Originally Posted by
encorehunter
I'm sorry, I guess I'm just sour. I did the right thing and paid for a new roof out of my own pocket. We then have a hail storm a few years later that leaves little black circles on my amber colored roof, but I don't complain, because it doesn't leak at first. Everyone in the area has a new roof put on. Soon after, the roof starts leaking. I call and the adjustor stated he will meet my contractor at 11 AM. He calls on his way and says he is running late, he will be there at 12. I let my contractor know, so he gets there at 11:45. The adjustor is all ready gone, as he left chalk marks on my roof. I wait for a month, and nothing from the insurance company. I call them, my claim is closed because of no damage. I send them pictures of the physical damage, along with pictures of water coming inside at multiple locations.
They send out the same adjustor again. This time I am there with my contractor to meet him. He draws his little 10x10 square, we find "enough" hit marks for him to say that is enough. We go to the other side of the roof, he draws his 10x10 square, we find a lot more hits. He says that is more than enough and he leaves. I wait 3 weeks and nothing. I call, my claim is closed again because of no damage.
The adjustor lied directly to me and my contractor. My insurance agent came out and looked at the roof, and says he can not understand how it is not being replaced. This is my only claim in 17 years.
**#! It. I'm sour.