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View Full Version : UPS manged to screw up BIG TIME


esizer
11-09-2016, 00:48
I am awestruck on how this even happened...

I ordered some ammunition from Freedom Munitions and when I went to check the tracking number...I noticed on my invoice, the unit number for my town home didn't make it into the address.
I thought it was going to be a simple fix to just add one letter to the address but neither UPS nor Freedom was able to get it updated when I noticed it. They said I would have to wait until a delivery attempt was made in order to get it fixed. No big deal, I guess...if that's what had to be done.

I checked the tracking again yesterday (11/7) and it said that the address was incomplete, needed the unit number, etc. but showed that the address had been reconciled later in the day and would be delivered the next day.
I checked the tracking again this morning (11/8) and sure enough it said it was out for delivery. I was working from home today so it all worked out anyways. 4:40 rolled around and I still hadn't seen UPS so I checked the tracking number again and it said it had been delivered at around 1:45 and was left on the porch. I searched around and saw nothing. I called the UPS support number with my tracking number and asked what the deal was.

In their reconciliation of the address... they managed to change the address, the unit number, AND the name on the delivery.
They attempted to retrieve that package but they can't find it.
I am just flabbergasted that they dropped the ball that much and made THAT many changes in an attempt to reconcile just a unit number.

I'm not so much upset that my package is missing...just the fact that UPS may have just handed off a couple hundred cartridges to someone that shouldn't have them.
WETWRKS
11-09-2016, 01:01
If they changed the name, address, and unit number they should at least know where they left it and should be easier for them to retrieve.
esizer
11-09-2016, 01:06
If they changed the name, address, and unit number they should at least know where they left it and should be easier for them to retrieve.

That's what I thought too but they sent a driver back over and the residents of the address it was delivered to say there was no package.
I'm guessing they liked the idea of a free package.
WETWRKS
11-09-2016, 01:10
Well since UPS changed the address and chose to drop it on someone else's door they have just accepted responsibility for the loss.
sportbikeco
11-09-2016, 07:12
Who signed for it?
Martinjmpr
11-09-2016, 09:18
Who signed for it?

I've never signed for ammo. Always just find the box sitting on the ground in front of the door.
MrPrena
11-09-2016, 09:43
UPS recently messed up my shipping. I emailed the customer service and told them that delivery guy messed up on an important package. The local hub called me right back and will notify the driver and got me an survey on email. that was it.
CS1983
11-09-2016, 09:47
They trying to out USPS the USPS?
izzy
11-09-2016, 10:25
I feel your pain!
Graves
11-09-2016, 10:55
You'll remember to provide a complete address on future orders, yes?
CS1983
11-09-2016, 10:58
You'll remember to provide a complete address on future orders, yes?

This is better when read in a German accent.
Graves
11-09-2016, 11:12
You got the jest lol
DenverGP
11-09-2016, 11:15
UPS was just trying to protect you and your guns from Freedom ammo...
cfortune
11-09-2016, 11:18
I know hindsight is 20/20 but as soon as I see something I don't like on my tracking, I request a hold at a store so I can go pick it up.
Dave_L
11-09-2016, 11:35
UPS was just trying to protect you and your guns from Freedom ammo...

This. I was going to say I hope they pay you for the loss and you can order a different brand of ammo.
spqrzilla
11-09-2016, 14:59
Typical of my experience with UPS.
Double00
11-09-2016, 21:20
Since the pkg.was address corrected it should have gotten a sig. If the driver didn't get a sig. he is in big trouble. Might even have to pay for iit.
Monky
11-09-2016, 23:08
Since the pkg.was address corrected it should have gotten a sig. If the driver didn't get a sig. he is in big trouble. Might even have to pay for iit.

Negative. You're so wrong.

Sig required is from the shipper, built into the tracking number. Address means shit


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brutal
11-10-2016, 02:26
Negative. You're so wrong.

Sig required is from the shipper, built into the tracking number. Address means shit


Sent from my iPhone using Tapatalk

I think what he's saying is that since there was an address correction made, that triggers a sig required.

But I'm no UPS driver so what do I know?


FWIW, the only time I've had an issue with UPS that I recall was with a holiday driver delivering someone else's package to my door when I was expecting an ORM shipment.

As I was home and heard the bell, and quickly saw the issue, I ran his ass down at the address on the box he left and recovered my damn ammo. Idiot delivered that box to the other address. I guess his load sheet was wrong or he was driving the route back asswards and he wasn't bothering to actually look at the delivery addresses.
Double00
11-10-2016, 21:32
Well as I am a ups driver I do know. We are required to get a a sig. For address corrected pkgs.
sroz
11-10-2016, 23:14
Well as I am a ups driver I do know. We are required to get a a sig. For address corrected pkgs.

Lol. That is pretty damn definitive.