Yikes. No bueno. Glad you got your money back and apparently didn't get hurt from squibbs!
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Yikes. No bueno. Glad you got your money back and apparently didn't get hurt from squibbs!
Update:
08/29 - With the UPS label they emailed me, I shipped the ammo back.
09/11 - One of the customer service reps gave me a call, we talked for awhile about it and they offered either a refund, credit, or an exchange. I requested an exchange, and since they were OOS on the remans, they just replaced it with New manuf. Very decent of them.
09/15 - The replacement order shipped
09/20 - received the order.
I won't be able to get out to the range probably until this weekend, but will go through a box. Overall, I'm very satisfied with the CS experience. I only ever dealt with one employee who handled my entire support case, and he never doubted my word or gave me any hassle. At the same time, I was only ever exceedingly polite to him and didn't demand anything- I just told him what was going on and asked him if I had options.