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belltec19
04-27-2010, 21:50
I know they have gotten some mixed reviews but figured I stop in anyway. I went in looking to handle some different AR's and to check out prices. The staff was very helpful and showed me anything I wanted to look at. They also offered various info on the different models of AR's. I hung out for about 30-45 min. then left. There was no pressure and the whole experience was pretty good. I did return a week later and asked more questions and recieved the same polite help. Ultimatley I decided to by the DPMS flattop. I love it. Thanks 5280Armory

ronaldrwl
04-27-2010, 21:52
I buy stuff there. They are helpful and always packed.

twitchyfinger
04-27-2010, 22:45
Here is the other thread on 5280 Armory in case you didn't catch it. Haven't dealt with them personally due to their limited hours. Have talk with them via the phone and have always been helpful.

http://www.co-ar15.com/forums/showthread.php?t=3495

Colorado Luckydog
04-03-2011, 13:50
I'm not so sure about that place. The girls that work there could not be any nicer. The guys that work there are boderline rude and not that smart. Sometimes on the phone they are nice and sometimes they are rude as hell. I went down there to pick up a pistol grip for a Mossberg 500. The guy on the phone was very nice and told me what they had. When I got there the guy that was helping me said they didn't have what I was looking for. I looked around the store for a while and found it on my own. Then when I went to pay, they add 3% for credit crds. That's BS in my book. I wish Green Mountain Guns was open on Sundays. From now on I'm going to wait until my schedule allows me to swing into Green Mountain but I'm going to check to see if Green Mountain adds 3% for credit cards. If they do, I won't shop there either but I don't think they do.

trlcavscout
04-03-2011, 13:58
I have only been their one time and have no reason to go back. They were pretty rude that day. Made jensens look pretty good [ROFL1]

SideShow Bob
04-03-2011, 14:14
I think most all of the gun shops / dealers charge the 3% sir charge for CCs.

2008f450
04-03-2011, 14:17
I have only been their one time and have no reason to go back. They were pretty rude that day. Made jensens look pretty good [ROFL1]


Wow they must be really bad[ROFL1]

CMP_5.56
04-03-2011, 14:46
Goes to show how experiences will vary. I have had nothing but good experiences with 5280. Matt and Gina have always done right by me. I am on a first name basis with most of their employees. I have gone in there way more times to look and shoot the shit than I have to actually buy. Never been treated badly over it. They are busy most of the time but if they have the time they will talk to you for hours. And they agree with supportig local business. When Matt couldn't price match for me on my xdm, he threw in an extra magazine to make up the difference. Personally I do 90% of my business there,the other 10% goes to Bowers.

Colorado Luckydog
04-03-2011, 15:17
CMP 5.56, from what you're saying, it's almost tempting to go back. But I refuse to shop somewhere that is going to charge 3% because I use a credit card. That's just pure BS!

bellavite1
04-03-2011, 16:11
I'm not so sure about that place. The girls that work there could not be any nicer. The guys that work there are boderline rude and not that smart. Sometimes on the phone they are nice and sometimes they are rude as hell. I went down there to pick up a pistol grip for a Mossberg 500. The guy on the phone was very nice and told me what they had. When I got there the guy that was helping me said they didn't have what I was looking for. I looked around the store for a while and found it on my own. Then when I went to pay, they add 3% for credit crds. That's BS in my book. I wish Green Mountain Guns was open on Sundays. From now on I'm going to wait until my schedule allows me to swing into Green Mountain but I'm going to check to see if Green Mountain adds 3% for credit cards. If they do, I won't shop there either but I don't think they do.

+1
And no, unless you are buying on Gunbroker hardly anybody charges for c/c use.
I purchased a Barrett 99 and a Socom II there and yes, tax + c/c fee do add up.
I went looking into buying a Barrett 82 (another $8000.00 gun) and, since I already bought over $6000.00 in guns,I asked them for a break.
They offered to take like $150.00 off!
They lost my business.
End of story.

Storm
04-03-2011, 16:13
I'm going to chime in here on the 3% surcharge. I don't like it, but with the advent of the internet it's difficult to keep a decent profit margin in the firearms business. Every time, a customer charges something on a credit card the vendor is charged that 3%. Now they could factor that into the cost of doing business and increase their prices across the board, or they can give you a discount if you pay cash/check.

Now, I don't want to have to pay for someone else using a credit card when I buy something, if I'm paying cash. If you choose to use the convenience of a CC, then you should pay for that.

WRT local gun dealers in general, I've seen a few go out of business in the past few years and it's nice to have someplace within driving distance to shop, fondle, window shop. In addition, WRT 5280 in particular, there's not a lot of gunstores (to my knowledge) that not only have such a large inventory on hand, but are also a Class 3 with SBR's and Suppressors. The only other class 3 stocking dealer I've been to is Jensens. And while 5280's prices aren't rock bottom, I'm willing to pay a small premium to have a place within driving distance that I can pick up accessories, ammo, a gun, or some odd part I need. There is some value in being able to hold the gun you're interested in your hand and see if it suits you.

Regards,
Storm

Great-Kazoo
04-03-2011, 16:19
I'm going to chime in here on the 3% surcharge. I don't like it, but with the advent of the internet it's difficult to keep a decent profit margin in the firearms business. Every time, a customer charges something on a credit card the vendor is charged that 3%. Now they could factor that into the cost of doing business and increase their prices across the board, or they can give you a discount if you pay cash/check.

Now, I don't want to have to pay for someone else using a credit card when I buy something, if I'm paying cash. If you choose to use the convenience of a CC, then you should pay for that.

WRT local gun dealers in general, I've seen a few go out of business in the past few years and it's nice to have someplace within driving distance to shop, fondle, window shop. In addition, WRT 5280 in particular, there's not a lot of gunstores (to my knowledge) that not only have such a large inventory on hand, but are also a Class 3 with SBR's and Suppressors. The only other class 3 stocking dealer I've been to is Jensens. And while 5280's prices aren't rock bottom, I'm willing to pay a small premium to have a place within driving distance that I can pick up accessories, ammo, a gun, or some odd part I need. There is some value in being able to hold the gun you're interested in your hand and see if it suits you.

Regards,
Storm

try machine gun tours off 6th in lakewood or beararms in windsor.

clublights
04-03-2011, 17:00
in Colorado it is illegal to have a CC surcharge.


maybe let them know that. you can give a discount for using cash but not a surcharge for using a CC .

I know that seems silly but that is how the law is written.

clublights
04-03-2011, 17:10
COLORADO POSSESSES A "NO SURCHARGE RULE" FOR CONSUMER PURCHASES
"[N]o seller...may impose a surcharge on a holder who elects to use a credit or charge card in lieu of payment by cash check or similar means..."
Statute: Colo. Rev. Stat. Ann. § 5-2-212(1) (West)

Discounts for Cash Payments are allowed in Colorado

"Discounts offered to induce payment by cash, check or other means not involving credit card are not finance charges if offered to all prospective buyers and disclosed clearly and conspicuously in accordance with regulations."

Statute: Colo. Rev. Stat. Ann. § 5-2-212(2) (West)

Statute: (See Colo. Rev. Stat. Ann. §§ 5-1-301(16), (16.5), (24), (43) (West)).1

alan0269
04-03-2011, 19:18
in Colorado it is illegal to have a CC surcharge.


maybe let them know that. you can give a discount for using cash but not a surcharge for using a CC .

I know that seems silly but that is how the law is written.

If I recall correctly, there are signs posted throughout the store along the lines of:

All prices reflect a 3% cash discount. Anyone not paying by cash will pay the standard price.

That would legally fall into what you are saying.

As far a Green Mountain goes, the only time they charge 3% more for CC use is on consignment firearms.

Personally, I don't mind the "cash discount" as (as previously posted) you are not paying a 3% CC transaction fee that is already added into the sales price. I will almost always try to make sure I have enough cash to cover what I want to buy when I visit a local gun shop, as I know they have fees they have to pay for accepting credit cards and it is hard enough these days to make a decent profit as a small business without adding that cost of doing business.

CMP_5.56
04-03-2011, 20:56
CMP 5.56, from what you're saying, it's almost tempting to go back. But I refuse to shop somewhere that is going to charge 3% because I use a credit card. That's just pure BS!

The gun business is like most these days, low mark up to stay competitive. Credit card companies charge between 3.5% and 5% for companies to process their cards. To a small business owner that is a lot. And the other places that say they don't charge that extra 3%, they just tack it on the end of the price. I'm sorry some people have had negative experiences with them, but personally they have treated me well.

In this economy I don't begrudge a small business owner the right to feed their family.

CMP_5.56
04-03-2011, 21:08
+1
And no, unless you are buying on Gunbroker hardly anybody charges for c/c use.
I purchased a Barrett 99 and a Socom II there and yes, tax + c/c fee do add up.
I went looking into buying a Barrett 82 (another $8000.00 gun) and, since I already bought over $6000.00 in guns,I asked them for a break.
They offered to take like $150.00 off!
They lost my business.
End of story.

If I had the money for an $8000 dollar gun I guess a break wouldn't mean a whole lot to me. Aside from that in this markets competitive pricing nobody makes insane profit on firrarms, so giving half their profit away probably doesn't seem too tempting. I wouldn't do it if I owned a business.

bellavite1
04-03-2011, 21:32
If I had the money for an $8000 dollar gun I guess a break wouldn't mean a whole lot to me. Aside from that in this markets competitive pricing nobody makes insane profit on firrarms, so giving half their profit away probably doesn't seem too tempting. I wouldn't do it if I owned a business.
Nobody asked for a 50% discount.
It is called customer appreciation.
I ended up buying the same gun on Gunbroker, for almost $800 cheaper, no c/c fee.
I guess if somebody is so hot for a gun that they cannot wait for a few days for it to be shipped, they will pay for the convenience.
Me, I learned my lesson.

CMP_5.56
04-03-2011, 21:42
Nobody asked for a 50% discount.
It is called customer appreciation.
I ended up buying the same gun on Gunbroker, for almost $800 cheaper, no c/c fee.
I guess if somebody is so hot for a gun that they cannot wait for a few days for it to be shipped, they will pay for the convenience.
Me, I learned my lesson.

I didn't say you asked for a 50% discount, I said he probably would not like taking 50% less profit. The firearm is $8000 to you the end user, that is not what the shop owner makes on your purchase. Probably more like $500 in this competitive market.

Colorado Luckydog
04-04-2011, 09:00
To top it off, I looked at my reciept this morning and it is stamped in bright red "NO RETURNS". I think that is BS also.

CMP_5.56
04-04-2011, 09:41
To top it off, I looked at my reciept this morning and it is stamped in bright red "NO RETURNS". I think that is BS also.
Now you're reaching. [Roll1]

I mean as soon as you leave a shop with a firearm you could go shoot some crazy ass hot loaded reloads and damage it. Why should they take returns?

I'm out of this thread, I have voiced my opinion, and I will continue to do business with Matt and Gina and be damn glad I do. [Tooth]

Hayes
04-04-2011, 09:46
I went in there once, great service. They were busy and the sales guy was moving between me and another customer. I was window shopping (even if I wasn't) so I didn't mind. Friendly, and no BS answers to questions I had. The only thing that bums me out is that they are closed Monday and Tuesday. Seems like everything is closed on Mondays now.

Oh well, they've earned a chance at my business for my next firearm.

TFOGGER
04-04-2011, 09:54
To top it off, I looked at my reciept this morning and it is stamped in bright red "NO RETURNS". I think that is BS also.

Most retailers, from the corner gun shop to Walmart, will refuse returns on firearms (or will only do exchanges following an inspection). I believe federal law prohibits the return of ammunition.

Dealer margins on firearms (not accessories) are extremely small, compared to most other retail industries. Firearms also engender an inordinately large amount of complex paperwork and record keeping, as well as larger than average insurance requirements. Returns cost a fortune in time and record keeping, so it makes sense that many gun sellers are not wiling to do returns for refunds. Many will, however credit you for trades towards a different gun.


I work in another industry in which the retail margins have been decimated by internet vendors with zero overhead selling at markups that would be utterly unsustainable if they had to operate as a real "brick and mortar" business. We have elected to keep an open return policy, as this keeps the customer returning in the future, but I can definitely see why someone in the firearms business might elect not to accept returns.

Colorado Luckydog
04-04-2011, 10:50
No one will let you return firearms. They won't let you return anything. Stocks, holsters, anything. Just saying...

Colorado Luckydog
04-04-2011, 10:54
I don't have a vendetta with these guys, I'm just posting my experience. The guys on here that say they are great have a much larger history than I do with them and everyone should take that into account. Mine has just not been very good and I won't shop where they charge you for credit card purchases or won't accept a return.

My opinion is worth about what you paid for it and should be taken as such.[Beer]

Storm
04-04-2011, 15:50
...
The only thing that bums me out is that they are closed Monday and Tuesday. Seems like everything is closed on Mondays now.
...


While on occasion it's inconvenient that they are not open Monday and Tuesday. I actually like that they are open on Sunday and keep full hours on Saturday (til 5PM).

clos
04-04-2011, 16:14
I don't have a vendetta with these guys, I'm just posting my experience. The guys on here that say they are great have a much larger history than I do with them and everyone should take that into account. Mine has just not been very good and I won't shop where they charge you for credit card purchases or won't accept a return.

My opinion is worth about what you paid for it and should be taken as such.[Beer]


won't step foot in there. have 2 buddies that have bad dealing with them. Customer service goes a long way and now with the NET it goes ever farther then people think.

chunga
04-05-2011, 10:10
I frequented 5280 Armory for a couple years and spent several thousand dollars there. I got to know Matt and Gina pretty well.
A couple years ago I was in there and bought a few needed items and spent about $800 that day. While looking around I started looking at shotgun stocks. One of their salespeople came up and started talking to me and raving about how good a certain stock was and how popular it was.

Well--I got the stock--came home and put it on my shotty. The stock was a POS that made it tough to reach the safety and the slide release button and quality was iffy.
I took it off the gun and called for Matt. Matt was busy and the person who answered said no returns--period. I only bought it 2 hours before at the advice of the salesperson.

I called Matt a couple days later. Matt said no returns--period. Doesn't matter how much I spent there--that's his policy.
He also said the stock I bought was junk and he would not have advised that. I said his salesman did but Matt said it didn't matter. I asked him why he was selling a product he thought was junk and he had no real answer for that.

He ended the conversation with no returns is his policy and if I don't like it I don't need to buy from his place--I haven't been back since.
It's a shame--they have some good stuff there but Matt's attitude did not sit well with me. I may stop in there again at some point but they lost me as a regular loyal customer.

BTW--the stock was an ATI overfolder with pistol grip. I ended up calling ATI to complain about this stock and the guy there I talked to was very aware that this stock was not good for the functions of a Mossberg shotgun but they sell it for the Mossberg. I'm a little leary of buying any ATI stuff now too.

sneakerd
04-05-2011, 17:13
That's a crappy deal. If you bought it on the salesperson's recommendation and then got home and it didn't work well, they should accept the return.

Daniel_187
04-06-2011, 09:06
I went there 2 times when they were first opened up. First time trucked all the way down there and they were closed because of some show that was going on. Next time(called first), I wanted some 7.62x54r and they had a few spam cans and I asked if it was brass or copper washed, and I got a blank stare for a little bit then the guy said am pretty sure its brass(copper wash and other steal don't work well in my Mosin) Then I asked if we are both unsure can we crack one open and take a peek and he got really mad and said if i want it buy it. They have good stuff but If I wanted someone to take my money and treat me like an asshole I would go to the DMV

Brass
04-06-2011, 11:39
I bought a brand new S&W Performance Center revolver from 5280 Armory about a month and a half ago. A couple of weeks later, while it was still UNFIRED, I took off the sideplate to put in a spring kit and saw rust. Not only on the surfaces, but inside the threads. Probably left-over coolant from the machining at S&W - not the store's fault, just a manufacturing problem - it happens...

I did not want to go through the hassle and delays of dealing with S&W and shipping, so I called the store and very politely asked them to exchange the still-unfired revolver for another one just like it.

His one word answer: "Nope", and then a long silence. Nothing else.

Again, I very politely made sure he understood that I don't think it is the store's fault, and I'm not asking for a refund, just a convenient exchange option since they are a S&W dealer and I think they should stand behind their product and go through the process of exchanging a defective gun as part of the "customer service" that sets a brick-and-mortar store apart from the internet dealers.

Again, one word answer: a sharp "Nope" and a long, long silence.

I don't know if he was the owner, or an employee. This is the guy who answers their phone by saying "I can help you!"

Anyway, Smith and Wesson emailed me a shipping label, so I'm sure they'll take care of the customer even though 5280 Armory won't. I'm not mad at them, just don't see the point of buying from a local store that offers ZERO customer service - instead, I'll just buy from online dealers at a lower price and no sales tax.

ronaldrwl
04-06-2011, 12:59
I bought a brand new S&W Performance Center revolver from 5280 Armory about a month and a half ago. A couple of weeks later, while it was still UNFIRED, I took off the sideplate to put in a spring kit and saw rust. Not only on the surfaces, but inside the threads. Probably left-over coolant from the machining at S&W - not the store's fault, just a manufacturing problem - it happens...

I did not want to go through the hassle and delays of dealing with S&W and shipping, so I called the store and very politely asked them to exchange the still-unfired revolver for another one just like it.

His one word answer: "Nope", and then a long silence. Nothing else.

Again, I very politely made sure he understood that I don't think it is the store's fault, and I'm not asking for a refund, just a convenient exchange option since they are a S&W dealer and I think they should stand behind their product and go through the process of exchanging a defective gun as part of the "customer service" that sets a brick-and-mortar store apart from the internet dealers.

Again, one word answer: a sharp "Nope" and a long, long silence.

I don't know if he was the owner, or an employee. This is the guy who answers their phone by saying "I can help you!"

Anyway, Smith and Wesson emailed me a shipping label, so I'm sure they'll take care of the customer even though 5280 Armory won't. I'm not mad at them, just don't see the point of buying from a local store that offers ZERO customer service - instead, I'll just buy from online dealers at a lower price and no sales tax.

I'm pretty sure they can't just swap them. The serial#'s are already registered.
My experiences have been good. I've bought a lot of stuf from them. They have the best gun selection on the wall you can actually hold. The floor guys are helpful and nice. The owner is pissed because he has to deal with the public every fricking day. I know I used to own a store (not guns).

bellavite1
04-06-2011, 13:13
I'm pretty sure they can't just swap them. The serial#'s are already registered.
My experiences have been good. I've bought a lot of stuf from them. They have the best gun selection on the wall you can actually hold. The floor guys are helpful and nice. The owner is pissed because he has to deal with the public every fricking day. I know I used to own a store (not guns).
If he does not like to interact with people he is in the wrong business.
Plenty of employment flipping hamburgers in a McDonalds kitchen
Just you and the stove...

ghettodub
04-06-2011, 13:17
I'm pretty sure they can't just swap them. The serial#'s are already registered.
My experiences have been good. I've bought a lot of stuf from them. They have the best gun selection on the wall you can actually hold. The floor guys are helpful and nice. The owner is pissed because he has to deal with the public every fricking day. I know I used to own a store (not guns).

Maybe they can't just swap them, but you can still say no to a customer without sounding like an ass when you do it. That pisses me off when people act like that, and I won't give any of my money to people like that. In business and at jobs, I've had to say no plenty of times, and there is a right way to do it...

And if you don't like dealing with the public every day, then don't start a business where you deal with the public...

Brass
04-06-2011, 13:21
I'm pretty sure they can't just swap them. The serial#'s are already registered.

While that may be the case in some states or municipalities, there is no firearms registration here. There is no regulatory reason for refusing to exchange a defective brand new unfired gun.

The guy can set his customer service policy any way he wants to. His store - his rules. No sweat - consumers still have plenty of options for their preferred combination of product/price/service. I'm not dropping any more dough with a guy who's customer satisfaction policy can be expressed in one word - "Nope".

sneakerd
04-06-2011, 13:46
He could have at least explained to the customer that it would be easiest for him to simply return the pistol to S&W. No doubt S&W would service and correct the problem on a brand-new gun. The "Nope" is poor CS and a turn-off.

Irving
04-06-2011, 19:25
Every single gun shop I've ever been in, has made a comment to me about certain guns that they've had to take back and send off to the manufacturer.

mrghost
04-06-2011, 20:20
I bought a brand new S&W Performance Center revolver from 5280 Armory about a month and a half ago. A couple of weeks later, while it was still UNFIRED, I took off the sideplate to put in a spring kit and saw rust. Not only on the surfaces, but inside the threads. Probably left-over coolant from the machining at S&W - not the store's fault, just a manufacturing problem - it happens...

I did not want to go through the hassle and delays of dealing with S&W and shipping, so I called the store and very politely asked them to exchange the still-unfired revolver for another one just like it.

His one word answer: "Nope", and then a long silence. Nothing else.

Again, I very politely made sure he understood that I don't think it is the store's fault, and I'm not asking for a refund, just a convenient exchange option since they are a S&W dealer and I think they should stand behind their product and go through the process of exchanging a defective gun as part of the "customer service" that sets a brick-and-mortar store apart from the internet dealers.

Again, one word answer: a sharp "Nope" and a long, long silence.

I don't know if he was the owner, or an employee. This is the guy who answers their phone by saying "I can help you!"

Anyway, Smith and Wesson emailed me a shipping label, so I'm sure they'll take care of the customer even though 5280 Armory won't. I'm not mad at them, just don't see the point of buying from a local store that offers ZERO customer service - instead, I'll just buy from online dealers at a lower price and no sales tax.

I find that kind of one word response from customer service infuriating.

Also, when a brand new firearm requires some kind of in-warranty service, don't most gun dealers at the very least usually offer to handle working with the manufacturer on the customer's behalf?

I discovered some rusty spots on a brand new rifle I had ordered online. It was transferred through a private FFL-holder, so I sent it back directly to the manufacturer... aside from having to wait longer to get to actually fire the weapon, it wasn't too much of a hassle.

BPTactical
04-07-2011, 12:46
Gonna sit back and eat the popcorn and drink a beer on this one....................

bellavite1
04-07-2011, 12:53
[Muaha]
Gonna sit back and eat the popcorn and drink a beer on this one....................

Busta Prima
04-07-2011, 13:02
in Colorado it is illegal to have a CC surcharge.


maybe let them know that. you can give a discount for using cash but not a surcharge for using a CC .

I know that seems silly but that is how the law is written.

The credit card companies themselves have similar rules . . . but try enforcing them.

EVEN THE STATE charges you a couple of points (2.7%?) at the DMV if you elect to pay be credit card!! And that is a surcharge added. They don't offer a discount paying cash (that's the same thing anyway).

In the past I called the CC company to report a business that was doing this (it was a gas station I didn't like, not a gun store) and they told me to call the bank (???). I knew that would go nowhere but I called the bank and they told me they have no such rule at the bank and if it's a credit card company rule I should call the credit card company.

Nice, huh?

StagLefty
04-07-2011, 14:05
Gonna sit back and eat the popcorn and drink a beer on this one....................

We're going to need sandwiches this is taking awhile [ROFL1]

MuzzleFlash
04-08-2011, 01:46
CMP 5.56, from what you're saying, it's almost tempting to go back. But I refuse to shop somewhere that is going to charge 3% because I use a credit card. That's just pure BS!

How about if their prices were slightly higher and they gave you a 3% discount for cash?
I never fault a retailer whose fed up with paying CC charges and fees to these megabanks. I do fault them for shitty customer service. I've never been to 5280 and from reading this thread, I doubt I'll ever go there.

High Altitude
04-08-2011, 08:23
Why buy from a brick and mortar if they aren't going to offer any customer service???

5280 could of explained that an exchange wasn't possible and why, but offered to take the firearm back, do the leg work with S&W and then given the pistol back when it was mailed from S&W. Wouldn't of costed anything but a little bit of time and they would have a customer right now talking about how great 5280 is.

Instead they offer no CS, single word answer and piss off their customer.

Way to go 5280!!!!!

To top it off, you probably paid a higher price for the firearm at 5280 compared to other local shops. From what I have seen, most items there are priced higher. Pay a premium, get less customer service.

I don't know why people bother shopping there.

Colorado Luckydog
04-09-2011, 09:34
After reading other peoples responses, I can see it was not just me. I'm done shopping there for good. I can handle a lot of things but I won't be treated like shit where I spend my money.

battle_sight_zero
04-09-2011, 10:37
I bought a brand new S&W Performance Center revolver from 5280 Armory about a month and a half ago. A couple of weeks later, while it was still UNFIRED, I took off the sideplate to put in a spring kit and saw rust. Not only on the surfaces, but inside the threads. Probably left-over coolant from the machining at S&W - not the store's fault, just a manufacturing problem - it happens...

I did not want to go through the hassle and delays of dealing with S&W and shipping, so I called the store and very politely asked them to exchange the still-unfired revolver for another one just like it.

His one word answer: "Nope", and then a long silence. Nothing else.

Again, I very politely made sure he understood that I don't think it is the store's fault, and I'm not asking for a refund, just a convenient exchange option since they are a S&W dealer and I think they should stand behind their product and go through the process of exchanging a defective gun as part of the "customer service" that sets a brick-and-mortar store apart from the internet dealers.

Again, one word answer: a sharp "Nope" and a long, long silence.

I don't know if he was the owner, or an employee. This is the guy who answers their phone by saying "I can help you!"

Anyway, Smith and Wesson emailed me a shipping label, so I'm sure they'll take care of the customer even though 5280 Armory won't. I'm not mad at them, just don't see the point of buying from a local store that offers ZERO customer service - instead, I'll just buy from online dealers at a lower price and no sales tax.


I buy lots of arms and sometimes I notice things wrong with arms when I get them home. Sadly in 10 or so times this has happened in my life NOT one dealer has allowed me to exchange the weapon. Thankfully these were all new and I was able to send them back to the manufacture. (kind of funny that recently my last three returns have been S&W) My expereinces with 5280 have been positive, and I have bought a good number of arms from them over the years. I also dont see alot of dealers carrying the inventory that 5280 except for Jensens. They are not overly friendly but I have not found a gunshop on the front range yet that is. I have found 5280 to be a bit more friendly than Jensens. I have not been cursed by either store but both can be bit short etc. I have found 5280 staff to assist you alot more quickly than Jensens. Anyways when I look at these range reviews there is always something negative about every dealer. I rather deal with 5280 than Gander or Bass Pro.

mrghost
04-09-2011, 12:43
I dropped into 5280 Armory today and unfortunately was in and out within less than a minute. Let me just say that I got used to buying all kinds of things online a long time ago because I've never liked making a bunch of phone calls and driving all over a bunch of towns and counties keeping my fingers crossed that I'll find what I'm looking for. This time I decided I'll try to go local to get more immediate gratification is terms of inspecting and getting to try the product and at the same time support a local business.

I called 5280 to see if they had what I wanted and what the price was. Phone customer service was good and I went down to the store to purchase the item -- a Magpul AFG2. There were several customers around already but one of the staff asked if I needed assistance pretty quickly. I had forgotten to ask on the phone what the return policy was so I asked then and was advised there are no returns -- not even for a grip accessory. I asked if they happened to have a rifle that had the AFG2 attached so I could get a feel for it, but they didn't, which was OK, but that was it for me and I left.

Now I wouldn't hold this one experience completely against them, but a no return policy for a plastic accessory that I don't even need to fire my gun to test isn't acceptable to me, so I would just be cautious about what I buy and reasonably expect to be returned if necessary, and there's a lot of competition out there that will allow a return.

gnihcraes
04-09-2011, 20:40
MRGHost, I have an AFG you could use to see how you like it. I'm not currently using it on any weapons.

FromMyColdDeadHand
04-09-2011, 22:38
Nice to have a black rifle oriented shop, but Jesus they screw you on ammo prices. I'm not used to buying 308 ammo, and I picked up some 175gr PRVI there in the 200 round pack. New pricepoint to me, odd packaging, I f'd up the math in my headd and paid them twice what online guys sell it for.

If you are going to make people use a snap cap to dry fire guns, I think that is a great idea. But it would be nice to have some kind of system so that you aren't chasing snap caps all over the floor.

Their prices on gear and guns seemed OK, but watch the ammo prices.

Storm
04-10-2011, 19:44
Their prices on gear and guns seemed OK, but watch the ammo prices.

Yea, their ammo prices can be a little high, but I think it depends on what you buy. I've picked up Lake City 5.56, Radway-Green 7.62 NATO, Pistol SD rounds and SSA 6.8SPC from them over the years. The 7.62 seemed like it was a good deal at the time, the 5.56 a little high (but this was during the shortage), the 6.8 was definitely $3-$4 higher than I can get it from the factory.

Timberlineshooter
05-13-2011, 12:07
Only negative impressions !!
They don't sell any gun to legal permanent residents .Any legal resident will have a clean background otherwise will be deported. Those idiots refer to the things happen at the mexican border as a reason to sell only to USC.

If they would listen to the new and would have the intellectual capacity to understand the information those guys will find out that also a lot of buyers in AZ are US citizens who are smuggling into Mexico.


I am a NRA instructor -have no tickets or anything else. I am spend about $5000 on guns every year for myself like rebuilding old rifles or buying new guns.

They were extremely rude and treated me like a illegal or criminal suspect.
Thinking about filing a lawsuit for discrimination against them .However my business went somewhere else.

Secondly they are selling a used Glock for 499.99 which has seen better days.
You will get the same gun new from Davidson's for $520 brand new.

It's seems they need to have higher prices to fund their part-time shop hours and lazy work ethics.

Don't like them at all. Recommend Green Mountain guns or G & G guns.

MrPrena
05-13-2011, 12:39
This is serious....

Even 4473 has a area to fill out for legal resident (i551,permanent resident #).
I've done 4473 to British citizen w/ premanent resident. It was real easy, and they passed the background check like law abiding citizens did.



Only negative impressions !!
They don't sell any gun to legal permanent residents . Any legal resident will have a clean background otherwise will be deported. Those idiots refer to the things happen at the mexican border as a reason to sell only to USC.

If they would listen to the new and would have the intellectual capacity to understand the information those guys will find out that also a lot of buyers in AZ are US citizens who are smuggling into Mexico.


I am a NRA instructor -have no tickets or anything else. I am spend about $5000 on guns every year for myself like rebuilding old rifles or buying new guns.

They were extremely rude and treated me like a illegal or criminal suspect.
Thinking about filing a lawsuit for discrimination against them .However my business went somewhere else.

Secondly they are selling a used Glock for 499.99 which has seen better days.
You will get the same gun new from Davidson's for $520 brand new.

It's seems they need to have higher prices to fund their part-time shop hours and lazy work ethics.

Don't like them at all. Recommend Green Mountain guns or G & G guns.

BPTactical
05-13-2011, 12:59
True statement-no sales to "green card" holders.
They implemented this policy after the Virginia Tech incident.
They do not feel it "is in the best interest of the business" to sell to anyone other than born in the USA.
"We reserve the right to refuse service to anyone for any reason" has been used frequently and it is posted IIRC.

Not sure what the legality issues would be, citizenship is not a "protected class" to the best of my knowledge.

I am neither defending nor endorsing the practice, just relaying my experiences.

bellavite1
05-13-2011, 13:32
I have to say, as a foreign born citizen, that I was quite shocked at how easy it was for me to legally purchase a firearm when I only had a green card...

CMP_5.56
05-13-2011, 14:30
Personally I never understood being a permanent resident. If you love this country enoigh to stay here permanently, why not become a citizen?

bellavite1
05-13-2011, 14:50
U and me both...

CMP_5.56
05-13-2011, 14:55
U and me both...

And I have to say, props to you for getting your citizenship.

Timberlineshooter
05-13-2011, 15:35
Personally I never understood being a permanent resident. If you love this country enoigh to stay here permanently, why not become a citizen?
Simple answer : It takes about 3-5 years to get your citizenship depending on your personal situation.

I still have to wait one year before I can file and believe me I will.

I have to give my orginal citizenship for this .

Colorado is my home and I am proud to live in this country.

This why I was so shocked .I am also a Fire Fighter and try to do my best to serve my community.

Also as I said a permanent resident needs to have a clean record at any time.
Legal issues which are forgiven for US Citizens can lead into immediate deportation for permanenty residents.

CMP_5.56
05-13-2011, 16:05
Simple answer : It takes about 3-5 years to get your citizenship depending on your personal situation.

I still have to wait one year before I can file and believe me I will.

I have to give my orginal citizenship for this .

Colorado is my home and I am proud to live in this country.

This why I was so shocked .I am also a Fire Fighter and try to do my best to serve my community.

Also as I said a permanent resident needs to have a clean record at any time.
Legal issues which are forgiven for US Citizens can lead into immediate deportation for permanenty residents.
I'm glad you feel that way, and I'm proud that you are seeking to become a citizen. I personally know people who will never give up their status elsewhere to become a U.S. citizen. My comment was a general one, I hope I didn't wrongly offend you.

But private business owners still have the right to set their rules and unfortunately this one applies to you. There are other places that will sell to you though.

MrPrena
05-13-2011, 17:09
Yup. It takes yrs after greencard to become a citizen.


Simple answer : It takes about 3-5 years to get your citizenship depending on your personal situation.

I still have to wait one year before I can file and believe me I will.

I have to give my orginal citizenship for this .

Colorado is my home and I am proud to live in this country.

This why I was so shocked .I am also a Fire Fighter and try to do my best to serve my community.

Also as I said a permanent resident needs to have a clean record at any time.
Legal issues which are forgiven for US Citizens can lead into immediate deportation for permanenty residents.

+1
I am a foreign born US citizen as well.
It was easy and simple when I was 18. I think I bought my first firearm before I applied to become a citizen. Gotta be 18 or older to apply to be a citizen, even if my parents are citizen (by naturalization).

Right now, they have a place you can write


I have to say, as a foreign born citizen, that I was quite shocked at how easy it was for me to legally purchase a firearm when I only had a green card...

CMP_5.56
05-13-2011, 19:37
Are you really pushing this discrimination thing? Are you going to sue the shops that only sell to LEO? Because if one shops policy is cause for discrimination I guess they all are. Leave it alone and just go to a shop that will sell to you. This pushing of PC bullshit is what brings this country down. If your feelings are that easily hurt I am truly sorry, but why push a lawsuit on a small business owner?

jerrymrc
05-13-2011, 20:27
I see it from both sides. I have a very good friend that is now a citizen and it took years to become one. I also can understand a business owners right to only sell to a citizen and not a "permanent resident".

The business owner will lose a sale but that is his right as well. If it were me then I would not do business with that retailer.

Being an American I have been refused service in many a country. Does not matter how nice I have been just the fact that I am American has had shopkeepers turn there back and walk away. And I am not talking about a firearm but just a bottle of water.

I could go on but I think ya might get the drift.[Coffee]

sneakerd
05-15-2011, 18:35
I think that what 5280 has going for it is selection. Their prices are retail, maybe a touch higher in my eyes on some things, but not so bad on others. I find their ammo to be overpriced, but this may reflect the cost incurred when they have to replace what they currently have in stock.
There are lots of evil black things to look at- and many evil black accessories. I don't know of another Denver metro store that has the displayed stock that they do. They seem to always have at least 4-5 employees there, I'm always getting asked if I need help.

Timberlineshooter
05-15-2011, 21:15
Are you really pushing this discrimination thing? Are you going to sue the shops that only sell to LEO? Because if one shops policy is cause for discrimination I guess they all are. Leave it alone and just go to a shop that will sell to you. This pushing of PC bullshit is what brings this country down. If your feelings are that easily hurt I am truly sorry, but why push a lawsuit on a small business owner?

Maybe not.I will buy somewhere else. I still consider to report them to BBB.
I understand their decision it's the way they treated me which is pissing me off.
Their rating is A -not A + already.

sneakerd
05-15-2011, 21:24
Hey Timberline, please just take your business elsewhere- or open a shop of your own where you can make up your own rules. Every person and every business has the RIGHT to discriminate. You will be discriminating (i.e. choosing) when you shop somewhere else.

clos
05-15-2011, 21:29
just one more reason on the already long list not to shop 5280 Armory.

CMP_5.56
05-16-2011, 03:00
Yes please, don't shop at 5280, they might hurt your feelings. I say awesome for me, now I can take advantage of their amazing selection even more. They treat me right and I will continue to shop there, and the less people that go in there with an attitude the better.

clos
05-16-2011, 16:15
Yes please, don't shop at 5280, they might hurt your feelings. I say awesome for me, now I can take advantage of their amazing selection even more. They treat me right and I will continue to shop there, and the less people that go in there with an attitude the better.


sound like a paid advertisement to me. what did you get a free gun lock? LOL

sneakerd
05-16-2011, 16:55
I got a Lewinski for mine.

CMP_5.56
05-16-2011, 19:10
sound like a paid advertisement to me. what did you get a free gun lock? LOL
No I just believe in supporting local business, especially ones that treat me right. Bowers and 5280 are the two places I know I can go, get a decent price and treated well. The other places in town I have been to have not treated me well. Plain and simple.

yankeefan98121
05-27-2011, 20:20
No I just believe in supporting local business, especially ones that treat me right. Bowers and 5280 are the two places I know I can go, get a decent price and treated well. The other places in town I have been to have not treated me well. Plain and simple.

Funny, I went into 5280 earlier TODAY and felt like a pos in there. I had called @ 10:30am to ask about a situation where I had just traded for a Noveske ar15 and wanted their assistance in value and possibly trading for something I'm more into. Talked to "Josh" when I called, he said "oh yeah bring it down, let us look at it and we'll take it from there" I finally showed up, around 1:30-2:00 and right away it felt like it's going to be an up hill battle. After waiting/walking around trying to get to talk to someone, it takes 15 mins before I even get to talk to ANYONE about what I had in mind. (it's Memorial Day weekend, but it wasn't standing room only, if you know what I mean) Wouldn't you know it, the guy that I'm finally able to actually talk to says, "we don't do appraisals" (nice) so I proceed with, "well I'm interested in a possible trade then" EVENTUALLY I get my weapon looked at, probably the 3rd or 4th guy that looks at it is the "guy" that needs to look at it. He grabs the weapon looks through it like he should, sit down in front of a computer likes he's going to "look something up on the net" then nothing. After waiting for god knows how long, my 4 year old son looks at me and says, "daddy I have to pee" so I'm out. I tell a guy behind the counter, same guy that I finally get to talk to in the very beginning, I'm done waiting and I would just like to get my weapon and leave. Get outside, then to a gas station (7-11 just south of there on Marshall) and decide to give the benefit of the doubt and call in and see if I can move forward with anything, nope. Didn't happen, TOO BUSY.

Sorry I didn't have 15k I could drop on a Class III weapon or whatever would have gotten your attention 5280 Armory. My business didn't mean 5hit to you, obviously.

thanks for the experience

jerrymrc
05-27-2011, 20:41
I have to say that I do feel bad for you. It has been a few years since I dealt with Matt and Gina. I have never had any dealings with any of there "employees" since the last gun I bought from them was at there house.

It might be time to give them a wake up call to let them know what is going on.

yankeefan98121
05-27-2011, 21:01
I have to say that I do feel bad for you. It has been a few years since I dealt with Matt and Gina. I have never had any dealings with any of there "employees" since the last gun I bought from them was at there house.

It might be time to give them a wake up call to let them know what is going on.

Thanks Mod.

I too, enjoy supporting our local guys, from the eggs/beef/elk/buffalo that we eat, milk that we drink etc etc my wife and I are big supporters of our local economy. We get to where we buy our eggs, local Arvada gentleman, and you see/feel the owner just takes pride in what he does, he is very friendly to our kids, and you see/feel how he genuine he is. Really shows why supporting our local businesses is a great thing.
I don't take any joy in what I said in the above post, but the way I felt was not how anyone should feel in any situation. Yes their inventory is to die for. A bit over priced, but it's ok we don't mind since we're supporting the local business.

BPTactical
05-27-2011, 21:31
[Pop]


This is gonna take a while...............

Colorado Luckydog
06-22-2011, 11:37
No I just believe in supporting local business, especially ones that treat me right. Bowers and 5280 are the two places I know I can go, get a decent price and treated well. The other places in town I have been to have not treated me well. Plain and simple.

Surely, you don't think we are all just making this shit up. Do you think we went in to 5280 hoping to get treated like shit? WTF? With this many guys on this site complaining, it makes it, MORE THAN OBVIOUS, that their customer service is somewhat lacking.

If someone here is good friends with them, they should point out this thread to the owners. If the owner reads it and doesn't give a rats ass, that would explain the customer service you get from some of the employees there. If he does care, he would have the chance to change things.

CMP_5.56
06-22-2011, 13:58
Surely, you don't think we are all just making this shit up. Do you think we went in to 5280 hoping to get treated like shit? WTF? With this many guys on this site complaining, it makes it, MORE THAN OBVIOUS, that their customer service is somewhat lacking.

If someone here is good friends with them, they should point out this thread to the owners. If the owner reads it and doesn't give a rats ass, that would explain the customer service you get from some of the employees there. If he does care, he would have the chance to change things.

No I do not think anyone is making this shit up. I am talking about my personal experiences there, just like you are. The place is packed with customers every day they are open. I know people on here have had a bad experience there. That sucks for them, but me and plenty of others have had positive experiences.

I saw certain people making multiple posts about their "one" bad experience. Which to me seems more like a vendetta than a simple review. So in interest of fairness, I questioned it.

I like to shop there, and obviously so do many other people. At this point I have given my opinion, dealt with you taking it personally, now I'm done with this thread. I will point out this thread to the owners, and see what they say. But in the end, I will shop there because they have never done me wrong.

Colorado Luckydog
06-22-2011, 16:07
I can promise you, I'm not taking it personal. My panties are made of steel and cannot be twisted over something that doesn't amount to a hill of beans.

bellavite1
06-22-2011, 20:08
And, for those who don't like them and are looking for an alternative in the area,
I am happy to announce that I got a card in the mail from none else than Parker Arms, now reopening on June 28th at 3825 Kendall St in Wheatridge.
Don't know them and I am not affiliated, but what the hell they cannot be possibly any worse than 5280 and they are about two blocks from home!
I AM EXCITED!!! [Beer]

Irving
06-22-2011, 20:35
Maybe they'll take the place of Gunsmoke.

Bill
07-02-2011, 00:33
And, for those who don't like them and are looking for an alternative in the area,
I am happy to announce that I got a card in the mail from none else than Parker Arms, now reopening on June 28th at 3825 Kendall St in Wheatridge.
Don't know them and I am not affiliated, but what the hell they cannot be possibly any worse than 5280 and they are about two blocks from home!
I AM EXCITED!!! [Beer]

Parker Arms very thing cost an arm and leg.

Byte Stryke
07-02-2011, 09:23
Don't like them at all. Recommend Green Mountain guns or G & G guns.


What? No endorsement for Prairie arms or Gunsmoke?
Jensens maybe?
[ROFL1]



I have had nothing but good experiences in 5280 Armory.
and yes, we hit that citizenship thing as well. My Wife is a filipina.
I just bought it for her and gave it to her as a gift. You either get around it or you move along and get over it.

not saying Matt is a cheery and obnoxiously friendly Guy, but he always made sure I got what I needed if they had it.
Gina has always been nice, friendly and polite.

stevelkinevil
07-11-2011, 13:12
I quite like 5280, I've had good dealings there and the owners wife has always been real good to my sons. Just like Byte said the owner is not overly friendly but has always been accommodating and got me squared away.

JlazyH
08-21-2011, 09:35
Hey Timberline, please just take your business elsewhere- or open a shop of your own where you can make up your own rules. Every person and every business has the RIGHT to discriminate. You will be discriminating (i.e. choosing) when you shop somewhere else.

+1 [Beer]

soldier-of-the-apocalypse
09-07-2011, 19:03
hours are crazy weird i couldnt even tell you what they are, but the first tim i went in i bought my sr556 because they were the only people in town with one good deal to i think i paid 13something out the door. I've been in probly 10 times and they are always helpfull no matter how busy they will let you fondle anything you want and they know there sh*t. They always have good deals on accesories to i buy something every time im in there. i give them a easy A+

Twinscrewed05gt
09-13-2011, 07:42
I was leery of going there because of all the bad talk I'd heard. But my one and only experience there was pretty good. Neither of the guys that let me look at the pistols I wanted to see were very informative, or salesman like but I could pretty much care less about that. I do my own research, and make my own decisions on everything I buy. I'll always listen to opinions, but they just stood there mostly. Everything else was cool, i'd go back.

cwripinz
09-21-2011, 09:06
I'm not so sure about that place. The girls that work there could not be any nicer. The guys that work there are boderline rude and not that smart. Sometimes on the phone they are nice and sometimes they are rude as hell. I went down there to pick up a pistol grip for a Mossberg 500. The guy on the phone was very nice and told me what they had. When I got there the guy that was helping me said they didn't have what I was looking for. I looked around the store for a while and found it on my own. Then when I went to pay, they add 3% for credit crds. That's BS in my book. I wish Green Mountain Guns was open on Sundays. From now on I'm going to wait until my schedule allows me to swing into Green Mountain but I'm going to check to see if Green Mountain adds 3% for credit cards. If they do, I won't shop there either but I don't think they do.

I read the above and remembered, from reading my own Merchant Agreement, that this is a Very Big No-No!!

VISA and MasterCard's Merchant Agreements are Virtually Identical. I Contacted VISA directly to confirm suspicions. Here is VISA's reply:

"Visa does not allow merchants to charge consumers a fee for using a Visa card because we do not believe that cardholders should be penalized for using their cards. Checkout fees on purchases are harmful to consumers and unfairly shift the cost of electronic payments onto consumers. In fact, ten states ban businesses from the practice to protect consumers, including California, Colorado, Connecticut, Massachusetts, New York and Oklahoma."

Notice that the practice is not only a NO-NO with VISA, but it is BANNED BY THE STATE OF COLORADO.

TFOGGER
09-21-2011, 09:16
Yet nothing in the processing agreement or state law prevents a merchant from offering a discount for cash/check transactions. Semantics are everything. I just accept that processing fees are part of the cost of doing business, so everyone gets a fair price, regardless of how they pay.

[Beer]

cwripinz
09-21-2011, 09:54
Yet nothing in the processing agreement or state law prevents a merchant from offering a discount for cash/check transactions. Semantics are everything. I just accept that processing fees are part of the cost of doing business, so everyone gets a fair price, regardless of how they pay.
[Beer]

Exactly. If you post a price and/or quote a price, you Cannot Increase that price at the time of payment WITH RESPECT TO THE TYPE OF TENDER OFFERED. You can, however, DECREASE the price, in the form of a Discount, for Preferred Tender Modality.

In short: If you post or quote a price for a product/merchandise in a Licensed Retail Establishment, in Colorado, that price is only subject to Increase by the addition of State & Local Sales Taxes... PERIOD.

colorider
09-21-2011, 11:59
They need to change their signs and wordage. I am a retailer and the processing from Visa and MC are very clear. You can offer a cash discount off the marked or posted price,, you can NOT have a price then upcharge for using a credit card.. Their signs say "Prices marked reflect a cash discount, 3% will be added for credit card usage." They really need to change that to be in full compliance with merchant processing laws in Colorado. It needs to read. Prices marked do not reflect a 3% discount if cash sale. Or 3% discount on all cash sales. Maybe I will mention it to her when I am in the store today.
Im sure that will be a popular conversation...[Bang]

hghclsswhitetrsh
09-21-2011, 12:14
As a newbie to the AR-15 world I wasn't incredibly thrilled with the man that assisted me. So hear is my letter to him via co-ar15.com


Dear Guy With Bad Customer Service Skills(working in a customer service position),

I understand policies of 1 gun out at a time, but don't get "huffy" and "puffy" if I want to hold 4 guns 3-4 times a piece. Don't get an attitude when I ask what this particular manufacturer recommends for ammunition(steel vs brass), and what the break in process. I know that I am only going to spend one thousand measly dollars on this gun and accessories.

Thanks and never return to your shop,
Owner of his first of many Ar's and etc.

cwripinz
09-22-2011, 09:59
They need to change their signs and wordage. I am a retailer and the processing from Visa and MC are very clear. You can offer a cash discount off the marked or posted price,, you can NOT have a price then upcharge for using a credit card.. Their signs say "Prices marked reflect a cash discount, 3% will be added for credit card usage." They really need to change that to be in full compliance with merchant processing laws in Colorado. It needs to read. Prices marked do not reflect a 3% discount if cash sale. Or 3% discount on all cash sales. Maybe I will mention it to her when I am in the store today.
Im sure that will be a popular conversation...

You Are Correct, Sir!!

Here is the skinny from VISA along with a Phone Number to call and file a complaint against 5280's practices. When calling the number, press 1 for English and then Press NOTHING until a Human comes on. They will want your VISA Number for processing the complaint as they only take complaints from actual, verified VISA Cardholders.

"Thank you for contacting Visa.

[B]Surcharges are percentage-based additional charges on a transaction. For example, the charge is $100.00 and the merchant applies a surcharge of 2.5%, which equates to $2.50. This is typically submitted as a separate charge (transaction #1 $100.00; transaction#2 $2.50), but some merchants submit as a single charge ($102.50).

Visa does not allow surcharging except in instances of tax payments as provided by registration (official payments program).

A discount for cash is different from a surcharge. The rule states the posted price must be for cards, however, merchants can provide a lower price for cash acceptance. Discounts for cash are allowed by Visa. However, merchants are not permitted to post a price for cash, and then charge a higher price for cards.

Additionally¸ Convenience Fees can be applied in non face-to-face environments where the non face-to-face channel is not the standard channel of business. For instance, if the business is primarily face-to-face and they decide to put in a web access or phone access, then the merchant may charge for the convenience of this channel. If the merchant is primarily a web or phone type merchant, then they cannot charge a convenience fee because they are not providing an additional convenience to the customer. In addition, fees cannot be charged on recurring payments, where the customer is having their card automatically charged month after month.

With regard to the fee, the fee must be flat and reasonable. You cannot charge a percentage for the fee. That would be considered surcharging. For instance, assume the convenience fee for a merchant’s voice response unit is $2.50, regardless if the transaction is $100 or $500; the fee must remain flat at $2.50. In a surcharge environment, which is against Visa rules, merchants charge a percentage rate. If we use 2.50%, then the surcharge amount would be as follows ($100 = $2.50; $500 = $12.50).

Again, the surcharge example above is just for illustration. Applying a surcharge is a violation of Visa rules.

To report any merchant practices that you feel are inappropriate, please call Global Customer Care Services at 1-800-VISA-911 (1-800-847-2911). Please advise them that you were referred to file a complaint. The staff will be able to initiate a complaint form over the phone.

We hope this information proves helpful and thank you for writing.
Visa Webmaster"

So... The 3% Uplift on Posted Prices for Credit Cards Signage in their store VIOLATE THEIR MERCHANT AGREEMENT WITH VISA.

So... Charging a Percentage Instead of a Flat Fee VIOLATES THEIR MERCHANT AGREEMENT WITH VISA.

So... Charging ANYTHING more than the Posted Price (with the exception of Sales Taxes) VIOLATES THEIR MERCHANT AGREEMENT WITH VISA.

That's Three Strikes!
OK, boys... now stop whining and actually DO SOMETHING to slap these miscreants back into line!! [Stick] Take 10 minutes, Pick up the Phone and give VISA a call. File That Complaint!!!

I have nothing personally against 5280 armory. With that said... Wrong is WRONG! They need to fix this situation Right Freakin' NOW. Or VISA will "fix" them. How? VISA can cancell their Merchant Agreement and prevent Credit Card processing in All business Functions... At the Store... At Gunshows... and On the Internet. In this, VISA, MasterCard, Discover and AMEX are in Lock-Step. Just imagine trying to run that biz WITHOUT Credit Card Capability... can you say, "Dead in the water?" I knew you could!

colorider
09-22-2011, 11:34
Yesterday I witnessed 2 customers that said " I have to go to the bank and get the cash,or, i gotta go to an ATM and will be back". This has to happen all the time. Once a customer leaves the store, that customer has the chance to not come back. Get the Money now. Don't give them the chance to leave without buying. That's just not smart business. On the other hand, people pack their store and shell out cash and cards all day long (when they are open) so the are obviously doing something right. I'm a noob and my wallet has puked all over their store. But they still need to change the sign and price tags.

wagzs
09-27-2012, 19:10
Been shopping for an AR-15 for the past couple of weeks and finally got across town today to shop at 5280. The selection there was great and Ron spent all the time I needed to pass several rifles across the counter. Ron also was a big help to my sister who was there looking to purchase her first semi-auto pistol. Gina efficienty handled the paperwork and we were outta there in good time - both satisfied customers!

OneGuy67
10-19-2012, 10:16
I went there yesterday to look and I ended up buying some ammo and other small items. I was surprised to have "No Returns" stamped on my receipt. They going out business?

USMC88-93
10-28-2012, 14:52
Went in there today, they are much bigger in store size since the last time I was in there. Must have something to do with the flat out ridiculous pricing I saw on many items.

colorider
10-31-2012, 14:48
Got a Springfield there last Friday. 3rd gun purchase in less then a year there Had the best price around. In and out in 40 min. Had great service.

sneakerd
11-25-2012, 19:40
I'm no great fan of 5280- but it looks to me like you have a personal issue.

JM Ver. 2.0
11-25-2012, 19:56
I'm no great fan of 5280- but it looks to me like you have a personal issue.

Agreed.

TheBelly
11-25-2012, 20:00
Mod edit

THAT was your first post? Wow...just WOW!

elaborate why you feel the way you do.

birddog
11-26-2012, 08:11
Here is what I would throw in about 5280. They have pretty poor customer service in my experiences. They do however have a great inventory and I have found their prices to be some of the lowest in town.

i think it's a good place to walk in knowing exactly what you want and buy it. If you are researching or shopping then it's probably not your shop. If they could get rid of some of their gun store ninjas and bring in some CS it would probably be a great shop.

sneakerd
11-26-2012, 09:39
Note no response from Kellyjoe. Newbie dropped a bomb on his first post. No reason, no explanation. Looks like another wonderful troll has joined the ranks. Personally, I think new people should make an effort to be productive and informative for their first posts, instead of building their rep on trash talk.

TheVath
12-14-2012, 00:55
Went there this past weekend for the first time ever looking for .223 PMC. They were sold out of the 1000rd boxes so I picked up some 7.62x39 instead. Everyone I spoke to was very nice and polite. Odd hours of operation but I will go back there in the future

sneakerd
01-02-2013, 13:46
Just got back from there, haven't been for many months. Half the store is roped off, blocked off. due to having to store all of the long guns that have sold but not passed bg check I guess. Line outside, think I got the last 10 Pmags they had. 2 ARs on the shelf when I walked in, when I left both were gone. Everybody is looking for the same thing, AR parts/accessories, 223/5.56 ammo.

bennice
01-02-2013, 21:10
Just got back from there, haven't been for many months. Half the store is roped off, blocked off. due to having to store all of the long guns that have sold but not passed bg check I guess. Line outside, think I got the last 10 Pmags they had. 2 ARs on the shelf when I walked in, when I left both were gone. Everybody is looking for the same thing, AR parts/accessories, 223/5.56 ammo.

I was in there earlier today too hoping to pick up the rifle I paid for on 12/23. According to the CBI Facebook page they're working on checks from 12/24, but 5280 is saying they don't have checks from 12/21 yet. My guess is that they just haven't caught up yet.

I hated to have walked out of the shop empty handed today, but aside of some 7.62x39 ammo they didn't have anything I really want. No PMAGs in stock either.

kj4963
01-03-2013, 08:15
Was in there the saturday before christmas, they still had Pmags then so I picked up a couple. At a more than fair price these days. The store was roped off, and they had about 6 AR's left. I will go back since they were still selling the pmags at a resonable price. I also saw they would have some colt's in today. First come first serve,
I was in there earlier today too hoping to pick up the rifle I paid for on 12/23. According to the CBI Facebook page they're working on checks from 12/24, but 5280 is saying they don't have checks from 12/21 yet. My guess is that they just haven't caught up yet.

I hated to have walked out of the shop empty handed today, but aside of some 7.62x39 ammo they didn't have anything I really want. No PMAGs in stock either.

Buckaroobonsai
01-03-2013, 19:50
My guess would be to re-price EVERYTHING before it all sells out at it's current sticker price. If you get my drift...


Half the store is roped off, blocked off. due to having to store all of the long guns that have sold but not passed bg check I guess.

missionxo
01-27-2013, 01:01
I purchased my first AR-15 from 5280 years ago and I have directed many people there to do the same but I must admit the past year or so every time I go in there I tell myself I doubt I will be back but I keep on going back, even today I was in there. I feel like that High School girl with low self-esteem that keeps on getting smacked around by her boyfriend and keeps on coming back for more.[013]

R2Chief2
02-03-2013, 23:42
I went there for the first time last week. Some folks were nice but the owners (I think it's a couple) seemed kinda short.
The woman even told one of the guys to move on to someone else while he was helping someone. Apparently, he was spending too much time with them and she said it loud enough for them to hear her.

Prices were definitely inflated on mags too...although they seem to have the cheapest "inflated" prices on PMags.
They actually had more rifles in stock, but again, I think that's due to some of their prices.

woodwaster
03-13-2013, 09:50
I've been there a couple of times, and have purchased several firearms from them (paid cash). The people that I've dealt with there were friendly and helpful. I haven't been there for a while, but they used to have a pretty good selection, and I like the fact they also stock some NFA items. My only gripe is that they are on the other side of town from me.

Mountain Boy
03-19-2013, 20:31
Bought 2 more rifles from them in January, took 2 buddies in that each have bought rifles since then as well. Everytime they are nice and take the time to make sure your questions are answered. It feels like the "shop down the street". I have never really considered them my go to ammo store even before the panic, but less now by far.

JVC
10-26-2013, 08:19
I have purchased several guns from Matt and Gina's store and have steered friends in their direction. Never had a problem and was always treated with respect. Matt gave me a fair deal on my trade and I will continue to be a customer.

Lurch
02-05-2014, 16:21
Made a purchase from them and Gina went out of her way to get the Efile system up and running so I could file that way. Especially since anyone that has been trying to log on or do anything on the site knows it has it's problems.

jackthewall81
02-05-2014, 21:19
Do they have any SilerncerCo products?

Great-Kazoo
02-05-2014, 22:43
you could have added it here.
https://www.ar-15.co/threads/23062-5280-Armory?highlight=5280armory

belltec19
02-17-2014, 14:55
Yes! What he said.

Lurch
02-17-2014, 16:24
Not sure I was buying something other then a suppressor.

gnihcraes
03-01-2014, 23:12
5280 treated me well today, Gina (i think) helped resolve an issue with my purchase, all is good. Good people.

Samurai
03-01-2014, 23:43
Made a purchase from them and Gina went out of her way to get the Efile system up and running so I could file that way. Especially since anyone that has been trying to log on or do anything on the site knows it has it's problems.

They eFiled a Form for you? I called and they said they refused to do them..

Lurch
03-02-2014, 07:56
They eFiled a Form for you? I called and they said they refused to do them..

Yes they did. Call and talk to Gina my guess the staff is misinformed.

Great-Kazoo
03-02-2014, 08:25
Yes they did. Call and talk to Gina my guess the staff is misinformed.

That's the norm @ 5280.

gnihcraes
03-02-2014, 09:47
I'm not sure about the efile.

John123
10-05-2014, 22:51
I went in last week looking to purchase a 1911. I wanted a nice engraved piece, a gunbroker ad got me to go in. I get a guy to help me right away, I tell him I am looking for a Colt 1911 glahn. He proceeds to tell me I need to purchase it through gunbroker. I was kind of like wtf. Then I spied another engraved 1911 in the display case. He tells me its not for sale. I ask why display it if its not for sale. At this point the guy becomes a real douche bag and cops a serious attitude. He tells me he is not going to waste any more time on me he has paying customers to deal with. I have 4000 cash in my pocket to spend. He tells me that the gun is not for sale if it is its going to be 2-3 times the asking price. I say so it is for sale? I thought you said it was not. He then walks away to deal with other customers. I hop on gunbroker and find the same 1911 on line for 3300 dollars. I bought it on the spot through gunbroker. I have spent a lot of money in 5280 over the years, well over 10k, but never again. The good thing was I was able to see the 1911 I bought in their display case, he would not even show it to me. Ill be spending my money anywhere but 5280, you should too.

Great-Kazoo
10-06-2014, 00:55
Nothing new to me.

In before the apologists.

fitz19d
10-06-2014, 07:18
Sounds like as much as you wanted it, probably should not have even catered to them with the GB purchase.

ray1970
10-06-2014, 07:24
Sounds like as much as you wanted it, probably should not have even catered to them with the GB purchase.
Pretty sure the one he bought off Gunbroker wasn't from them.

BPTactical
10-06-2014, 15:20
Description of Dbag?

Great-Kazoo
10-06-2014, 15:47
Description of Dbag?

The hose is usually a hint.
https://sp.yimg.com/ib/th?id=HN.607998456945511642&pid=15.1&P=0

275RLTW
10-06-2014, 18:20
The hose is usually a hint.
https://sp.yimg.com/ib/th?id=HN.607998456945511642&pid=15.1&P=0


You opened yourself to that one....

vossman
10-06-2014, 19:18
Nice


The hose is usually a hint.
https://sp.yimg.com/ib/th?id=HN.607998456945511642&pid=15.1&P=0

driver
10-06-2014, 19:56
It appears the nozzle or pipe would be the definer. Calling someone an enema bag just doesn't seem to work.

Irving
10-06-2014, 21:45
Where does the hook go?

Great-Kazoo
10-06-2014, 22:11
Where does the hook go?

Shower head, This is performed in the shower. Something women do, usually in private. Or now a days on line. may i have the last 4 of your credit card please.

Brass
10-09-2014, 10:01
The only surprising part of this story is that it took 10k in purchases to figure out that 5280 is a douche bag store.

Great-Kazoo
10-09-2014, 10:36
The only surprising part of this story is that it took 10k in purchases to figure out that 5280 is a douche bag store.

OW.

Hound
10-09-2014, 23:21
Same type of experience...I avoid them. There are plenty of other gun stores in the area if that is an issue. I don't even look at their stand at gun shows. The wife of the owner is cool enough but the husband is probably who you were dealing with. Not worth my time.

rondog
10-20-2015, 02:24
Well, this thread is discouraging. I've got a hankerin' for a certain Rossi levergun and found out that 5280 has them. I want to check one out in person. I suppose I could go there to look one over, but now I'm hesitant about buying there.

Anybody know of any other shops in the Denver area that has Rossi's in stock? Want an R92 in .45 Colt, 24" octagonal barrel, blued receiver.

Great-Kazoo
10-20-2015, 03:26
Well, this thread is discouraging. I've got a hankerin' for a certain Rossi levergun and found out that 5280 has them. I want to check one out in person. I suppose I could go there to look one over, but now I'm hesitant about buying there.

Anybody know of any other shops in the Denver area that has Rossi's in stock? Want an R92 in .45 Colt, 24" octagonal barrel, blued receiver.

Call elk bomb in Milliken.
I'm no fan of 5280, if they have what you want for a reasonable price. Why not, you never know. Just think you might also run in to the epitome of douches himself . Deadbeat McChainsaw.

driver
10-20-2015, 03:35
You could look at it there and then have Noah order one if you like it. I've been wanting a .357.
https://www.galleryofguns.com/genie/Results.aspx?pg=bids&id=89791037756632V&zipcode=80227&wh=

BPTactical
10-20-2015, 12:27
Calling someone an enema bag just doesn't seem to work.


It's a shitty thing to do.....

Ah Pook
10-20-2015, 14:30
So, who does business with this place?

I try to avoid people with hoses and nozzles sticking out of their head.

USMC88-93
10-20-2015, 15:29
So, who does business with this place?

I try to avoid people with hoses and nozzles sticking out of their head.

Ive probably done about $7500.00 in business with him, biggest chunk was an SR-25EMC. He still wouldn't give me the time of day if I was not buying on any given day in there I would bet.

Ah Pook
10-20-2015, 20:52
Ive probably done about $7500.00 in business with him, biggest chunk was an SR-25EMC. He still wouldn't give me the time of day if I was not buying on any given day in there I would bet.
My first and only visit is in the earlier pages of this thread.

I don't expect to get my ass kissed when I walk into a shop but to be ignored is unacceptable. There are shops in the area and on this board that get it. I will happily spend my money with them.

rondog
10-31-2015, 19:38
I went to 5280 for the first time today and holy shit, now I know where all the guns are! My God, never seen so much inventory!

Yes, they had the object of my lust, but the barrel wasn't clocked correctly, and I can get one from Bud's for $100+ less. Not that I can get one anytime soon anyway.

But damn, what an impressive place. Loved the brightly lit and well arranged cases, with unscratched glass tops. Hate places with display cases that are dark, cluttered and scratched all to shit. And they were quite friendly, I think everyone in there spoke to me.

ray1970
10-31-2015, 20:10
I've bought a few things from them over the years. The service wasn't the greatest and maybe I didn't get the best deal but it's hard to beat their selection on hand.

Ah Pook
10-31-2015, 21:31
I went to 5280 for the first time today and holy shit, now I know where all the guns are! My God, never seen so much inventory!

Yes, they had the object of my lust, but the barrel wasn't clocked correctly, and I can get one from Bud's for $100+ less. Not that I can get one anytime soon anyway.

But damn, what an impressive place. Loved the brightly lit and well arranged cases, with unscratched glass tops. Hate places with display cases that are dark, cluttered and scratched all to shit. And they were quite friendly, I think everyone in there spoke to me.
I'd pay a little more to buy local. Being able to fondle and caress adds to the experience. But that is not a privilege I will eat shit for.

Take a trip to Ark Tactical. First time was a few weeks ago and was very impressed.

rondog
10-31-2015, 23:48
I'd pay a little more to buy local. Being able to fondle and caress adds to the experience. But that is not a privilege I will eat shit for.

Take a trip to Ark Tactical. First time was a few weeks ago and was very impressed.

Huh, they have one on their website, a lot cheaper too. Not Bud's cheap, but cheap enough to consider. I'll have to waddle by there.