the road; we have PLENTY to keep us busy in the meantime.
From another comment (Facebook?) that mentioned a tight mag well I checked my two billet lowers last night. Mags scrape all the way in. No mag will ever freely drop from them :(
O2
That is how mine operates as well. Some mags won't even fully seat. My billet lower is more of a trinket than an operational piece.
Gentleman, if this has not already been corrected for you, please e-mail me at Sam@shdwops.com and I will get the process started to fix this for you. This was, unfortunately, due to some sabotage efforts by our previous machinist/minority owner when he left. I will fix this or replace it free of charge for you and deliver you a fully functional and properly spec'd lower receiver.
airborneranger
11-03-2014, 11:29
PM sent
We must have been typing at the same time. I copied the PM and sent it as an email.
Thanks.
Got your PM airborneranger, right now, due to my probationary status, it only allows me to send one PM per hour. I will look up your e-mail from the order # you referenced and contact you via e-mail directly. Mods, may I have this restriction lifted so I can respond to users more promptly?
airborneranger
11-03-2014, 11:41
Got your PM airborneranger, right now, due to my probationary status, it only allows me to send one PM per hour. I will look up your e-mail from the order # you referenced and contact you via e-mail directly. Mods, may I have this restriction lifted so I can respond to users more promptly?
Thanks. I also sent an email.
PM's sent out to several members. Please reach out to me if there's anything that I can do to help you out with your order at Shadow Ops.
airborneranger
11-03-2014, 18:35
I have to say that I received more help from Sam today than I have in the previous 12 months. Contact him with your issues.
Gotten a LOT of folks taken care of with getting their back orders out as well as fixing any fit issues, etc. that they've had.
I'm still here and helping folks out if ANYONE else needs to get a hold of me. PM me and I'll be happy to get you squared away :-)
ford_muscle1
12-19-2014, 10:22
Contacted Sam about my lowers not accepting mags and he got right back to me with all the shipping info to send them back and get them fixed. I sent them back and he had them shipped back to me in less then a week even though it took USPS a week to stop sending them to the wrong post office and get them to me. So I am pretty happy with that transaction and for me puts them a step in the right direction to convince me to spend money there at another time.
Sam was also the first to be able to give me any info on my 308 AR upper he told me 4-5 weeks so let's see if they can meet that. Plus hopefully they will put out some coin deals for those of us with all these coin deals that we have not been able to use for some stuff we can actually get in a timely manner.
Glad to help, my friend. If you have something specific in mind for a deal coin purchase let me know! We're still compiling a full price list for the deal coin discounts but I'm happy to price individual items in the mean time for any and all with deal coins :-)
Just PM me your requests!
Just got back my repaired lowers. They're excellent. Sam doggedly worked to make this customer happy and succeeded.
Yhea, it would have been nice to get the lowers in the promised 2 months instead of 24 and for them not to have had tight mag wells, but that's water under the bridge - it's how they respond now that matters. And respond very well they did.
I'm going to assume that they've learned their lesson and their delivery and quality issues are fixed (I never, ever had any problem with SO when ordering anything in stock). It's obvious that the "new" Shadow Ops is willing to work VERY hard to assure that their customers are happy.
I'll give them another chance when they do a run of their AOW pen gun!
O2
Ps. I should add that they gave me an estimate of late January for return of the repaired and re-anodized lowers. I got them today. That's how to make people happy! :)
Great-Kazoo
01-09-2015, 16:25
Just got back my repaired lowers. They're excellent. Sam doggedly worked to make this customer happy and succeeded.
Yhea, it would have been nice to get the lowers in the promised 2 months instead of 24 and for them not to have had tight mag wells, but that's water under the bridge - it's how they respond now that matters. And respond very well they did.
I'm going to assume that they've learned their lesson and their delivery and quality issues are fixed (I never, ever had any problem with SO when ordering anything in stock). It's obvious that the "new" Shadow Ops is willing to work VERY hard to assure that their customers are happy.
I'll give them another chance when they do a run of their AOW pen gun!
O2
Ps. I should add that they gave me an estimate of late January for return of the repaired and re-anodized lowers. I got them today. That's how to make people happy! :)
IMO it's having NEW employee[s] instead of the old crew, helped.
I heard all the old employees are still available on the site under different name if anyone misses being fodder in the middle of an attempted take over.
Happy to help O2! Glad I was able to make things right for you :-)
The Duke
01-18-2015, 17:13
So this saga continues; I received a letter from the BATFE saying that the forms sent in need corrections. So instead of going to pick up my suppressor I'm now trying to contact Shadow Ops to see what needs to be done to correct this.
Don't worry Duke, I'm on top of it. This happens pretty frequently during the final stages of processing applications and does not affect the general timeline for approval. I'll be reaching out to BATFE tomorrow (nobody's answering the phones today, what do they think this is, a national holiday?! lol) to verify the changes they requested. I imagine we'll have an approval for you pretty soon :-)
kidicarus13
01-19-2015, 17:41
Gotta give it to Sam, he's on top of things. I'm not a Shadow Ops customer but with the way things have been going...
Great-Kazoo
01-19-2015, 17:59
Gotta give it to Sam, he's on top of things. I'm not a Shadow Ops customer but with the way things have been going...
How true, he's done more since starting there, than the former employees did in a year.
Sam is to Shadow Ops what Sam Gamshe was to Frodo Baggins.
Great-Kazoo
01-19-2015, 18:16
Sam is to Shadow Ops what Sam Gamshe was to Frodo Baggins.
you're getting there, maybe some time in the Borscht Belt to hone your chops
Haha, thanks guys, I appreciate the warm feedback :-)
If anybody IS looking for any goodies, reach out to me, I'll see what I can discount down for ya ;-)
The Duke
01-20-2015, 21:50
Sam, has e-mailed me and thinks that it should be a cleared up by tomorrow. Then 30 more days, I'll get my suppressor.
Sam is to Shadow Ops what Sam Gamshe was to Frodo Baggins.
LOTR comparisons now?
Great-Kazoo
01-20-2015, 22:05
LOTR comparisons now?
His fun factor is very weak. Ask him to do his Arwen imitation. ON SECOND THOUGHT DON'T ! he goes full tilt, if you know what i mean. [mlp]
If anybody IS looking for any goodies, reach out to me, I'll see what I can discount down for ya ;-)
Now that the AR rush is over, and once your customer service dust has settled, get that pen gun (http://www.shadowopsweaponry.com/pen-gun-22-caliber-single-shot) back into production so I can buy one!
...and please make the brass tip screw off revealing standard 1/2 x 28 threads with a SilencerCo Sparrow O-ring mating surface!
O2
Now that the AR rush is over, and once your customer service dust has settled, get that pen gun (http://www.shadowopsweaponry.com/pen-gun-22-caliber-single-shot) back into production so I can buy one!
...and please make the brass tip screw off revealing standard 1/2 x 28 threads with a SilencerCo Sparrow O-ring mating surface!
O2
Yeah man, once we get word back from BATFE that they'll let us sell them I'll definitely get you setup (going through design reviews to make sure it meets all their requirements). That'd be pretty badass to mate a suppressor on there, lol.
Been wondering if you guys have any idea what the deal coin discounts will end up being.
I was board today so I read through this thread...... Holly train wreck Batman!!! Hopefully everyone who is owed something has either gotten refunded or product delivered by now.
This is a good example of how an internet based "Part Time" business can implode due to an overwhelming flood of orders which requires a full time business backing the work load.
Great-Kazoo
01-22-2015, 16:13
I was board today so I read through this thread...... Holly train wreck Batman!!! Hopefully everyone who is owed something has either gotten refunded or product delivered by now.
This is a good example of how an internet based "Part Time" business can implode due to an overwhelming flood of orders which requires a full time business backing the work load.
IMO it was due (Based on first hand experience) to past employees who were looking out for them self and not the business. . HOWEVER this is a whole different thread in itself. If you'd like an example i'd be happy to expound on.
That'd be pretty badass to mate a suppressor on there, lol.
If you do the Sparrow mating surface you can put an O-ring in the brass tip that will will impart enough friction to keep it from unscrewing and falling off. Thread protection, suppressor mating surface and brass tip retention. Kill three birds with one stone!
O2
Been wondering if you guys have any idea what the deal coin discounts will end up being.
We have most of our products priced with Deal Coin Discounts, if you have something specific in mind, shoot me a PM and I'd be happy to let you know. Each product will have a different discount applicable to it depending on the product, cost of materials and labor, markup, etc., ranging from about $25 to $1500 off the retail price. (The $1500 is for a weapon system that won't be in production for about another year roughly. .50 BMG semi-auto sniper rifle)
I was board today so I read through this thread...... Holly train wreck Batman!!! Hopefully everyone who is owed something has either gotten refunded or product delivered by now.
This is a good example of how an internet based "Part Time" business can implode due to an overwhelming flood of orders which requires a full time business backing the work load.
There are a LOT of things that went "wrong" that were out of our control, beyond personnel having personal agendas, but yes: just about everybody has gotten their product or a refund (issued over $600k worth of refunds so far actually). The few people that haven't are folks that never submitted their graphics, never sent in an FFL for transfers, etc.
If you do the Sparrow mating surface you can put an O-ring in the brass tip that will will impart enough friction to keep it from unscrewing and falling off. Thread protection, suppressor mating surface and brass tip retention. Kill three birds with one stone!
O2
I'll have to pass that idea along :-) Thanks!
Well everybody, I'm really sad to have to say this, but Shadow Ops Weaponry is closed for good. SOW closed its doors indefinitely on Jan 30 after the investment group that owned the managing shares of the company showed up with a police escort about 2:30pm and told everyone to pack up their belongings and GTFO. I'm in the process of looking for another job, and while this isn't my responsibility anymore, I wanted to try and make everyone aware of the situation. I'd be happy to forward along the info for the 2 managing partners if you'd like to give them a call, but honestly I don't think they'll be much help :-/ Feel free to PM me here, I'll keep monitoring this account for the next coupla weeks to see if there's anything I can do for you all.
Mods, please shutoff this account at the end of February :-(
DonnyCommo
02-10-2015, 14:29
Wow. Sad to hear about that Sam. Hopefully you get something soon!
Sent by a hollowed out coconut using morse code
Limited GM
02-10-2015, 15:05
So if they're holding your can....what's the next call? ATF?
Limited GM
02-10-2015, 15:10
I'm awaiting advice here. All ears.
Wow. I guess I'm lucky since I will be looking for a .30 cal can in the next week or so and I was tempted to order one from SOW to keep it local.
Limited GM
02-10-2015, 15:15
I know for a fact they're in possession of my can. I've seen it, even took pictures of it.
I want t to know where the safe full of cans I saw are now at?
So if they're holding your can....what's the next call? ATF?
That would be my guess. Interestingly, their website is still functional, and will accept new orders...[hahhah-no]
Limited GM
02-10-2015, 15:32
I just left a VM and a PM. We shall see.
BPTactical
02-10-2015, 15:36
So if they're holding your can....what's the next call? ATF?
See if it can be transferred to a legit NFA dealer.
The problem will arise though Wayne if SOW is in receivership/bankruptcy. The can is technically their property and as such could be tied up in proceedings for a while.
Limited GM
02-10-2015, 15:49
See if it can be transferred to a legit NFA dealer.
The problem will arise though Wayne if SOW is in receivership/bankruptcy. The can is technically their property and as such could be tied up in proceedings for a while.
I know not for not, but I don't think it is THIER property.Theyre just handling the transaction . It's already been paid for by me. I believe, technically speaking, it belongs to me now.....I just can't have it till ATF sends the OK. (Might could be worded better, but that's my interpretation)
EDit: for clarification my can was not built by them.
Mods, please shutoff this account at the end of February :-(
If you want, stay active on the board post SOW nightmare. You were the only help we all received and I am sure your continued presence on the site is welcome!
Great-Kazoo
02-10-2015, 16:03
I know not for not, but I don't think it is THIER property.Theyre just handling the transaction . It's already been paid for by me. I believe, technically speaking, it belongs to me now.....I just can't have it till ATF sends the OK. (Might could be worded better, but that's my interpretation)
EDit: for clarification my can was not built by them.
Voice: (304) 616-4500 NFA branch You need the serial # of the item in question, name on trust if it was done that way etc. IF there was an approval someone somewhere has a problem, besides you. IF there was never a submittal, it sounds like there's a line of people ahead of you. Paid by CC good, Postal M/order maybe. However the postal inspector's dept is about useless when it comes to recouping money.
IF it was me, after making those calls, I'd go to that other business and walk along the sidewalk, with a sign holding them accountable too. They had / have accountability in this from day 1.
Limited GM
02-10-2015, 16:10
Thanks Jim.
mtnrider
02-10-2015, 16:18
What a mess. Hope you guys that still have items owed to them get it sorted out. Have a feeling it is not going to be easy or pleasant.
:( Bummer all the way around. Sounded like the shop was on the mend, too.
If there isn't an ancient proverb about the heat of the Phoenix rebirth fire being the same flame that burns bridges behind it, then there should be.
BPTactical
02-10-2015, 17:42
:( Bummer all the way around. Sounded like the shop was on the mend, too.
Sounds about like mending the Titanic....
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