Tell them to come back into the shop for a free throat punch............. [013]
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Tell them to come back into the shop for a free throat punch............. [013]
Next time charge him $25 then engrave “Gunsmoke” on the side.
Great. Now you?ll need a special sign explaining things like ?minimum labor charges? or something.
I would have just told the donkey you work flat rate and installing a barrel nut pays you .3 hours. I imagine him and his woman would have been tied up for days trying to wrap their heads around the concept of flat rate labor and even more days correlating that .3 hour charge into an actual shop rate.
Actually, I probably would have politely invited him back, loosened the barrel nut , handed him $25 and told him to have a nice day.
Jeez, amazing. He probably votes socialist.
‘I can’t do it and don’t have the right tools. I’ll take it to someone who does.’
Later - ‘That bastard charged me for his time, knowledge, and resources!’
I see that crap all the time though. Similarly, my wife is a veterinarian and there are a lot of folks that think her time and resources should be free.
Ruh Roh, one start Google review coming in 3, 2, 1....
I was purchasing an OEM wall mount for my new TV and SMH while reading 1-star reviews from people who bitched when it didn't fit their model TV, when the description and MFR info CLEARLY states what models it does and does not work with. [facepalm]
$25.00 was my minimum charge.
If you dont like it, take your business elsewhere.
Every customer brings happiness..
Some when they walk in the door.
Others when they walk out.
Had this happen all the time in the automotive world.
?You charged me two hours labor and I was only here for an hour? type of people.
They don?t see all the times that the book pays two hours and it took four or five the first few times. We even got to the point where we would ?sit? on the car to avoid these conversations. You should have asked if he called around to see what others charge and their turn around time. I think the refund idea would have been awesome to take it off and send him on his way.