If you wanted, You could send the thread and emails to Toms boss, See if any hiliarity ensues.;)
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If you wanted, You could send the thread and emails to Toms boss, See if any hiliarity ensues.;)
One thing I have learned about dealing with customers over the years is that no matter what you cannot let your ego get in the way especially on the internet where everyone can see. There were so many different ways he could have answered your question but he decided to act like an ass on a public forum. Companies with customer service such as this tends to work itself out in the long run. There are too many gun manufactures with outstanding customer service to deal with companies like Olympic Arms.
Not knowing the color case hardening process intimately but knowing a touch:
Spyder, the process you use is true color case hardening.
The process Oly uses is more of a coloring process than a true hardening process. Most of your reproduction SAA revolvers such as Cimmaron use it.
It is a cheap version of the real deal. Shooters Choice solution will remove it.
Oly cheap, Spyder good.
Oly Marketing Director- classy
Spyder: I read the thread from the start and never did it cross my mind that you were referring to anything but your process. After reading all the comments it makes me wonder why someone has to defend themselves so forcefully? Where are they coming from if they are so sensitive? I am now wondering if they are hiding something.
Makes you wonder as that's certainly one valid conclusion to the forceful responses.Quote:
Originally Posted by SuperiorDG
I hadn't read that thread before, and I'm glad you put it up here, too. That guy went way overboard for no reason.
Oly Arms will not be getting any of my business.
Wow... Lacking in basic reading skills.... Guess they lost several customers. I didn't see any blatant attacks, just someone asking for info and letting people know what he heard through his limited training... geesh, settle down folks.
This is one problem with text based communication ... not everyone has the same level of reading comprehension.
I've seen this type of thing happen time and time again. It goes like this:
- Reader misreads post (sometimes because they are malformed with improperly formatted quotes etc. sometimes its just simple lack of reading comprehension ability on the readers part).
- Reader responds in anger to post.
- OP points out that reader misread post and thus their angry post is off base.
- At this point it goes one of two ways:
- Reader sees their error and backs off and all is well.
- Reader doesn't see their error (or won't admit their error) and then usually goes on the defensive trying to bitch slap their way out of the mess they created.
The second option is what is what happened here. The mistake is compounded by the fact that it'll likely cost them (or their employer) business.
It really makes a company look bad when someone like this rises to be Sales Director.