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If it's one of those single-coil springs, get a professional. I'd recommend Overhead Door in the springs.
Old style dual-return springs one down each side you can easily and safely replace on your own, though, just pick up a replacement at Lowes or hardware store.
Got a service scheduled for tomorrow morning. $178 for both torsion springs replaced. I watched a video and it seems very simple to do but finding springs locally in stock was seeming to be a bit of a challenge so I figure for the extra $100 it costs for someone else to do it id rather not mess with it and get the warranty as well.
thanks for your help guys
Yeah a few years ago I thought I could fix one. Spring was under tension and I got up there with a socket driver. Thing broke loose, spun that ratchet out of my hand and the socket hit me square in the sternum. Fell back off the ladder and had a 3/4" round bruise on my chest that hurt like a mofo. Won't mess with those again.