UPS claim?

[Doc45]

On the 15th I bought some 45acp ammo from KY Imports on Gunbroker. Good price. Since the 16th the UPS website has it listed as "delivery date will be provided as soon as possible". KY has so far responded with "the tracking number was uploaded to GB when we shipped" and that's all, I can't even get them to confirm it really shipped. It's impossible to talk to a human at UPS. Today I filed a claim with UPS and pondering a dispute with my credit card company-if it really did leave KY then it's out of their hands and I feel it wouldn't be fair to them. I informed KY that I won't be providing feedback until I get some kind of resolution from UPS. Grrrrr.

Anyone else ever file a claim with UPS and if so how did it go? I've only ever filed one with the USPS and they paid though not the full value-that was fun to deal with.

[Clint45]

Once I ordered a knife from an eBay seller to be shipped to my PO Box.

Seller shipped via UPS.

UPS driver thought it would be smart to Google my name and drop it off at an address I hadn't lived at for over a year... whereupon the hoodrats immediately swiped it off the porch.

UPS wanted to blame me and accused me of committing "fraud."

Took two weeks to get a refund from the seller, who refused to refund until UPS insurance paid out.

Also, their employees steal. They steal A LOT. Never ship anything of any considerable value via UPS. If they don't steal it, they'll break it, or lose it, or leave it at an incorrect address. "But they're cheaper!"

Anyway, the SELLER needs to be the one to file the claim, since they insured it. KY Imports has been around a very long time. Give it till the end of the week.

[ray1970]

Fun related fact I just recently learned.

In general, both FedEx and UPS don?t drug test their employees. They do with the CDL drivers for their big trucks but not the delivery drivers.

Could be unrelated to the original post but who knows.

[Great-Kazoo]

if and when you reach someone. They're going to say the same thing usps has on their website.

ALERT: SEVERE WEATHER CONDITIONS ACROSS THE U.S MAY DELAY FINAL DELIVERY OF YOUR MAIL AND PACKAGES.

even though a letter i sent with expected delivery of 1/19 has been sitting in (well somewhere) who knows where since it arrived... thursday the 18th. They used this excuse with me, this morning.

[colorider]

Looks like the seller printed a shipping label and ups doesn’t have possession of the package yet. The label hasn’t been scanned by ups.

[Doc45]

Looks like the seller printed a shipping label and ups doesn’t have possession of the package yet. The label hasn’t been scanned by ups.

How are you able to look up my package? I talked to a very nice lady at KY Imports this morning. She was able to see the last scan was on the 17th and then nothing. She said they have a rep at UPS to reach out to and will do whatever they can to help me out. Fingers crossed.

[Clint45]

How are you able to look up my package? I talked to a very nice lady at KY Imports this morning. She was able to see the last scan was on the 17th and then nothing. She said they have a rep at UPS to reach out to and will do whatever they can to help me out. Fingers crossed.

If you have a tracking number, Google UPS tracking and enter it there, then sign up for status updates.

Shipping & receiving at many warehouses is a mess. Often, I've ordered something, the label isn't printed for several days, then it ships a day or two later, then slowly moves through the system. International orders going through Customs can take well over a month.

[colorider]

How are you able to look up my package? I talked to a very nice lady at KY Imports this morning. She was able to see the last scan was on the 17th and then nothing. She said they have a rep at UPS to reach out to and will do whatever they can to help me out. Fingers crossed.

I can’t. Usually "delivery date will be provided as soon as possible" means ups hasn’t had the package in their hands and has not been scanned yet. Go to the tracking page and go to detailed tracking. See what it says.

[Hummer]

UPS drivers will sometimes photograph the package where it is dropped off at the delivery location. If taken, the photos are on the tracking page. I found this when I was ready to make a claim last week on some Vortex Razor binocs that were supposedly delivered. I had been waiting for the delivery because it had to be signed for. When email and text notices came that it had been delivered, the package was not to be found here or at any of my 3 close neighbor houses. Cams didn't show any come near my house. When I found the photo on the UPS tracking page I knew exactly where it was, at the side door of my cousin's house three doors away. Strange place for a delivery but at least I found it. The contract drivers cut corners when the regular UPS drivers know where to bring the package.

I'm not worried about their leaving packages that needs to be signed for because my location is very safe, and it can mess with my schedule. But I think that photos should be required for every delivery. So far it's just an option for drivers, but think of how much grief it could save everyone.

[ray1970]

Tracking in general can be irrelevant at times.

I had a tracking number for a recent order that started out with a number and was awaiting pickup from the shipper. Then it showed picked up and an estimated delivery date. The next day the tracking number just showed that the shipment had been cancelled. This was the status for the duration of the shipments progress. Two weeks later I got my package but if I entered the tracking number on the package it still said the shipment has been cancelled.

[Doc45]

Appreciate the replies, again the woman at KY has pushed it up the ladder so I’ll be cautiously optimistic I’ll receive either the ammo or a refund. After the 17th there’s no additional info.

[hollohas]

Don't count on UPS ever paying out on a claim. My company files UPS claims all the time for stuff they destroy or lose. Usually, we'll get a form letter response many months later saying something along the lines of "after our investigation we determined that the damage was a result of poor packaging" or "our records indicate it was delivered".

Their drivers will forge the "signed-by" name too. We have many instances where the signed by name attached to the tracking is someone that wasn't even at work the day of delivery. They get to know the names of their regular stops and simply put a name down regardless of who actually signs for stuff (or even if no one signs).

Hell, just had one yesterday that says "delivered to front desk"... except the delivery address is an active construction site... literally no desk to be found anywhere.

They won't pay for shit.

[colorider]

If you want a real experience in shipping failure, ship or receive something from T-Force Freight. Their level of stupidity is mind blowing!!!!

[Clint45]

I'm a member of a knife collectors forum. Some of the knives on the exchange are listed for thousands of dollars.

One of their few rules is all items need to be sent via USPS Priority Mail with insurance or via FedEx.

You'll actually be banned and blacklisted for shipping via UPS if a package is lost, because they lose so many packages then refuse to pay claims. They hire pretty much anyone as a driver too. Very high turnover rate and horrible reputation. Years ago I ordered some books and was notified UPS found my package, torn open and empty, inside their distribution center... they paid for that because it was obviously employee theft. UPS also recently unionized under the Teamsters because morale and pay was so low.

The only reason they stay in business is by offering deep discounts to businesses who ship via UPS exclusively.

[ray1970]

UPS also recently unionized under the Teamsters because morale and pay was so low.


I know a couple of people who drive for UPS. If they are underpaid their lifestyle doesn?t show it. I suppose they could just be buried in debt but they have nicer vehicles and houses than I do and I don?t think I?m underpaid.

[theGinsue]

My UPS experiences over the last 10 or so years is apparently a new requirement for their drivers. Clearly, before they pull the package from the truck they are required to stomp on the package multiple times. While this has had their intended effect with some of the products, most were well packaged and the contents were undamaged - but clearly not for lack of effort.

[Doc45]

This just keeps getting better. UPS sent me a message saying they're denying/closing the claim because I didn't provide enough information. I gave them a thorough description, the Gunbroker item number, transaction number, purchase date, price and when it shipped. I tried responding to the claim through the website and I was unable to locate a way to provide more info let alone ask what more they wanted.

I called KY and the nice woman asked me to send that to her, she will reach out to UPS on Monday through the rep they deal with and is assuring me it'll get taken care of one way or another.

Here's the tracking history:
https://i.postimg.cc/L87fhxW3/IMG_1709.png (https://postimg.cc/ZW80Mx4W)

[Doc45]

The good folks are KY Imports are awesome. They worked with their rep at UPS on the claim, the replacement shipment arrived today. I couldn't have asked for a better outcome and highly recommend dealing with them.