September 30th. Still haven't seen the parts that were missing from my parts kit.
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September 30th. Still haven't seen the parts that were missing from my parts kit.
Did you go get another LPK to finish the lower yet?
I would be placing another call to them and voicing a little more anger concerning it. Did the upper show up at least? I didn't see where you got it in.
Since all that was missing was the fire control parts, I went down to Bowers and picked up an ALG Combat Trigger.Quote:
Originally Posted by Skully
The upper did show up last Monday. Took right at three weeks from order to arrival. Not bad. Appears to be OK and just as ordered.
All I lack now is a BCG and a charging handle. I'll either order those two items from BCM or maybe just run down to Bowers and pick them up.
You looking for anything fancy for a charging handle? I gots a spare basic, in fact several and I owe you one, its yours if you want it. Let me know. I could drop it off after work one day or drop it to you on a friday if you off.Quote:
Originally Posted by ray1970
Don't have a spare BCG though. [Coffee]
A stock charging handle will be just fine for this build.Quote:
Originally Posted by Skully
While I don't feel you really "owe" me anything, I'd be happy to take it off your hands to clear your conscience. [Coffee]
Looks like I still have your number so I'll text you sometime tomorrow and we'll figure out a good time and place for me to pick it up.
Thanks. [Awesom]
I have had no direct contact with PSA, but one of my former employees worked for PSA for a few months right after he got out of the Marines, and he said that he would never buy anything from PSA based on seeing how they operate. (Once again this is just hear-say as I personally have not dealt with PSA, but I trust what my friend/former employee says.)
October 4th and still haven't seen the parts that were missing from my August 25th order.
If they do ever show up, I will update this thread when they arrive.
Well I received my order yesterday and it was missing parts. I ordered a Magpul ACS-L lower parts build kit which should have included the stock, moe grip, moe trigger guard, LPK, buffer, buffer spring, buffer tube, nut, and end plate. I was missing the end plate, buffer, nut and some parts in the LPK! I called them and the guy apoligized and send they would send me all the parts out including a new LPK. He said it would take 3-5 days before I see them.Quote:
Originally Posted by SouthPaw
I saved some money (about $100) by ordering it from them. It took about 7 days to ship and another 5 days to get to my house and ontop of it it was missing parts. YMMV.
EDIT: I just called them to get a tracking number on my missing parts. The guy told me that the "credit" has to be sent to their supervisor, approved then they will send me out the parts once approved. He said a shipping label might be created today and if not it will be on Monday. I will probably be calling on Monday afternoon or Tuesday to see what the status is.
Quote:
Originally Posted by SouthPaw
Customers shouldn't have to do this much work... When you buy from them, you are purchases physical goods, but you are also purchasing a service: reliable delivery on their end of the purchase agreement... I guess now we know what to expect in the future. I sure hope they outgrow this and make it right.
Sorry to hear that. I still haven't seen my missing parts yet from my order back in August. Hopefully yours will arrive shortly.Quote:
Originally Posted by SouthPaw
Quote:
Originally Posted by HoneyBadger
I completly agree with you. As a customer, when my order arrives I should not have to double check everything. I am glad I did though.
I actually did recieve a UPS tracking number today, so I am assuming they are sending the parts out. Ray if I were you, give them a call and explain to them what happened. I do not do the email thing, it takes too long. This will probably be the last time I order from them unless it is an unbeatable deal that I cannot pass up.Quote:
Originally Posted by ray1970
Just to keep this alive as after a month and a cancellation on PSA's part I should have my upper...*fingers crossed*
They sure are taking their sweet time so I better get all the parts.
I'll be hoping for the best for you. [Beer]Quote:
Originally Posted by Musashi
All good, just received my upper and assorted parts this AM. All there too!
:D
I should be getting the rest of my parts today. To top it off, the MOE grip they sent was defet. Short of filing the inside and boiling the top of it in water I got it to fit. I called Magpul and told them what I did and they are still sending me a replacement. Will never order from them again. YMMV.
For what it's worth, I've had a lot of MOE grips that were very difficult to get on. Can't fault PSA for that one.Quote:
Originally Posted by SouthPaw
No problems with my MIAD besides it being tight as hell to fit but it's not like it's coming off anytime soon.
Well I have had a few that were tough. The guy at Magpul told me they are "10 times harder" than a regular A2 grip. Like I said I had to force it on.Quote:
Originally Posted by ray1970
Got my package today and guess what...... STILL SHORT THE CASTLE NUT AND END PLATE!!!
On the plus side they did send me some extra parts. I am just going to try to find them locally now. Will not order from them again.
My MOE grip was very tough to get on... I ended up sanding the inside of it a little bit to get it on.
Well, at least you were actually able to get someone on the phone.
My first order last year was irritating until I just accepted that they are not the fastest processing shop on the planet.
First lower build was problem free.
Second one (just received last week - now I am going to go double check it to make sure all the parts are there) was a bit faster. Stripped blem lower, MIAD LPK, SSAE, A2 stock kit. First look appeared to be complete.
Well, despite the negative experiences, I just placed a whopping huge order with PSA. More than 20 things, including 3 LPKs... I'm not in a hurry for anything, but i'm not holding my breath on everything being there either... lol
I seriously saved about $250 on a $900 order. We'll see if it pays off!
Placed the order for my. 300 blog out upper the 19 the... and it is still processing. If I get it before Christmas I will be happy!
I don't think they actually assemble the upper until you order it. My guess would be about three week until you see it.
yeah, they say this right on the page with the upper's description. They don't assemble until after the order and they say to expect 15 days before it ships.Quote:
Originally Posted by ray1970
Well I obviously cannot read so they need to hurry the fuck up :)
[ROFL1]Quote:
Originally Posted by van7559
Just placed another order with them... lets see if its complete, i will update this thread.
Ordered 4 lpk... Only took 8 days to receive. Overall I'm happy but I wish they didn't change my card until it ships like midway.
I recently placed an order with them but decided against ordering LPKs thanks to this thread. I don't feel it's my job to make sure all the parts are there.
Quote:
Originally Posted by HoneyBadger
All of my stuff shipped yesterday... Faster than I thought it would be. I'll update when it arrives. I didn't get a tracking number, but it shipped via USPS Priority Mail.
Well I took the new upper out to the range, bought one of their "MADNESS" deals and it came with everything. 60 rounds downrange and ran like a champ. Check one down on my first build even though I only built out the lower from scratch.
Just for a little clarification, I have been nothing but pleased with the products I have received from PSA. In fact, for the money, I think their barrels are hard to beat.
Their customer service is what I really have a problem with.
Did they ever make the problem right? I didnt see that you managed to get the missing parts in or some sort of comp?
Nope. And I'm not jumping through hoops or twisting their arm to make it right.Quote:
Originally Posted by Skully
Yeah that is lame on their part.Quote:
Originally Posted by ray1970
Total side track/hijack, but to show you why I love my fav mail-order company Primary Arms. I ordered some XTM panels (OD green and black) along with some battery supplies. They shipped the package the same Friday I ordered it (placed the order late morning.) Got it Monday Priority mail. Went to put them on and noticed missing 1 black piece. Emailed them, next day a response and they Priority mailed me the 1 missing piece and got by Friday. That, is customer service!!!
[Coffee]
Have any of you guys thought or confirmed that they might actually be a drop ship company?
No. I just assume they are a poorly run business.Quote:
Originally Posted by grubby669
My guess is they get hundreds of orders a day because they have good prices and have a very small staff of mentally deficient people trying to fill all of the orders.
Well fuck me just ordered another new. 223 upper. For $279 couldn't pass
I got my hopes up when the last couple orders came through as they should, so I pushed my luck, and tried again. Just received a couple lower build kits, and both are missing the buffer spring. Nobody answers their phone, and it won't let you leave a message. I posted a gripe on their thread on the "other" website. I'm with Ray. Screw their good deals, they're just not worth the headache.[Bang]