View Full Version : Eotech getting sued?
Did a quick search, sorry if repost.
http://soldiersystems.net/2015/12/08/l3-communications-eotech-issuing-refunds-for-holographic-weapon-sights/
apparently eotech falsified about their products' "performance" and got sued. Seems like they're issuing refunds.
Yea I know people who have been approved for a refund from them. I'm shocked they are giving refunds.
Their FAG has also been updated to note the potential shift
EoTurd.
Want a quality red dot optic? Buy Aimpoint. Enough said.
Refund was approved today...eotech shipping out tomorrow.
Mick Boy posted a thread on the issue some time ago. I did post an update in the thread regarding the settlement.
KestrelBike
12-11-2015, 08:15
Whoa... what's the catch? Why would I not want to send for a refund on my EOTech 556? (I got 6 years ago... I'd feel kind of.. dirty?)
Refund was approved today...eotech shipping out tomorrow.
What did you put for the "Description of Failure"?
What did you put for the "Description of Failure"?
In light of the recent information, I can no longer trust this optic and would not have purchased if this information was known prior.
The conditions in which there is poi shift is unlikely to be encountered stateside by anyone at gone or recreationally.
Granted unless fixed if love to see then come down like 150 in price.
The conditions in which there is poi shift is unlikely to be encountered stateside by anyone at gone or recreationally.
Granted unless fixed if love to see then come down like 150 in price.
For the price, I don't want to have to think about that. For $150, I wouldnt care much like primary arms optics. I expect they may not perform under extreme conditions.
This is weird. Part of me believes they are refunding people for the purchase but the other part thinks there is something funky about this.
I can't find anything about this buyback on their website other than the RMA link. They don't ask for a proof of purchase for the price and say they will refund the $ as soon as possible. Then to top it off the posters on the link say its not a $$ refund but a L3 credit. Did anyone call L3? I'd like more info before I send my pair back. Those of you who sent some back please let us know what you find out.
SideShow Bob
12-11-2015, 16:55
This is weird. Part of me believes they are refunding people for the purchase but the other part thinks there is something funky about this.
I can't find anything about this buyback on their website other than the RMA link. They don't ask for a proof of purchase for the price and say they will refund the $ as soon as possible. Then to top it off the posters on the link say its not a $$ refund but a L3 credit. Did anyone call L3? I'd like more info before I send my pair back. Those of you who sent some back please let us know what you find out.
I am also interested in this information, and wondering if this applies to their magnifiers too ?
I'll let you know how it goes. Shipped mine out today, with tracking and signature required. I have the original receipt from 2015 purchase. I did NOT send the receipt with the package. I figured I can always scan it and email if they need it.
That would be great. Thx.
I might send them an email with a few questions since I suspect everyone has left for the weekend.
KestrelBike
12-11-2015, 18:00
I'll let you know how it goes. Shipped mine out today, with tracking and signature required. I have the original receipt from 2015 purchase. I did NOT send the receipt with the package. I figured I can always scan it and email if they need it.
Thanks for the description of failure you provided, as well as being the guinea pig! Either way, if they came out with an effective sight that didn't have these issues, I'd still be interested in trading mine in. Why not?
Jeffrey Lebowski
12-11-2015, 18:05
I got mine as a gift, but would love to know the details as well.
Thanks for the description of failure you provided, as well as being the guinea pig! Either way, if they came out with an effective sight that didn't have these issues, I'd still be interested in trading mine in. Why not?
LOL! Yeah, I'm hoping they dont pull a d-bag move. That being said, I was already looking at Aimpoints due to weight savings even though I enjoy the Eotech reticle/FOV more. Being a 2015 purchase with receipt, I assume I'll have ZERO issues if they aren't scamming on this. Larry Vickers did post this up on his FB page to encourage people to get refunds so you'd hope he wouldn't be peddling a bogus deal.
I'll take yours off your hands. If my house is on fire, I'm hoping not to be involved in cqb at the same time, at the other end of the spectrum, I could possibly be drafted for the upcoming war in Antarctica.
VolksDragon
12-11-2015, 21:38
Having used EOTech optics in a duty environment for almost a decade, I'm not switching. Their stuff works and holds up to all the use and abuse I can dish out for sure.
I own three, two 516s and an EXPS-2, and all three of them hold zero and work exactly the way I need them to. Of course, I tend not to go outside when it's -40 or 122 degrees.
A guy on r/guns chucked his 512 in the freezer for 12 hours and it didn't budge, link HERE. (http://imgur.com/a/6MOYE)
The first is the reliability of the HWS in extreme temperatures, referred to as “Thermal Drift”. The PMO has noted a +/- 4 MOA shift at -40 Deg F and 122 Deg F. Second, is the concern over the claim by EOTech that their HWS are parallax free which was the subject of a previous Safety of Use Message from the same office issued 16 March, 2015. In this case they noted between 4 and 6 MOA parallax error depending on temperature conditions. Despite the PMO working with EOTech to rectify the issues, they still have not been resolved.
My XPS-2 is going back today . . . got my RMA approval. Will post updates on the refund as that progresses. Aimpoint already on the way.
I debated sending mine back. Have only had it for a year and haven't done a ton of shooting with it up to now. Would I ever experience an issue? No idea . . . maybe not. But the information that has come out on the issues and the company's response (and lack of response) just doesn't sit well. And they aren't putting up a fight at all about offering refunds at this point--apparently even for 10+ year old, heavily used sights. Not exactly the actions of a company whose product has been unfairly maligned.
So to me, it makes sense to take a mulligan, get a refund, and move on while the opportunity is there. I'd be hacked down the road if I started noticing issues and I would always be wondering if that day would come.
My XPS-2 is going back today . . . got my RMA approval. Will post updates on the refund as that progresses. Aimpoint already on the way.
I debated sending mine back. Have only had it for a year and haven't done a ton of shooting with it up to now. Would I ever experience an issue? No idea . . . maybe not. But the information that has come out on the issues and the company's response (and lack of response) just doesn't sit well. And they aren't putting up a fight at all about offering refunds at this point--apparently even for 10+ year old, heavily used sights. Not exactly the actions of a company whose product has been unfairly maligned.
So to me, it makes sense to take a mulligan, get a refund, and move on while the opportunity is there. I'd be hacked down the road if I started noticing issues and I would always be wondering if that day would come.
I don't have any skin in the game but that's one key point I'd take issue with - you will always have that doubt that it might fail you some day. The other is diminished value. If I owned one of the products, I'd take the refund.
Are they requiring original box and receipt?
68Charger
12-12-2015, 11:29
I bought one used, so unlikely I could get a refund anyway... This just means I'll check the zero periodically, maybe some parallax tests too.
I don't know what to do? I've had my EXPS3-0 for about two years. I don't shoot with it on the gun all the time, it still looks new, I have the box but no receipt. It works fine but for $600 I don't want to find out later it quit working. I really like it, but what to do? I would like to know if this is a small window of opportunity or an ongoing buy back.
GoldFinger
12-12-2015, 14:14
My XPS-2 is going back today . . . got my RMA approval. Will post updates on the refund as that progresses. Aimpoint already on the way.
I debated sending mine back. Have only had it for a year and haven't done a ton of shooting with it up to now. Would I ever experience an issue? No idea . . . maybe not. But the information that has come out on the issues and the company's response (and lack of response) just doesn't sit well. And they aren't putting up a fight at all about offering refunds at this point--apparently even for 10+ year old, heavily used sights. Not exactly the actions of a company whose product has been unfairly maligned.
So to me, it makes sense to take a mulligan, get a refund, and move on while the opportunity is there. I'd be hacked down the road if I started noticing issues and I would always be wondering if that day would come.
I submitted the RMA request on Thursday and only received an email back asking if I wanted to be on their mailing list... go figure. How long did it take between request and getting an approval?
Thanks.
I submitted the RMA request on Thursday and only received an email back asking if I wanted to be on their mailing list... go figure. How long did it take between request and getting an approval?
Thanks.
I got the same email . . . I think that's just some auto-response they have set up that asks you to opt-in to their marketing emails.
Took about 2 days to get the RMA approval back from the time I submitted. I would think you'd hear back early next week?
Are they requiring original box and receipt?
Any word on that? I've got two that I'm wanting to send back.
Sent by a free-range electronic weasel, with no sense of personal space.
Are they requiring original box and receipt?
Any word on that? I've got two that I'm wanting to send back.
All they sent me for my RMA approval was the note below. No mention of needing the original packaging or receipt . . . although I mentioned in my RMA request that I can provide the receipt if needed. So I don't know if that was implicit. I have a feeling, though, that they are just sending out a boilerplate response. I did have my original packaging and shipped mine back in that and with the receipt.
I have only heard of a few rejections in reading a couple different forums. One or two were rejected because the serial # was missing from the sight. I thought I had seen a coupe that specially asked for a receipt . . . but have also heard some folks that weren't asked. Hard to say. I am not sure they have been very clear on what is required. I do know that there have been a lot of people getting approved for some really old units.
Your refund request has been received and approved. Please print and enclose this email with your optic and return it to: EOTech Refunds, 1201 E Ellsworth Rd, Ann Arbor, MI 48108. EOTech will refund the purchase price plus $15 shipping cost as soon as possible.
Thank You,
James Jenkins
Customer Service
EOTech, an L-3 Communications Company
Kind of strange but I don't see the 553.A65 listed. Any clues as to why?
KestrelBike
12-13-2015, 02:42
Kind of strange but I don't see the 553.A65 listed. Any clues as to why?
Did you look under the master section of "Discontinued Models"? My 556 was listed there.
"Out for delivery" to their office in MI today. We'll see how long it takes to get me something back.
Been trying to call customer support all day, voicemail each time. I'll keep trying.
I sent my email to them Saturday and just got my e-mail response today saying I'm approved:
Your refund request has been received and approved. Please print and enclose this email with your optic and return it to: EOTech Refunds, 1201 E Ellsworth Rd, Ann Arbor, MI 48108. EOTech will refund the purchase price plus $15 shipping cost as soon as possible.
Thank you,
Xavier Brown
Customer Service
EOTech an L-3 Communications Company
I will be sending it back certified mail, as soon as I can get near the inside of a post office.
newracer
12-14-2015, 16:35
I am considering sending mine in but then I'd need to find a use for my LaRue mount. Maybe I will just put the whole unit on my 15-22.
https://www.youtube.com/watch?v=wMHvkjMQMyg&feature=youtu.be
We were told a couple weeks ago that a tactical team deployment somewhere out east had an officer fire one round accurately, then a second follow-on shot went 8" off target, even though the officer insisted he was on target. Subsequent investigation revealed a reticle drift after the first shot. In light of this and the recent lawsuits by the DoD, our agency and the others within our county have put out new policy that tactical teams are restrained from using EOTech weapon sights, and all rifles that are personally owned for duty use are restricted from having an EOTech on them.
ETA: I've had an EOTech for personal use since 2010 and have yet to have an issue with it. Just means I have to shell out more $$ to put an optic on my duty rifle. :(
We were told a couple weeks ago that a tactical team deployment somewhere out east had an officer fire one round accurately, then a second follow-on shot went 8" off target, even though the officer insisted he was on target. Subsequent investigation revealed a reticle drift after the first shot. In light of this and the recent lawsuits by the DoD, our agency and the others within our county have put out new policy that tactical teams are restrained from using EOTech weapon sights, and all rifles that are personally owned for duty use are restricted from having an EOTech on them.
ETA: I've had an EOTech for personal use since 2010 and have yet to have an issue with it. Just means I have to shell out more $$ to put an optic on my duty rifle. :(
Or you can send it back to EoTech for a refund.. mine is being processed right meow
Or you can send it back to EoTech for a refund.. mine is being processed right meow
Ditto. Will be replacing with Aimpoints.
I sent my info in last night.
I noticed on their website FAQ section that it now says that if you sight in at a warm temp and then shoot in a colder temp, you need to re-zero your sight and that the thermal shift gets worse the more the temp gradient from the temp of the original zero. I just can't imagine a scenario where that would be acceptable to anyone. Even a twice a year plinker.
I think I'm going to try the Aimpoint T-2.
Or you can send it back to EoTech for a refund.. mine is being processed right meow
If it ain't broke, don't fit it... Right? I have yet to lose accuracy with it, and I don't think mine is an affected model, so I'm going to keep it on my non-duty rifle and have a nice $400 optic on it for when I go to the range. Win-win.
Makes me feel better about my decision to go with an Aimpoint Pro.
...but I hate to see it when something goes sideways like this.
OneGuy67
01-19-2016, 20:10
I was talking with our LE rep today and he stated most LE agencies in the state are sending their EOTechs back. There apparently has been substantial drift observed. My agency is going to join them as soon as we can pony up the cost of new Aimpoint Pro's for all our rifles. It becomes an issue now if a LEO was to shoot someone with an EOTech sighted rifle and there was an issue with the shoot. Any subsequent lawsuit will ask the obvious question as to why, if the agency knew of the recall, didn't the agency take the sight out of service. That could become expensive in a civil suit.
Portsider86
01-19-2016, 21:29
So how quickly before they fold?
newracer
01-19-2016, 21:31
So how quickly before they fold?
They are a small part of a much larger company, they won't fold.
My feelings are this... Somewhere down the line they discovered the issue. They made a business decision to keep it quit and replace those who made noise... Once SOCOM caught on to the issues it went big. Someone knew... It's why they aren't fighting and aren't afraid. The issue, I'm guessing it was a manufacturing problem has been fixed. The cheap parts replaced and they'll take a few years of weak sales and then land a big contract... Everyone will use them again.
Sent by a free-range electronic weasel, with no sense of personal space.
osok-308
01-21-2016, 10:50
Any word on how the refund is issued?
Regardless, I use this thing on duty, if I need to take a longer shot and the conditions happen to be bad (the conditions never seem to be favorable either, do they?) I'll trust myself with iron sights. Iron sights aren't prone to cold weather shift, so I'll trust in those.
Any word on how the refund is issued?
Regardless, I use this thing on duty, if I need to take a longer shot and the conditions happen to be bad (the conditions never seem to be favorable either, do they?) I'll trust myself with iron sights. Iron sights aren't prone to cold weather shift, so I'll trust in those.
In the email I got this morning from them it said that the refund is approved, had instructions about how to return it, and said they would process the refund as soon as possible (whatever that means).
Sent from my iPhone using Tapatalk
So are they giving full msrp?
"The issue, I'm guessing it was a manufacturing problem has been fixed. The cheap parts replaced and they'll take a few years of weak sales and then land a big contract... Everyone will use them again."
I've been wondering about this. Whether it was the manufacturing, or technology and that's as good as it exists today, or if they can actually produce a dependable sight without POI shift. Does anyone know for sure either way that they can fix the issues?
I got this email about a week ago:
"Your product has been received and reviewed by EOTech and your refund is being processed. You will be updated by e-mail in the near future regarding check processing.
Thank You,
EOTech"
No word on the amount or how it'll be sent to me though. I put the purchase price in the original request and have the receipt for proof.
68Charger
01-21-2016, 18:46
I've considered sending my exps2-0 in for a refund, but it's working fine, and I have yet to hear of a single refund check confirmed...
so unless I'm sure I'll get something back, I'll just keep using it (unless I see a big zero shift)
osok-308
01-24-2016, 12:08
Alright. I sent my refund request on Wednesday, and have not heard back from EOTech. How long has it taken you guys to get responses?
XXFattyHunterXX
01-24-2016, 12:28
Emailed them 1/18, nothing in email, even spam folder.
My e-mailed first request to EOTech 12-12-15
Response e-mail, approved for refund from EOTech 12-14-15
Mailed the site back to EOTech 12-29-15
Response e-mail from EOTech, they are processing 1-15-16
Nothing since.
KestrelBike
01-24-2016, 14:55
This was shot show week, I think a large portion on the industry might be taking it easy now until next week.
Got my authorization 1/21. It took seven working days to get.
Have not sent mine back yet. No one has yet to get a refund, not sure what is going on.
osok-308
01-29-2016, 11:50
Got my authorization 1/21. It took seven working days to get.
Have not sent mine back yet. No one has yet to get a refund, not sure what is going on.
Just sent mine in. I'll let you know as soon as I get a response.
crashdown
01-29-2016, 13:21
Sold mine and got paid instantly... no problem at all.
osok-308
02-01-2016, 12:58
Sold mine and got paid instantly... no problem at all.
Yes, but did you get full MSRP for it?
crashdown
02-01-2016, 15:02
Yes, but did you get full MSRP for it?
Got what I paid which seems good enough since it looks like nobody has gotten any real money yet.
68Charger
02-01-2016, 15:26
Yes, but did you get full MSRP for it?
Neither have the people that have sent theirs in for a refund... yet.
osok-308
02-01-2016, 21:58
Neither have the people that have sent theirs in for a refund... yet.
True, I am still waiting on that...
XXFattyHunterXX
02-01-2016, 22:57
Did a quick search and here's a guy on calgun, still haven't send mine in.
http://i238.photobucket.com/albums/ff125/the_family_guy_1991/Mobile%20Uploads/_20160201_215603.jpg (http://s238.photobucket.com/user/the_family_guy_1991/media/Mobile%20Uploads/_20160201_215603.jpg.html)
Snowman78
02-11-2016, 10:02
Has anyone who sent there's back gotten paid by Eotech yet?
Snowman78
02-11-2016, 11:17
^ You sent your in on 12-14-2015 correct? So it has been almost 2 months and you still have not received anything.....
^ You sent your in on 12-14-2015 correct? So it has been almost 2 months and you still have not received anything.....
I believe it went out on 12/11 but I don't think it got delivered until 12/14 because I asked for a signature. I've received a standard email about a month ago stating this:
"Your product has been received and reviewed by EOTech and your refund is being processed. You will be updated by e-mail in the near future regarding check processing.
Thank You,
EOTech"
But nothing since then.
I haven't seen anything back on mine yet either.. No confirmation (although I know they got it). Holding pattern now...
I haven't seen anything back on mine yet either.. No confirmation (although I know they got it). Holding pattern now...
Same here.
Sent from my iPhone using Tapatalk
someone just posted on a FB group a pic of a refund check
A second person has confirmed getting a check from EOtech today. I'll be checking the mail when I get home.
My check was waiting for me. $514. :)
Snowman78
02-11-2016, 22:00
^Nice, I may send my in now.
My check was waiting for me. $514. :)
Which model?
Just sent my 552 back guess we will see how long it takes.
Sent my request for return 2-11
RMA got the approvel to send back couple of hours later
Shipped 2-13
Lol we should start a sticky like the NFA form 1 and 4 transfer data
newracer
02-13-2016, 19:13
Some people on the other forum have received checks.
Got my check back today . . . and they screwed it up, because it was more than double what I requested for the XPS-2 I sent back. Looks like they may have tacked on a refund for another unit based on the attachment they sent. It has 2 Serial #'s and one's not from my EOTech.
Got my check back today . . . and they screwed it up, because it was more than double what I requested for the XPS-2 I sent back. Looks like they may have tacked on a refund for another unit based on the attachment they sent. It has 2 Serial #'s and one's not from my EOTech.
Somebody that got yours is going to be steamed.
KestrelBike
02-16-2016, 21:05
Got my check back today . . . and they screwed it up, because it was more than double what I requested for the XPS-2 I sent back. Looks like they may have tacked on a refund for another unit based on the attachment they sent. It has 2 Serial #'s and one's not from my EOTech.
Somebody that got yours is going to be steamed.
I'd suggest contacting EoTech if you haven't already and let them know what happened. They're doing a pretty solid thing offering refunds no-questions-asked. That's just my two cents. (and they very well might come asking for it, anyways once they figure out what happened)
I'd suggest contacting EoTech if you haven't already and let them know what happened. They're doing a pretty solid thing offering refunds no-questions-asked. That's just my two cents. (and they very well might come asking for it, anyways once they figure out what happened)
Yeah, I am definitely going to call tomorrow . . . I just got the check late this afternoon and was too late to call. We'll see what they say about it and how they want to handle it. Just hope it doesn't open the door to them messing up the other direction and taking forever to cut a new check for the correct amount.
Somebody that got yours is going to be steamed.
Makes you wonder how many others they did that to. My SN was one of the numbers listed, but I only had that one return. You wonder if they left one off someone else's or if they refunded one of them twice on 2 different refunds . . . or more.
Called EOTech customer service line referenced on the check to let them know about the overpayment. They said they needed to forward the information on to a different person who could work with me on it and that they'd call me back . . . but it might take a day or three. So now we wait--again.
I just got the $615 check for my EXPS3 today. Finally, I can pick out a new site and move on.
Anyone get their "refund requested amount"
68Charger
02-22-2016, 08:08
I'm still on the fence about sending mine in... It's an EXPS2-0 that I bought from a member here- manufactured in 2015, so I only have the extreme temp loss of zero issue... I paid significantly less than MSRP...
I'm still on the fence about sending mine in... It's an EXPS2-0 that I bought from a member here- manufactured in 2015, so I only have the extreme temp loss of zero issue... I paid significantly less than MSRP...
Make some $
Still hadn't heard back from EOTech on the overpayment . . . so I called back. They said they would have someone call me back today. Suuuuuurrrrrrre. We'll see. They sent about $600 more than I requested after apparently tacking on some random extra HWS to my refund.
I'm still on the fence about sending mine in... It's an EXPS2-0 that I bought from a member here- manufactured in 2015, so I only have the extreme temp loss of zero issue... I paid significantly less than MSRP...
I traded a handgun for my XPS and sent it in. Got $514 back. Similar build of 2015. Knowing the information at hand, I probably wouldn't have accepted the trade back then. That's how I looked at it.
Snowman78
02-22-2016, 09:56
I sent my "request for refund" last night, if and when they approve it I will send mine in. Mine was made in Feb of 2014.
If it was not for a duty rifle I may have just kept it....
... still waiting on that check..
68Charger
02-22-2016, 11:38
I traded a handgun for my XPS and sent it in. Got $514 back. Similar build of 2015. Knowing the information at hand, I probably wouldn't have accepted the trade back then. That's how I looked at it.
This is kinda where I'm at- I have a similar situation... what did you replace yours with? That's probably what makes me hesitate- I'd want a reflex site with a different reticle than a simple dot. I've got a Bushnell TRS-25, and just not as quick with plain red dot.
This is kinda where I'm at- I have a similar situation... what did you replace yours with? That's probably what makes me hesitate- I'd want a reflex site with a different reticle than a simple dot. I've got a Bushnell TRS-25, and just not as quick with plain red dot.
I picked up a T1 from the forum here. Im waiting to grab another H1 from a local dealer once they get in stock. If I come across a cheap Eotech down the road, I'd probably pick it up. I did enjoy it but the trust was a big thing for me for such an expensive dot. But I assume at some point, Eotechs will drop to the ~$150-200 range once everyone ditches them and doesn't want them at all. Then I'd be willing to grab one and use it range only.
Rooskibar03
02-22-2016, 12:10
I was going to ignore this whole thing as I was happy with mine. Then yesterday I break it out to go shoot and its crapped out. Couldn't see the reticle in the sun. Swapped batteries and same thing.
Came home took it off and mounted the Sparc and filed a claim with L3
EOTech calls me back and says I need to email a guy at the consulting company handling the refund processing with information on the over payment and I'd have to work with them on trying to get a correct check sent out. Not getting the feeling that this will be a quick payback for honesty . . . but we'll see.
I never got any sort of confirmation that they received my sight so I called their new dedicated refund info number today. Guy said they did get it but he couldn't tell me when I'd get a check. Said if I hadn't received one within 3 weeks to call back.
I mailed mine to them on January 28.
joeyshoe
02-22-2016, 19:18
They received mine 12/29 and I haven't received my check yet.
If you are on the fence go for it. If they deny your claim nothing lost. Your not forced to ship it to them. My EOTech was a 2011 EXPS3 and they still gave me $600 plus the $15 for shipping. I got mine in a trade for a gun so I was not the original buyer. Shipped the site 12-29, check on 2-17. I really liked my EOTech but I'm betting down the road these things get cheap. I like having the full refund in my pocket and buying what I want right now.
If you are on the fence go for it. If they deny your claim nothing lost. Your not forced to ship it to them. My EOTech was a 2011 EXPS3 and they still gave me $600 plus the $15 for shipping. I got mine in a trade for a gun so I was not the original buyer. Shipped the site 12-29, check on 2-17. I really liked my EOTech but I'm betting down the road these things get cheap. I like having the full refund in my pocket and buying what I want right now.
any reason they might deny your claim?
I have never heard if it is every model or just some. So I'm guessing they could say some are either too old or wrong model? Just thinking out loud.
Mine was an EXPS2 manufactured Sept 1, 2013 and it was approved for refund.
Snowman78
02-24-2016, 15:11
I just sent mine in today, I hope to have the check by May 1st....
KevDen2005
02-24-2016, 17:07
I thought I would share my EOTech experience with you guys. I have had a EOTech 552 for 8 years and have never had any problems with it. It was on my patrol rifle and worked perfectly fine during every qualification. However, because of these recent events with EOTech my department has ordered all EOTech's off of personally owned patrol rifles. EOTech offers a voluntary buy back program if your optic is one of the faulty ones. How I understand it from EOTech is they will give you current pricing on your optic if it is found to be a faulty one. That brings us to another issue as current pricing doesn't cover nearly what I paid for it to begin with nor does it cover the cost of another quality authorized optic to be put onto my rifle.
My department sent out a memo stating that if EOTech can verify the optic you are carrying is not faulty they will allow the optic be put back onto your rifle. I attempted to contact EOTech to see if this was a possibility. First they are apparently closed every other Friday, so I got nowhere with my first attempt. I then sent a lengthy email regarding the situation at the police department and if they had a way to verify my optic was not faulty. I had a one sentence response within 15 minutes stating, "This is not a recall program it is a voluntary buy back program" and they provided a link.
Of course I responded with another lengthy email informing the writer that i had never called the program a "recall" and know about the link provided as it was the same location I got the customer service email to contact the company. I pointed out to them that on their own website and their own admittance their product is faulty and nevertheless does not change my situation at the police department. I then re asked my question about verification. Approximately one week later I got a response that said, "No, they cannot verify the product using a serial number." And again was provided information about date ranges of faulty products.
Needless to say I have no purchased a Trijicon MRO to put on my duty rifle.
^^^^How do you like that MRO? How much was the $$$ a part of your decision over an Aimpoint or other quality optic?
^^^^How do you like that MRO? How much was the $$$ a part of your decision over an Aimpoint or other quality optic?
I'm also curious as those MRO's have caught my attention.
KevDen2005
02-24-2016, 18:24
^^^^How do you like that MRO? How much was the $$$ a part of your decision over an Aimpoint or other quality optic?
I haven't gotten to use mine yet. I just got it and I qualify with it at work next Tuesday. I have looked through them and I really like the way they sit on the rifle. They also seemed to be kind of rugged compared to some of the other options out there. The biggest factor for me is the need for something with no magnification and a must have is the ability to acquire iron sights through the optic. The optic glass seems a little larger than some of the others and I feel like seeing the iron sights is relatively easy (from looking at friends at work).
I know they have less expensive Aimpoint products but the ones that I liked were anywhere from $80 to $150 more for the package. I do like Aimpoint and think they make a good product, but I wanted to spend a little less. I also didn't get a chance to look through a lot of them that were already mounted on rifles. After that I really didn't look into a lot of other brands. Someone recommended Sig Red Dot optics to me and I did a little research but ultimately didn't know anyone with them so I strayed away. If Sig quality says anything I'm sure they are good.
ChadAmberg
03-09-2016, 16:21
So now it's not just Eotech that has thermal drift. Trijicon has come out and said their sights are also affected. http://www.thefirearmblog.com/blog/2016/03/09/in-small-defense-of-eotech-thermal-drift-in-trijicon-mro/
Got my check today... looks like they paid full MSRP which was $200+ more than I paid.. check for 1013.22
Snowman78
03-19-2016, 10:45
^ When did you send your in?
So now it's not just Eotech that has thermal drift. Trijicon has come out and said their sights are also affected. http://www.thefirearmblog.com/blog/2016/03/09/in-small-defense-of-eotech-thermal-drift-in-trijicon-mro/
Is Aimpoint next...or did I miss that already? I like my Aimpoint PRO.
^ When did you send your in?
It's been 9 weeks
Sent by a free-range electronic weasel, with no sense of personal space.
newracer
03-19-2016, 12:43
Sent mine in today.
Sent mine back Jan 28 and received a check yesterday March 18 for what I paid plus $15 for shipping.
Portsider86
03-21-2016, 13:19
Sent - 1\22
Received - 1\27
No confirmation email
Check received - 3\18
OctopusHighball
03-23-2016, 11:17
I scanned the thread but maybe I missed it if it was discussed... Are they refunding for the g33 magnifier as well? Or just the red dots?
newracer
03-23-2016, 12:01
I scanned the thread but maybe I missed it if it was discussed... Are they refunding for the g33 magnifier as well? Or just the red dots?
Seems like no refund for magnifiers. This is from the refund site.
Note: Refund Requests will be considered for HWS, HHS, and MPO products only. Individual Magnifiers, MRDS, and Aftermarket Accessories are not eligible for a refund.
All refund claims are subject to EOTech final review and approval. Refund processing may take up to 8-12 weeks. Status updates are available through our Refund Center by phone at (888)952-9092 or by email at refundsupport@eotechrefunds.com.
I scanned the thread but maybe I missed it if it was discussed... Are they refunding for the g33 magnifier as well? Or just the red dots?
No magnifiers.
OctopusHighball
03-23-2016, 13:07
Seems like no refund for magnifiers. This is from the refund site.
No magnifiers.
Thanks. Well, there are worse things to be "stuck" with.
I've given up on waiting. It's whatever now. Never gotten my initial email reply. Been 1.5 months.
newracer
03-23-2016, 13:19
I've given up on waiting. It's whatever now. Never gotten my initial email reply. Been 1.5 months.
Submit again. I received an email reply within a few hours. I had the incorrect MSRP for the refund since myunit was older. Submitted again with the MSRP they told me to use and again got a reply within a few hours.
OctopusHighball
03-23-2016, 13:26
Submit again. I received an email reply within a few hours. I had the incorrect MSRP for the refund since myunit was older. Submitted again with the MSRP they told me to use and again got a reply within a few hours.
I agree. I have already gotten two emails from them, the latest one is the refund approval with forms to fill out and shipping instructions, etc.
Snowman78
03-23-2016, 14:48
I thought I would share my EOTech experience with you guys. I have had a EOTech 552 for 8 years and have never had any problems with it. It was on my patrol rifle and worked perfectly fine during every qualification. However, because of these recent events with EOTech my department has ordered all EOTech's off of personally owned patrol rifles. EOTech offers a voluntary buy back program if your optic is one of the faulty ones. How I understand it from EOTech is they will give you current pricing on your optic if it is found to be a faulty one. That brings us to another issue as current pricing doesn't cover nearly what I paid for it to begin with nor does it cover the cost of another quality authorized optic to be put onto my rifle.
My department sent out a memo stating that if EOTech can verify the optic you are carrying is not faulty they will allow the optic be put back onto your rifle. I attempted to contact EOTech to see if this was a possibility. First they are apparently closed every other Friday, so I got nowhere with my first attempt. I then sent a lengthy email regarding the situation at the police department and if they had a way to verify my optic was not faulty. I had a one sentence response within 15 minutes stating, "This is not a recall program it is a voluntary buy back program" and they provided a link.
Of course I responded with another lengthy email informing the writer that i had never called the program a "recall" and know about the link provided as it was the same location I got the customer service email to contact the company. I pointed out to them that on their own website and their own admittance their product is faulty and nevertheless does not change my situation at the police department. I then re asked my question about verification. Approximately one week later I got a response that said, "No, they cannot verify the product using a serial number." And again was provided information about date ranges of faulty products.
Needless to say I have no purchased a Trijicon MRO to put on my duty rifle.
My department also sent out a memo EoTech are no longer allowed on patrol rifle. I hope to get a Aim Point PRO once I get my refund.
Jefe's AR
03-23-2016, 21:57
Sent mine in yesterday. Thought twice about sending them back. They are my favorite and there's no real comparable models form other manufacturers.
Got a hold of someone with the consulting company doing the refunds for EOTech. They are still a couple weeks behind on the re-issue of checks . . . so they said another 2 - 3 weeks. About 3x as long as the original estimate. And they had the amount wrong--was missing the $15 for refunding the original shipping. Not that I clearly detailed that in the letter I sent with the voided check and emails back to them or anything.
They had originally sent me an overpayment of about 2x so I was trying to do the right thing and clear that up and only get refunded for the correct amount. This is for a re-issue of a refund.
Jeffrey Lebowski
04-01-2016, 08:34
Sent mine in yesterday. Thought twice about sending them back. They are my favorite and there's no real comparable models form other manufacturers.
X2 and oh lovely on the timeframe.
Guess I'll go with an Aimpoint PRO.
FINALLY received my re-issued refund check today . . . what a freaking pain in the butt after trying to do the right thing.
DocMedic
04-07-2016, 10:47
Do you happen to know if they will refund Magnifiers too? I have a 4x Original I wouldn't mind getting my money back on...
newracer
04-07-2016, 11:49
No magnifiers or other accessories.
I got an email that my return had been received and I should have a check in 3-4 weeks.
Jefe's AR
04-07-2016, 13:29
I got an email that my return had been received and I should have a check in 3-4 weeks.
How long ago did you send it in?
Jefe's AR
04-07-2016, 13:30
Do you happen to know if they will refund Magnifiers too? I have a 4x Original I wouldn't mind getting my money back on...
No magnifiers or other accessories.
I 'think' if you bought it as a combined set, you can get full reimbursement for both items. I say this because I recall reading it in their terms and conditions that you would need to send in both units to get the full refund.
newracer
04-07-2016, 13:38
How long ago did you send it in?
Shipped the unit on March 19th.
newracer
04-07-2016, 13:40
I 'think' if you bought it as a combined set, you can get full reimbursement for both items. I say this because I recall reading it in their terms and conditions that you would need to send in both units to get the full refund.
From the refund page. I guess if it was a set you might be able to get a refund for a magnifier.
Note: Refund Requests will be considered for HWS, HHS, and MPO products only. Individual Magnifiers, MRDS, and Aftermarket Accessories are not eligible for a refund.
All refund claims are subject to EOTech final review and approval. Refund processing may take up to 8-12 weeks. Status updates are available through our Refund Center by phone at (888)952-9092 or by email at refundsupport@eotechrefunds.com.
Jefe's AR
04-07-2016, 17:37
Shipped the unit on March 19th.
Cool. I sent mine in on the 23rd. So logic would follow that I might see mine by the end of the week or early next. One can hope. :)
I also sent mine signature required so I was able to confirm delivery.
XXFattyHunterXX
04-07-2016, 18:43
If newracer sent it in the 19th and just got an email saying 3-4 weeks, that means 3-4 weeks from the date of email received. Looking to be 4 weeks it seems like, got an email on the 16th of March saying i'll get my check in 3-4 weeks, hoping tomorrow.
Reference to Eotech not holding zero
https://www.youtube.com/watch?v=edBLM8V_dH8
WTF? He talk so fast I can't understand him.
Just got my refund check for took about 8 weeks called last week said it would be sent fri got it on mon.
mackbamf
04-20-2016, 12:18
Got my check yesterday, about an 8 week turnaround from when I shipped it back.
Snowman78
04-20-2016, 13:17
Sent mine in on 02-24-16 and got my Refund Yesterday 04-19-2016. Ordered Amipoint PRO today.
Also received my refund yesterday.
Had previously thought that I would replace it with a Trijicon MRO but.........
I shot a range rental Sig P320c last week and now it might be going toward a new pistol purchase. [AR15]
Rooskibar03
04-21-2016, 10:14
My refund was approved 2/23 and check arrived yesterday as well. Nice.
Great-Kazoo
04-21-2016, 10:20
Also received my refund yesterday.
Had previously thought that I would replace it with a Trijicon MRO but.........
I shot a range rental Sig P320c last week and now it might be going toward a new pistol purchase. [AR15]
The 230 is an awesome pistol.
The 230 is an awesome pistol.
So is the 320, or so I hear.
newracer
04-21-2016, 18:27
I received my check. We don't check our mail often so I don't know exactly when it arrived but it is dated 4-15-16.
Great-Kazoo
04-21-2016, 20:29
So is the 320, or so I hear.
230 - 320 WTF difference does it matter ? 6 of 1, 2/3rds of another .
I've been dyslexic the last week of so. To the point i started believing in dog.
230 - 320 WTF difference does it matter ? 6 of 1, 2/3rds of another .
I've been dyslexic the last week of so. To the point i started believing in dog.
220 - 221, whatever it takes.
Rooskibar03
04-21-2016, 22:57
220 - 221, whatever it takes.
Theres a a meme for that.
http://i1382.photobucket.com/albums/ah253/Rooskibar03/649459d3745f729ede3ac28a2295fc9c_zpsh8kadun8.jpg
Theres a a meme for that.
http://i1382.photobucket.com/albums/ah253/Rooskibar03/649459d3745f729ede3ac28a2295fc9c_zpsh8kadun8.jpg
There's a meme for everything.
Jefe's AR
04-22-2016, 11:31
I received my check. We don't check our mail often so I don't know exactly when it arrived but it is dated 4-15-16.
Going to check mailbox now. I never did get a email confirming they received my package. And I sent mine just a few days after you.[Rant1]
Jefe's AR
04-27-2016, 09:02
Going to check mailbox now. I never did get a email confirming they received my package. And I sent mine just a few days after you.[Rant1]
Got my email 4/25. Waiting by the mailbox posting in this thread. ;)
Jefe's AR
04-27-2016, 18:17
Mailed my 3 Eotechs in January after getting an RA. Haven't heard a word. UPS charged me $50 to ship the small box- insurance for $1600 hosed me. Tracked the package and they have had it since late January. Guess I didn't need optics or my $1600.
You should shoot them an email or a call.
Jeffrey Lebowski
04-30-2016, 14:46
Going to check mailbox now. I never did get a email confirming they received my package. And I sent mine just a few days after you.[Rant1]
I finally got an email myself, but it was way after they got it, but a couple weeks ago. Yeah, in about 3 more short months, things are going to be pretty good for the dude!!! [Roll1]
RonMexico
05-01-2016, 17:32
I need to send mine in but after hearing about the long wait I keep putting it off. Looks like I'll be sending it in this week
fportmen45
05-01-2016, 21:17
I have a 512 but have not had problems with it? Should I send it in?
Snowman78
05-01-2016, 21:50
I can honestly say I would have kept mine if my Dept would have let me.
I never had a problem with zero..
Sent in a broken-beyond-repair unit in April and got a refund yesterday. No questions asked. Glad I didn't just throw it away.
osok-308
06-07-2016, 11:24
I got my refund in April, I don't know why some of these are so quick and others are thanking much much longer.
KevDen2005
06-08-2016, 10:38
220 - 221, whatever it takes.
I always love when I get a chance to use this
Anyone send one in recently?
ChadAmberg
04-09-2017, 17:18
The settlement page is here. If you like your sight and want to keep it, you can still get some cash back.
http://www.fostersettlement.com/
It looks like those of us that got a check for the returned sight will get an additional $22. I’ll have to sit down and think what I want to buy with all that new settlement money. So, is it safe to assume that some lawyer agreed that an additional $22 was all he could get for each of us previous customers? Is it safe to also assume that the lawyers may have gotten the lion’s share of the real money?
It looks like those of us that got a check for the returned sight will get an additional $22.
It's a voucher for eotech products.
Martinjmpr
04-12-2017, 09:27
It looks like those of us that got a check for the returned sight will get an additional $22. I’ll have to sit down and think what I want to buy with all that new settlement money. So, is it safe to assume that some lawyer agreed that an additional $22 was all he could get for each of us previous customers? Is it safe to also assume that the lawyers may have gotten the lion’s share of the real money?
That's the way it always is with class action suits. That's why IMO most class actions are just a scam to enrich the lawyers and convey no real benefit on the supposed "victims" on whose behalf the lawyers are suing.
I got a postcard last week with info about joining the class-action suit.
Tossed it in the trash.
osok-308
04-12-2017, 12:22
I got a postcard last week with info about joining the class-action suit.
Tossed it in the trash.
I got one of those as well, I think I still have it, but what's the point in joining in if I already got my money back?
Acetylcholine
04-17-2017, 15:11
Never had an issue with any of my EOTechs--I love them but I've registered them within the lawsuit. If I read the fine print correctly, Instead of sending them back for a full refund, I get to keep my optics and get an EOTech credit for each optic registered. I will be happy to purchase another EOTech product in the future as i don't rely on my optics for duty or self defense. Win win situation for my range toys.
68Charger
04-17-2017, 15:28
I got a postcard last week with info about joining the class-action suit.
Tossed it in the trash.
I got one of those as well, I think I still have it, but what's the point in joining in if I already got my money back?
read the fine print, if you got a refund, you can't join the class action lawsuit... or if you take the offer of the vouchers/cash that they're offering- it's in exchange for giving up your right to sue.
Here are the links to the lawsuit:
http://www.eotechlawsuit.com/
http://www.fostersettlement.com/
http://www.fostersettlement.com/home/faqs/#q6
8. WHAT DOES THE SETTLEMENT PROVIDE?
Answer:
If you are a Class Member, you may elect one (and only one) of the following benefits:
If you:
You may be entitled to:
Previously received a refund from EOTech
A $22.50 voucher toward the purchase of a new EOTech product will automatically be sent to you.
Have not previously received a refund from EOTech
and would like to keep your EOTech Holographic Weapon Sight
Elect a cash benefit, which may be as much as much as $50 and as low as $25 depending on how many people submit Valid Claims, or a $100 voucher toward the purchase of a new EOTech product.
Have not previously received a refund from
EOTech and want to return your Holographic Weapon Sight to EOTech
A refund of the purchase price of your Holographic Weapon Sight up to the Manufacturer’s Suggested Retail Price ranging from $299 to $1,179, $15.00 for shipping. and a $22.50 EOTech product voucher.
Forgive the formatting - looks better on the linked page.
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