Netflix Hackers

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Originally Posted by Great-Kazoo

... It's really not that hard to figure out what season & episode you're one after 5 minutes in to a show it should click you've already seen it...

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As I get older, I might disagree. I watch episodes from 2 months ago and it is totally new!

[blaster]

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Originally Posted by BladesNBarrels

As I get older, I might disagree. I watch episodes from 2 months ago and it is totally new!

[blaster]

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This.

Quote:

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Originally Posted by BladesNBarrels

As I get older, I might disagree. I watch episodes from 2 months ago and it is totally new!

[blaster]

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Was that way after moving and no tv for a month. Went to netflix , started watching what we thought was an episode we left off on. About 20 min in the spouse and i said. I think we watched this one already, yes

So we went back to our watch list we wrote down, another item that got packed away in the non-critical moving boxes. To verify what and where we were on a few different shows.

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Originally Posted by mattiooo

Well...20 minutes of chat support and all they want me to do is enter my credit card number or they can't help me.

What an awful method of trying to do account verification. During the chat, I had already confirmed the original email, last date and amount of charge, and last watched show. They still won't reset the account without me enter my full credit card number into a "secure form". WHo does that now?

I'm going to have to call them. I told them there was ZERO CHANCE I was entering a credit card number.

They said they would close the account and give a code for a new trial, but then we lose all our history, watch list, etc on 5 profiles.

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If you can, I'd call back and ask for a supervisor. Explain, calmly and politely, that they're not getting a credit card number and that if you have to go through all the pain of establishing a new viewing history, watch list, etc. across 5 profiles that you may as well try Amazon Prime or Hulu. That you'd really rather stay with Netflix than go through all that but their shot at keeping you as a customer is contingent on reactivating your existing account with its existing profiles and history without having to enter a credit card number.

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Originally Posted by Aloha_Shooter

If you can, I'd call back and ask for a supervisor. Explain, calmly and politely, that they're not getting a credit card number and that if you have to go through all the pain of establishing a new viewing history, watch list, etc. across 5 profiles that you may as well try Amazon Prime or Hulu. That you'd really rather stay with Netflix than go through all that but their shot at keeping you as a customer is contingent on reactivating your existing account with its existing profiles and history without having to enter a credit card number.

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Yeah. I'm going to call them tomorrow. There is no way right after I got hacked, I was going to give them that. Even though I initiated the chat from the Netflix page, I have no idea if the hack re-routed any calls to that website, etc.

We've already started a new account (from a different computer) so I'm just going to have them close the old account. If half of everything we watched wasn't on Netflix, I would have already told them to kiss off.

I cancelled NF this month. Went with HULU.