Anyone on Xfinity Mobile?

[SouthPaw]

Has anyone used their service? I have a co-worker that recently switched, cut his bill in half and has zero complaints. Pros vs cons?

[O2HeN2]

If you're looking to cut costs, look at Google Fi as well (if you have a Fi compatible phone (https://fi.google.com/compatibility)). I went from a ~$55 AT&T bill to less than $30.

O2

Ps. And if you go Fi, contact me and I'll give you a referral that'll save you $20.

[fitz19d]

I think Google Fi is only worth it on the pay for what you use stuff if you actually use very little data. Which is entirely possible if you are almost always on home or public wifi. But I am very happy so far w/ xfinity unlimited plan on 2 phones for us.

[battlemidget]

I'm on xfinity on my iphone and zero complaints. Service is verizon, and I didn't know this but on verizon - verizon calls the audio quality is excellent, to the extent that when someone calls you, you know right away if they're on verizon because the audio is so much better.

[blacklabel]

I'm on it as well and outside of their customer service and tech support, it's great. Don't make changes to your account and you'll be fine. I was their first port out and port back in. That was a freaking mess. We also did their first account split so my ex could take her number to another account. That was also a mess.

[Mazin]

Yea CS blows but service is good. Just be ready for a pia if you sell your android phone, it took me 2 months for them to get it right.

[SouthPaw]

Yes, looking to cut costs. I heard the CS is bad but everything else is good. We are paying close to $180 a month for two phones with unlimited plans from Verizon. We both own our phones (iPhones) so that shouldn’t be an issue. If we can do it for ~$100, I think it would be stupid not to make the switch.

[Delfuego]

I pay $28 per month +/- for Google Fi for the last 4 years.
Service area is getting better, and I use very little mobile data.
If you in a rural area, it might not be the best alternative.
Do the math...

[Jer]

Timely thread for us. I was interested in Xfinity Mobile a couple of years ago until I found out it was iPhone only. Pass.

We currently use VZW and the other day ordered two of the Samsung Galaxy S10e phones and plan to use the 3GB shared plan for only $30/mo. Some months we may go over but even at a $12 penalty for that next GB we're still less than half of what we paid with VZW for the same data. We currently have a couple of Pixel 3 phones that we'll sell once we get these new phones set up and the lines ported over. We finally found her a white one in-store and were able to order me a black one to be drop shipped they other day. These have been a popular phone with the $250 off and the fact that they're probably 98% of the phone of the much more expensive S10 that is the flagship version.

I know the downside is that we may not take priority over VZW customers during times of congestion but I can tell you that, having been a VZW customer for about a decade or so now, during times of congestion I can't get a message or call to go through anyway. I've noticed this at Tour de Fat and similar events where a large amount of people are crammed into a smallish area not provisioned for that many devices. I usually put my phone in my pocket for the entirety of the event anyway so no real loss there. I also try to avoid mass groupings of people more and more in my old age anyway so for me the upside is $50ish per month savings over what will likely be about the same level of service anyway.

Couple this with the recent promo I got for our home internet and we're going to be saving $75ish per month on our mobile and internet. Our internet went from 175/5Mbps to 500/15Mbps as well as going down about $25 per month so we're getting a better level of service for less money. Tough to beat that. I hate Comcast/Xfinity passionately but until we get our city broadband up and running it's the only show in town. Once that hits, I don't much care what "promotions" we're offered we're done w/Comcast. We'll re-evaluate mobile at that time since you have to have them for internet or pay a $20 penalty to use their mobile service and at that point it's probably better to go with someone else.

Although I can't report first-hand at this point our experience with Xfinity mobile I'm sure I've got a pretty good idea on what to expect moving forward based on posts here and all over the world wide web.

[SouthPaw]

Timely thread for us. I was interested in Xfinity Mobile a couple of years ago until I found out it was iPhone only. Pass.

We currently use VZW and the other day ordered two of the Samsung Galaxy S10e phones and plan to use the 3GB shared plan for only $30/mo. Some months we may go over but even at a $12 penalty for that next GB we're still less than half of what we paid with VZW for the same data. We currently have a couple of Pixel 3 phones that we'll sell once we get these new phones set up and the lines ported over. We finally found her a white one in-store and were able to order me a black one to be drop shipped they other day. These have been a popular phone with the $250 off and the fact that they're probably 98% of the phone of the much more expensive S10 that is the flagship version.

I know the downside is that we may not take priority over VZW customers during times of congestion but I can tell you that, having been a VZW customer for about a decade or so now, during times of congestion I can't get a message or call to go through anyway. I've noticed this at Tour de Fat and similar events where a large amount of people are crammed into a smallish area not provisioned for that many devices. I usually put my phone in my pocket for the entirety of the event anyway so no real loss there. I also try to avoid mass groupings of people more and more in my old age anyway so for me the upside is $50ish per month savings over what will likely be about the same level of service anyway.

Couple this with the recent promo I got for our home internet and we're going to be saving $75ish per month on our mobile and internet. Our internet went from 175/5Mbps to 500/15Mbps as well as going down about $25 per month so we're getting a better level of service for less money. Tough to beat that. I hate Comcast/Xfinity passionately but until we get our city broadband up and running it's the only show in town. Once that hits, I don't much care what "promotions" we're offered we're done w/Comcast. We'll re-evaluate mobile at that time since you have to have them for internet or pay a $20 penalty to use their mobile service and at that point it's probably better to go with someone else.

Although I can't report first-hand at this point our experience with Xfinity mobile I'm sure I've got a pretty good idea on what to expect moving forward based on posts here and all over the world wide web.

Does VZW stand for Verizon Wireless? I have had great experience with comcast but I keep hearing their CS is terrible. I only had one bad experience but I eventually asked to speak to someone in the states which solved it.

[Jer]

Does VZW stand for Verizon Wireless? I have had great experience with comcast but I keep hearing their CS is terrible. I only had one bad experience but I eventually asked to speak to someone in the states which solved it.

Yeah, that's the common acronym/abbreviation for Verizon Wireless. They have enough products across the country that you'll often see the mobile specific service referred to as VZW.

I've heard that CS w/Xfinity Mobile can suck but, realistically speaking, what CS is good in 2019 especially when it comes to things like ISPs and mobile phone service? We went through a phase starting several years ago where we were playing mobile phone providers against each other and made thousands via their various promotions that were out of control for a while. In most every situation I needed to contact customer service for Sprint, T-Mobile, AT&T and Verizon. All of them were terrible.

As with most things these days, usually your best bet is to avoid having to contact CS at all costs. That seems to be the best CS experience available since it's become a lost art form.

[20X11]

Have had Xfinity Mobile for over 2 1/2 years... Samsung Galaxy 8 Android purchased through them 2 1/2 years ago NO ISSUES EVER. Now that the phones are paid off, wife and mine combined bill is $18/month

[WillysWagon]

Xfinity Mobile will be changing their pricing plans to be by the Gig only in Feb.
I've been under their "100mb Data" free plan, before you pay by the Gig, since we only use Wifi.
I have 2 phones on their plan and was paying about $6 per month for both phones.
Their new plan will bounce me up to $24 for both, I believe.
No problems with calls for either of us.

[Jer]

I read where some people who were on their older plans were being forced to the newer style plans as they phase out the low data plans. Bummer for those paying next to nothing for so long.

[WillysWagon]

I read where some people who were on their older plans were being forced to the newer style plans as they phase out the low data plans. Bummer for those paying next to nothing for so long.

Yep, that's me.
We'll see how much the new plan will cost next month.

[DFBrews]

I use tons of data because I don?t have WiFi at work
I?m currently at 126 gb since August first
I am on sprint which as a whole has crap service especially rurally but even at my house Havana and mlk it is less than 2mb/s. I have a tower across the street from work so great speeds available

117 dollars a month for unlimited no throttling data

[Gman]

That's why I dumped my Sprint "Unlimited" plan. The limitation was their network. It was all you could drink through a coffee stir stick. I also got caught by their WiMax fail so they were way behind even T-Mobile in this market.

I got better service with more useful bandwidth on Verizon's 3GB plan for less money.

If you can find a deal that will let you ride Verizon's network, you should be OK.

[buffalobo]

As long as you live metro area.

Sent from my SM-G925V using Tapatalk

[Fentonite]

I had hope when I saw this thread. I’ve had Sprint for a long time with no issues. I recently started working in rural Kansas 1/3 of my life, and Sprint coverage sucks there. To the point that I’ve had to buy an overpriced burner phone to get calls (100% absolutely have to be available by phone). Checked Comcast coverage, doesn’t look much better. Guess I’ll be swapping to notoriously overpriced AT&T soon.

[buffalobo]

Check Viaero. They have been growing NW KS, W, SW NE, NE CO pretty aggressively last several years.

We don't like them as a corp, but may have best shot at decent coverage.

[Fentonite]

Check Vaero. They have been growing NW KS, W, SW NE, NE CO pretty aggressively last several years.

We don't like them as a corp, but may have best shot at decent coverage.

I’ve heard good things about them in Kansas, but don’t know how well they cover Denver. Will look into them again - thanks!

[00tec]

Check Vaero. They have been growing NW KS, W, SW NE, NE CO pretty aggressively last several years.

We don't like them as a corp, but may have best shot at decent coverage.

How is the coverage out near my place? We were on verizon previously, and had OK service, but the bill was almost $225 for 2 phones that I owned (no phone payment). Now on Sprint, and I have zero service here (have to toggle airplane mode to send SMS). Bill is better, but the service most anywhere is absolutely horrid. Constantly on roam. They refuse to send me an extender to plug into my home internet too. They say I dont qualify because I am "in a 4g service area".

I saw them putting in some fiber this summer to service their point to point home internet, but dont know if they put in cell with it.

[buffalobo]

Verizon and Viaero about the same in your area.

[Gman]

I had hope when I saw this thread. I?ve had Sprint for a long time with no issues. I recently started working in rural Kansas 1/3 of my life, and Sprint coverage sucks there. To the point that I?ve had to buy an overpriced burner phone to get calls (100% absolutely have to be available by phone). Checked Comcast coverage, doesn?t look much better. Guess I?ll be swapping to notoriously overpriced AT&T soon.
Pretty crazy since Sprint's HQ is in Overland Park, Kansas.

[Fentonite]

Pretty crazy since Sprint's HQ is in Overland Park, Kansas.

But over 400 miles apart, on opposite sides of the state. HQ is in an urban area, I’m in a very rural area.

[Irving]

Pretty crazy since Sprint's HQ is in Overland Park, Kansas.

I've been there and you only get two or three bars. Back in the days of bars anyway.

[scratchy]

I have Xfinity Mobile and have had 0 issues. The mobile bill for 2 phones and the gig of data we typically use with taxes and a phone purchase charge (2 x 7.50 for LG K-30) is $33.00 a month. They roamed just fine in Costa Rica a couple weeks ago.

Disclaimer, I work for Comcast and no, we do not get a price break on Xfinity Mobile.

[Jer]

I have Xfinity Mobile and have had 0 issues. The mobile bill for 2 phones and the gig of data we typically use with taxes and a phone purchase charge (2 x 7.50 for LG K-30) is $33.00 a month. They roamed just fine in Costa Rica a couple weeks ago.

Disclaimer, I work for Comcast and no, we do not get a price break on Xfinity Mobile.

Did you have to pay a monthly access fee to have it work outside the US? Nobody at Xfinity could really answer the traveling outside the US question and I mostly wanted to know about Mexico and Canada but we couldn't get any solid answers on the topic.

ETA: Looks like there's a couple of small hoops to jump through before your trip mentioned here (https://www.xfinity.com/mobile/support/article/traveling-internationally). No real mention of how much it actually costs though for calls, texts or data while roaming.

[scratchy]

Not a monthly fee, The roaming rates are posted here: https://www.xfinity.com/mobile/plan/international

The hoops were a call to the customer service number to have roaming turned on.

Here is another useful link: https://www.xfinity.com/hub/mobile/use-phone-international-texting-calling

[Jer]

Not a monthly fee, The roaming rates are posted here: https://www.xfinity.com/mobile/plan/international

The hoops were a call to the customer service number to have roaming turned on.

Here is another useful link: https://www.xfinity.com/hub/mobile/use-phone-international-texting-calling

One of the other "hoops" is that you have paid at least one bill and are current. Probably not an issue for most reading this but just a point of clarification to avoid anyone making the switch as they leave the country for a vacation and expect their phone to just work.

[scratchy]

Good point!

[Jer]

Good point!

I think the overview for international roaming via Xfinity Mobile is to activate service, pay at least one bill and be in good standing, call customer service to add international roaming then refer to the site to see what the costs are. I saw $0.05 per MB which is spendy and would equate to roughly $75ish USD for a 10-day vacation using our normal data amount over that period. Alternatively you may be able to activate via the web page or app account access but that I don't know. The important part is that it works whereas with other providers you sometimes have to buy another rate plan and swap out your SIM card and have a new number and all sorts of junk. Sounds like with Xfinity mobile it's relatively seamless with a slight increase to your monthly bill which is to be expected.

[SouthPaw]

If I get time tomorrow, I’m going to swing by there tomorrow and see what kind of information the store can give me.