Hummer
05-31-2021, 11:00
Six and a half years ago we purchased two 10x42 Razor HD binoculars. We use them every day.
Recently, my wife's binoculars needed some minor repairs. Eight days after I shipped the binoculars they were on the way back to us fixed, cleaned and with new rubber lens covers. The repair tech did a superb job.
We have never had a problem with the Vortex optics themselves, still perfect and in spec. A year ago I needed new objective lens covers for my binoculars and Vortex sent them on request at no charge.
A few years ago our older Eagle Optics binoculars needed attention so I sent them to Eagle. Vortex repaired them at no cost and now that Eagle is out of business, Vortex still honors their warranty.
The Vortex warranty, service, communication and turn around time is truly outstanding. I just want to give a shout out to Vortex.
Over the years I have owned 4 pair of Bausch & Lomb Custom and 3 pair of Bausch & Lomb Elite binoculars. All came with a "lifetime" warranty. While excellent optics at the time all had problems with prisms shifting out of collimation. Ultimately, the parent company, Bushnell, failed to honor the warranties and they all sit broken. A few years ago I bought the new Bushnell Elite 10x42 binoculars for a Costa Rica trip. They had so many design and quality problems that I returned them for a refund. Bushnell's careless and negligent service is the reason why I will never buy another Bushnell product.
Recently, my wife's binoculars needed some minor repairs. Eight days after I shipped the binoculars they were on the way back to us fixed, cleaned and with new rubber lens covers. The repair tech did a superb job.
We have never had a problem with the Vortex optics themselves, still perfect and in spec. A year ago I needed new objective lens covers for my binoculars and Vortex sent them on request at no charge.
A few years ago our older Eagle Optics binoculars needed attention so I sent them to Eagle. Vortex repaired them at no cost and now that Eagle is out of business, Vortex still honors their warranty.
The Vortex warranty, service, communication and turn around time is truly outstanding. I just want to give a shout out to Vortex.
Over the years I have owned 4 pair of Bausch & Lomb Custom and 3 pair of Bausch & Lomb Elite binoculars. All came with a "lifetime" warranty. While excellent optics at the time all had problems with prisms shifting out of collimation. Ultimately, the parent company, Bushnell, failed to honor the warranties and they all sit broken. A few years ago I bought the new Bushnell Elite 10x42 binoculars for a Costa Rica trip. They had so many design and quality problems that I returned them for a refund. Bushnell's careless and negligent service is the reason why I will never buy another Bushnell product.