+1Quote:
Originally Posted by 10mm-man
it wasnt even one douchy message that u could attribute to a bad day.. it was like 5+.
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+1Quote:
Originally Posted by 10mm-man
it wasnt even one douchy message that u could attribute to a bad day.. it was like 5+.
1 plusQuote:
Originally Posted by Jayock
Protecting ones name and product is one thing but the goal of good customer service is even after having to correct some misinformation, is then to win them over as a customer. Hence the term "customer is always right" even if they were wrong it is you bread and butter to have customers of your product.
I for one was definitely not won over with those responses.
Yeah, me too. If he would have added "Oh, and it's break, not brake, dick" that would have been awesome.Quote:
Originally Posted by BUC303
I'll never buy anything from Oly Arms, that's for sure. All the guy had to say was that maybe the process you use makes some parts brittle, but the more advanced process we use is safe for 1911s. That's it.
Thanks for enlightening us all, Tom.
Wait... So does the case hardening hurt or not?! HA!
What I gathered from this...
Case hardening unequivocally hurts:
What is being decided is whether it hurts the slide, or just your reputation [Beer]
I won't be buying from them either, but had never planned to. Seen their prices?
Updated.Quote:
Originally Posted by TheInternet
Its also clear to me that what Oly does probably isn't actually color case hardening but is instead some sort of metal treatment "faux finish" that looks like color case hardening (which isn't a bad thing).Quote:
Originally Posted by Jayock
The other thing that's clear to me is that the public education system in Olympia Washington is just as bad as it is everywhere else (at least when it comes to reading/writing skills).
New slogan: Olympic Arms: Designed by geniuses, produced by craftsmen, marketed by idiots.
Interesting advice, from someone sorely lacking in the quality.Quote:
Originally Posted by Rattler347
Thanks for the advice! I'll stick with Kimber.Quote:
Originally Posted by Rattler347
I hope this moron's superiors see this thread and what a bad representative he is for their company. Add me to the list of folks who will never buy an Oly, due solely to the attitude of its employees.
I didn't need this thread to know Olympic Arms sucked but
Now it is 110% now for me. I'd rather vote for nobama then
Ever own any crap from them. Tom you are A1 number one awesome
And can thank your douchebagger for it. Hope you guys go out of business !!!!!!
[ROFL1][ROFL2]Quote:
Originally Posted by TFOGGER
[ROFL3][LOL]
As "Sales Director", my guess is that he only answers to the President & CEO. The information I've been able to dig up on their company clearly shows Tom as the head of company sales. Pity that the executive "Sales Director" is better at turning customers/potential customers AWAY from their products than turning people ON to their products.Quote:
Originally Posted by Mazin
Olympic Arms is a family owned and operated business by the Schuetz family. The father, Robert, serves as the current President and CEO. The son, Brian, is the Vice President in charge of R&D (Research & Development) as well as Production. And Roberts daughter, Diane, is the CFO.
Robert Schuetz, President & CEO
CEO@olyarms.com
General Corporate Phone: 360-456-3471
Olympic is the second company (after Colt) to produce the AR and they do offer a lifetime warranty on their products which tells me they are well made.
AgreedQuote:
Originally Posted by Wakesurfer
I think Spyder gave him plenty of opportunities to gracefully do just as you suggested.. Spyder NEVER stated anything about possible problems with Olympic products, but Tom has clearly shown us that there are major problems with Olympic's staff.Quote:
Originally Posted by Sharpienads
Well played.Quote:
Originally Posted by Jayock
Another +1 for never purchasing an Olympic product. I didn't actually count, but that's somewhere in the neighborhood of 10 of us so far. There is an old sales/customer service adage that for every bad experience with a customer, they will tell 7 of their friends about this experience. This was developed long before online forums andsociual media were conceived. These days, such poor behavior on behalf of a company is likely to reach THOUSANDS in short order. I'll certainly do my part as this "Sales Director" has most definitely offended me.
I'm not banning his account, but in my personal eyes he is persona non grata.
Oh...now I know why I don't own anything (or ever will) from Olympic Arms.
Tom must've learned his stellar customer relations skills from the experts at H&K.
King-sized peckerwood.
I am still trying to figure out how Oly uses a coloring process to, what I can only guess is, decelerate the slide...
Quote:
The only reason that I even addressed the post was because I had several readers email and or call me commenting on your post – all of them thinking their slides and or guns might brake based on your comments. I’m not the only person that interpreted the comments the way that I did.
and +1 on not buying from Oly...
Here is how it SHOULD have gone...
Oly: usually you would be correct in that most processes do created a brittle slide. However, our unique process of blahblahblah creates the desired coloration and visual effect without compromising the material or weapon quality.
Us: Cool!
instead we got
http://www.google.com/url?source=img...GYonMvW80pWxzA
Quote:
Originally Posted by TFOGGER
Love it
another 1 here. not that I would of anyway, but for sure not now.[Luck]Quote:
Originally Posted by Jayock
well, that is one way to get fired I guess.
This. Adding them to the list.Quote:
Originally Posted by Wakesurfer
Count me as a NON-Customer also!Quote:
Originally Posted by Marlin
Always considered them a lowest rung firearm....never saw my dollar, never will.
As mentioned earlier, Spyder's operation is true case hardening which imparts the mottled color.
Very nice.
Oly's process is just coloring to imitate case hardening.
Very not nice.
i won't be buying from Oly based on this thread.
Holly crap! Sales Director?! Guess what Sales director - you've just lost another customer!
This sucks, because.. I actually think their products are good and affordable. I will never recommend Olym anymore. What an ass!
I hope Oly Arms guys are reading this:
I really hope you guys are realizing that our board has about 5k registered users, let's say 1500 of those users are more or less active here (actually post from time to time), let's say 750 of those 1500 users will read the thread, and finally let's say just 200 out of those 750 say "fuck Olympic Arms, I'm not spending my money there any more".... Can you really afford this just because of one guy's stupidity?!
P. S. Oh, and thanks to Internet, things like this are spreading REALLY FREAKIN FAST.
Throw me on the list of people that will never buy from them. This guy could teach a class on how to insult your customer base.
Another turned away customer here, good job Tom.
I personally want to know how a company with the wherewithal to find a thread like this on a local shooters forum not only hire this moron but allow him internet access.
I always knew Olympic sucked--this guy proves it.
Wonder how is boss would view this thread.
What a douche... The Sales Director who contracts case hardening out. Wont be getting my business..
it sad because they made what seemed like nice pistol cal uppers, guess i wont be getting one now
I only read page one. Can't you give the guy a brake? ;)
I'm sorry, but Tom has always been great source of information to me and someone who I can actually call/email/pm at a manufacturer and get answers. My involvement was to get information on how Oly case hardens without ruining a slide. Apparently there are different methods... who knew?.. I didn't.
For those that now hate Oly, please PM me if you are selling those guns cheap. I'd love to have them :)
+1 another that will never buy a Oly firearm. thats a shame i like to support family owned companies too.
on a different note.. if anyone is currently unemployed i heard there is a new director of sales position open. im sure that pays fairly well
Funny how he didn't actually do this though... He didn't do anything but make himself look like an ass. I tried to make nice, even that didn't work. I am still however wanting to know how companies that do that get their colors. Sadly, he will not be the one who helps out on the subject.Quote:
Originally Posted by Colorado Osprey
You know, I sent an email before all of this even started (you can see that on the top of page two) and got no response. The only time anyone got back to anything, was Thomas getting all bent out of shape due to a miscommunication (reading comprehension skills) on his part. This could have gone a very different way, but, didn't.... [Bang] This wasn't an attitude problem, people getting snippy like Hk does sometimes, but rather an employee being a complete dick because he was avidly trying to be a dick. Suprisingly I've still decided not to point this out to his superiors though. He should thank me..... and get grammar/spelling lessons.Quote:
Originally Posted by Colorado Osprey
^^ This ^^Quote:
Originally Posted by Byte Stryke
Sounds like an over educated (grammar aside) sales exec, who forgot to turn off the "director" and turn on the "customer service," before talking down to a bunch of forum yahoos.
Personally I don't "hate' Olympic Arms but rather am put off doing business with them due to this interaction. It's a shame too I really like their pistol caliber uppers. I don't just find money laying around I work hard for it and prefer to spend it with companies that work equally hard to earn my business. Ego is a bitch sometimes.Quote:
Originally Posted by Colorado Osprey
congratulations--maybe call him and advise him the damage he's done and let us know how that goes.Quote:
Originally Posted by Colorado Osprey
and, those turds were pretty cheap to begin with, weren't they?
Won't get my business either.
I honestly had never really even heard of the company before this thread, but after reading it in its entirety, they have no chance of getting a single penny from me.
ha, way to go.