Might be done ordering stuff from Palmetto State Armory

I've placed 8 orders with them over the past 6 months which included 6 LPKs, some stripped lowers, 2 complete uppers, several stock kits, and a bunch of misc parts and have not had a single problem. In the event that one of the backordered items I ordered was not ever going to come in, they sent me a better version in its place. Maybe I've just been lucky. I like their prices and their quality is acceptable for most of my needs.

Yes, you always have to wait 2-3 weeks for their processing and shipping... Everybody knows that. If that is not acceptable for your situation, then shop elsewhere.

saw this on their FB page today.... LOL

http://i96.photobucket.com/albums/l1...90/null-20.png

I've bought 6LBK's and 3 LPK's over the last 11 months, a few from my LGS but most ordered directly.

Only two of these came complete.

Most were missing 1 or two items: bolt & washer for grip, detenet, detent spring, roll pin for bolt catch, little things. But as we all know, those 'little things' keep an AR from operating.

Granted, PSA always sent replacement parts after I notified them, but that has taken up to 2 months to get, on top of just the hassle of getting in touch with them.

All of the stripped lower receivers I have bought have bee wonderful.

Just spoke to PSA for the third time now after receiving my $206 BASIC LPK (should have been an LPK-Geissele Trigger).

1/9 - Package Received

1/10 - Called PSA to inform them of missing geissele trigger. They said they were still in stock (employee put her hands on one) and would ship out that day.

1/14 - Called PSA to double check it was sent, they said they were out of stock and never shipped one, but that it would be shipping later that week (as they were expecting a new shipment that week.

1/24 - Called PSA, spoke with a guy who said they have them in-stock right now and counted the number that they had in-stock, then sorted through the orders that had them to find mine and said it will be shipping later today and I'll receive UPS shipping confirmation with tracking number. If not, I'm calling back on Monday. Still holding my breath until I receive that tracking number.

1/29 - Called PSA, spoke with the girl I spoke with on 1/10. She immediately told me they were out of stock and I was still waiting. I then asked why they had told me on two separate occasions why they were in-stock and would be shipping that day. The looked into it further and claims that they shipped it out on Friday 1/25 via USPS and therefore there is no tracking number. She said it will take 5 days to get to me. If I do not receive it by Saturday, 2/2 I will be calling Visa and having them reverse the charges.

2/2 - They told me the trigger would be delivered today, at the absolute latest, via USPS. Imagine how surprised I was when it didn't show up (not at all surprised). Will be calling on Monday demanding a full refund and if they refuse to give it to me, I'm calling my bank to report the fraudulent activity and their bait-and-switch tactics.

At this point, I am EXTREMELY disappointed in PSA's customer service. I understand the current state of the industry, but it has taken them 3 weeks to get me a straight answer on what the situation is. Then, they claim that they ship it out via a method that conveniently provides no tracking number for the customer. What pisses me off the most, is that this entire time, my order "Status" has showed "complete" on their website. Even AFTER I said that it was not complete and I was missing parts, they never changed it, which they should have. For all I know, they never shipped anything last Friday and are just waiting until I give up on my parts, and at the moment, I honestly believe they are unscrupulous enough to do that. Especially since they can now claim that they sent me the part through USPS and if I didn't receive it, its not their fault and I need to take it up with the USPS for replacement.

Bumping this up, has anyone ever received items from PSA shipped via USPS? Or did they tell me it was shipped via USPS so there was no way they could track it and then claim its not their fault if it doesn't arrive?

(See above post for the latest developments in my current situation)

Friends dont let friends shop at PSA.

Quote:

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Originally Posted by BuffCyclist

Bumping this up, has anyone ever received items from PSA shipped via USPS? Or did they tell me it was shipped via USPS so there was no way they could track it and then claim its not their fault if it doesn't arrive?

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Short answer, yes. See post below.

Quote:

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Originally Posted by BuffCyclist

At this point, I am EXTREMELY disappointed in PSA's customer service. I understand the current state of the industry, but it has taken them 3 weeks to get me a straight answer on what the situation is.

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They were like this before all the madness so I cannot imagine now. I ordered two things from them before the panic and they still got it wrong. I ended up with a free LPK but it took damn near a month and half to get everything right. It was shipped USPS. I will NEVER order anything from them again. I sent them a nasty email about how they treat customers and did not get a peep back. Will gladly pay more from someone who provides tracking numbers, accurate orders, and has great customer service.

Quote:

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Originally Posted by SouthPaw

Short answer, yes. See post below.



They were like this before all the madness so I cannot imagine now. I ordered two things from them before the panic and they still got it wrong. I ended up with a free LPK but it took damn near a month and half to get everything right. It was shipped USPS. I will NEVER order anything from them again. I sent them a nasty email about how they treat customers and did not get a peep back. Will gladly pay more from someone who provides tracking numbers, accurate orders, and has great customer service.

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Thanks for the in-depth reply. I am at my wits end and as much as I'd love to cancel the order, I know they'd say something to the effect of "Okay, well ship us back the parts you've received and once we receive them, we'll process the refund. But it could take 10-15 days after we receive the parts to process." And if I did that, I'd be out all of my parts AND my money.

Frankly, I am VERY tempted to call my bank and see how I go about reversing the charges for fraudulent "bait and switch" charges, which is exactly what they did because they claimed the entire time my order was "complete". That is my only hope for getting my money back.

I posted on the ARFCOM "The Official - Where is my Order" Thread that PSA is actually responding with status updates, but I don't expect to hear anything concrete from them. Only time will tell.

I've ordered some stripped lowers, no problems, 3 LPK's W/O FC group, no problems, and just ordered a lower build kit, and we'll see. In all cases it took a long time to ship, but no worse than what they said it would up front. So we'll see I guess.

Ordered and received lower build kit and upper in a timely fashion