View Full Version : A fun time with DISH network......
jerrymrc
11-10-2010, 18:47
After all these years (about 10) of being with DISH network I am switching. What a royal pain. "Well I can save you money right now" all the hoops but here is the best part.
I have one receiver downstairs that came when I signed up. About 5 years ago I bought a small (301) receiver and dish from Craigslist. This is what I used in the camper.
When the lady on the other end said I had to send everything back (on my dime) she mentioned the TWO receivers. I explained that I had purchased that myself 5 years ago but I would be happy to send there smart card back.
She asked if I had the receipt since according to there records it was "leased" equipment and that if I did not send it back that they would charge my credit card $$$ for the return of the "leased" equipment.
I did ask her to show where they had shipped it to me because as I said I bought it myself. Long story short I gave in and asked if there was anything else from my house that I had bought that they wanted.
This has been the most trying thing in my life just to save a little money.
What a nightmare. I would ask you to think long and hard about doing business with this company.
ChunkyMonkey
11-10-2010, 18:59
Sorry to hear that Jerry. Unfortunately, CS for any kind of media/communication companies have tanked in the past decade.
Jerry, be sure to put insurance on those shipments, have heard stories of the boxes being claimed empty and you getting billed anyway. If you have it insured they will not try to screw with FedEx, not worth the effort...
Just deny the charges with your credit card company.
tell them to go ahead and try to charge it, then they can fight with the card company.
If you are going with directv, let me know I will give you my account number. you will get $10 off a month for 10 months. I will too[Beer]
rockhound
11-10-2010, 19:19
dish sucks,
they screwed up our automatic payments about 6 years ago. they just stopped debiting our account. they admitted their mistake and then wanted to place us on a restricted service for six months cause our account was overdue.
they screwed up and wanted to place us on probation, i told them that was unacceptable, the customer service rep said there was nothing she could do cause the computer controlled who was on probation or not.
i told them there was something they could still do, come get your shit.
love my direct tv
funkfool
11-10-2010, 19:22
Include a little 'something' extra in the box... a dead rat perhaps?
+1 for DirecTV
Scanker19
11-10-2010, 19:26
The wife too had an issue with Dish Network. She signed up they said she had 72 hours to opt out, she did. They pretty much told her to piss off, you now have a contract. She called the BBB, two days later I had no contract and I had an apology.
kidicarus13
11-10-2010, 19:35
I had DISH installed recently after researching them, Comcast, and Direct TV. Went with DISH because they provided more for less. I've heard nothing good about Comcast CS. I've heard horror stories about all three of them so...
I used to install Dish and Directv and I can say I love my Directv! Just don't let Qwest f it up if you decide to bundle.
jerrymrc
11-10-2010, 20:04
Just deny the charges with your credit card company.
tell them to go ahead and try to charge it, then they can fight with the card company.
If you are going with directv, let me know I will give you my account number. you will get $10 off a month for 10 months. I will too[Beer]
I have already had my issues there as well. I (as other keep receiving these ads in the mail) call to see about the "bundles". as I am also trying to make my phone bill go down as well.
I am told that I have to sign up for direct TV, pay my money just to find out what the estimated "bundle" price will be. So I go and sign up for all this to be transferred to the "bundle" dept. Once there I am told that since I am already a qwest customer that they can't help me and I need to call them.
So Monday I call qwest............... I am first told that the rate from Direct IS the bundle rate and no further discounts will apply. I am also told that the rates that I have in front of me do not exist. I am also told that there is no way possible to reduce my phone/internet bill.
May be possible for 6months but then my rates would be much higher than they are now. I have what I call a basic phone that has a bunch of stuff I never use and 1.5Mbs service. It costs right at $100 per month.
I ask about Internet only with Voip and am told that my bill will be higher. The kicker is that trying to find the regular rates for some things on the qwest website is almost impossible. All they want to show is the teaser rates.
And backing up a min the Direct bunch did quote an estimated "bundle" rate of $54 for phone and internet before they found out I was already a customer of quest.
I am not done with this yet but as I said this has been the most time consuming endeavor I have had in a while. I guess they bank on us old guys just rolling over and playing dead.
I need to be like the younger generation in that I do not give a shit about my phone# and email address changing every year. Then I could save some $$$ by switching every 12-24 months
I need to be like the younger generation in that I do not give a shit about my phone# and email address changing every year. Then I could save some $$$ by switching every 12-24 months
Google Mail and Google Voice are your friends. These never change no matter who your service providers are. Best of all both are free. You should look into it.
funkfool
11-10-2010, 20:33
Google Mail and Google Voice are your friends. These never change no matter who your service providers are. Best of all both are free. You should look into it.
This is gospel.
Have personal email accts with your service provider for family, etc... but forward EVERYTHING to your gmail acct...
gets it off your hard drive and gives you greater flexibility... then if you change - just update the few you give your 'real' email to...
I use magic jack for my home phone.
I am gone a lot so a cell is my main source, but to keep the minutes lower and to make the longer calls then the magic jack is perfect.
I just paid for 5 years...yes years of service and it was $70.
I was inspired, just got off the phone with comcast (do this every 6-7 months) and reduced my bill by $25 per month with threat to leave. I wish they did not make me waste the hour but it had to be done.
ronaldrwl
11-10-2010, 21:54
My son just went through this BS with Comcast. It took an hour on the phone to get something close to the price their website shows. "They never heard of that promotion" - transfer - transfer - bla bla. What a joke. It's Hulu for me or even better, no TV! I'd rather chat with all of you or watch my fish swim or fix something on the house. Hmm, what's the DirectTV number?
I'd cancel our Comcast cable if the fiance would let me. The only problem with that is how I have to do a hard reset of all my Comcast internet components several times a day! On a scale of 1-100, my internet connection reliability is about 25.
I'd cancel our Comcast cable if the fiance would let me. The only problem with that is how I have to do a hard reset of all my Comcast internet components several times a day! On a scale of 1-100, my internet connection reliability is about 25.
We canceled are Comcast cable and have to say it was one of the better decisions I made this year, still have their internet service which is pretty solid for me until I start torrent downloading, then all hell breaks loose with my routers.
Mine does it when I'm NOT doing that. It's weird.
ghettodub
11-11-2010, 08:48
No surprise about the problems with DISH, I worked there for nearly ten years, so I know all of the joys of dealing with their customer service...
Byte Stryke
11-11-2010, 09:46
When Quest tore out our cable, I took the opportunity to replace out crap cabling with something better than "Whatever the builder got a deal on."
Low line noise, no disconnects, Speeds as advertised. Other than the occasional outage(which happens regardless of where you go) I have to say that our comcast is fairly solid and tight.
:D
jerrymrc
11-11-2010, 10:53
After many phone calls much has been resolved even though your going to love some of this.
The direct TV deal that was supposed to be saving me money by hooking up with qwest does not exist because I am already a qwest customer.
The qwest rep saying that there is no way I can save on my bill was wrong. I have found where I can and will but this has been a interesting time.
The case on the "leased" receiver. Yes they see where I turned it off two years ago and if the unit is yours you can do that but not with a leased receiver and no there is no record after where it shows that they sent me one after I turned it off. So if the unit belonged to them how was I able to turn it off...... The ghost of the computer is alive and there is no way to fix it (kinda).
They have NO PROBLEM with you buying old receivers and turning them on and off .
So how to fix this. They are going to send a box on there dime for me to return the "leased" receiver to them so I can shut off the service this winter.
In the spring I will go and buy another $20 301 receiver and have it activated. I will keep all the paperwork so that this one does not become "leased" I think that the case of me not shutting off my 301 last winter triggered something to say "MINE" in there system.
I am going to laugh if in a month a box comes back and they tell me that the receiver I sent is not theirs.
hollohas
11-11-2010, 11:13
I was inspired, just got off the phone with comcast (do this every 6-7 months) and reduced my bill by $25 per month with threat to leave. I wish they did not make me waste the hour but it had to be done.
I threaten to leave Comcast every 12 months and they always give me the best new customer price again for another 12 months. Works every time.
ronaldrwl
11-11-2010, 14:37
Hmm, I don't trust their scheme Jerry. Some how I see a large past due bill arriving in the mail [Help]
I threaten to leave Comcast every 12 months and they always give me the best new customer price again for another 12 months. Works every time.
Guess I need to make a call this weekend
ShooterJM
11-11-2010, 15:37
I've had a terrible experieance with direct tv. Service is good, but every other month they have serious mistakes on my bill. To the tune of overcharging me by $100-200. Takes about another full month to get it fixed.
As soon as my contract is up I'm looking for another option.
ChadAmberg
11-11-2010, 16:16
We're about a week away from canceling satellite tv service. I just received a ROKU box last night that does all the streaming TV off the internet. Including an Firearms channel which looks interesting.
With Netflix, and Hulu Plus (coming in a few weeks) subscriptions, it's 19 bucks a month, can't beat that.
Rgr all the sentiments. With Hulu, netflix, et al online, there is no need to even have cable. TV is not worth it anymore with 20 minutes of show and 40 minutes of commercials.
ghettodub
11-12-2010, 10:18
Yeah, if i didn't get DIRECTV for free, I wouldn't pay for service with how much is available online
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