Eotech getting sued?

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03-23-2016, 13:26
OctopusHighball

Quote:

Originally Posted by newracer

Submit again. I received an email reply within a few hours. I had the incorrect MSRP for the refund since myunit was older. Submitted again with the MSRP they told me to use and again got a reply within a few hours.

I agree. I have already gotten two emails from them, the latest one is the refund approval with forms to fill out and shipping instructions, etc.
03-23-2016, 14:48
Snowman78

Quote:

Originally Posted by KevDen2005

I thought I would share my EOTech experience with you guys. I have had a EOTech 552 for 8 years and have never had any problems with it. It was on my patrol rifle and worked perfectly fine during every qualification. However, because of these recent events with EOTech my department has ordered all EOTech's off of personally owned patrol rifles. EOTech offers a voluntary buy back program if your optic is one of the faulty ones. How I understand it from EOTech is they will give you current pricing on your optic if it is found to be a faulty one. That brings us to another issue as current pricing doesn't cover nearly what I paid for it to begin with nor does it cover the cost of another quality authorized optic to be put onto my rifle.

My department sent out a memo stating that if EOTech can verify the optic you are carrying is not faulty they will allow the optic be put back onto your rifle. I attempted to contact EOTech to see if this was a possibility. First they are apparently closed every other Friday, so I got nowhere with my first attempt. I then sent a lengthy email regarding the situation at the police department and if they had a way to verify my optic was not faulty. I had a one sentence response within 15 minutes stating, "This is not a recall program it is a voluntary buy back program" and they provided a link.

Of course I responded with another lengthy email informing the writer that i had never called the program a "recall" and know about the link provided as it was the same location I got the customer service email to contact the company. I pointed out to them that on their own website and their own admittance their product is faulty and nevertheless does not change my situation at the police department. I then re asked my question about verification. Approximately one week later I got a response that said, "No, they cannot verify the product using a serial number." And again was provided information about date ranges of faulty products.

Needless to say I have no purchased a Trijicon MRO to put on my duty rifle.

My department also sent out a memo EoTech are no longer allowed on patrol rifle. I hope to get a Aim Point PRO once I get my refund.
03-23-2016, 21:57
Jefe's AR

Sent mine in yesterday. Thought twice about sending them back. They are my favorite and there's no real comparable models form other manufacturers.
03-30-2016, 10:06
Ramsker

Got a hold of someone with the consulting company doing the refunds for EOTech. They are still a couple weeks behind on the re-issue of checks . . . so they said another 2 - 3 weeks. About 3x as long as the original estimate. And they had the amount wrong--was missing the $15 for refunding the original shipping. Not that I clearly detailed that in the letter I sent with the voided check and emails back to them or anything.

They had originally sent me an overpayment of about 2x so I was trying to do the right thing and clear that up and only get refunded for the correct amount. This is for a re-issue of a refund.
04-01-2016, 08:34
Jeffrey Lebowski

Quote:

Originally Posted by Jefe's AR

Sent mine in yesterday. Thought twice about sending them back. They are my favorite and there's no real comparable models form other manufacturers.

X2 and oh lovely on the timeframe.
Guess I'll go with an Aimpoint PRO.
04-06-2016, 17:15
Ramsker

FINALLY received my re-issued refund check today . . . what a freaking pain in the butt after trying to do the right thing.
04-07-2016, 10:47
DocMedic

Do you happen to know if they will refund Magnifiers too? I have a 4x Original I wouldn't mind getting my money back on...
04-07-2016, 11:49
newracer

No magnifiers or other accessories.

I got an email that my return had been received and I should have a check in 3-4 weeks.
04-07-2016, 13:29
Jefe's AR

Quote:

Originally Posted by newracer

I got an email that my return had been received and I should have a check in 3-4 weeks.

How long ago did you send it in?
04-07-2016, 13:30
Jefe's AR

Quote:

Originally Posted by DocMedic

Do you happen to know if they will refund Magnifiers too? I have a 4x Original I wouldn't mind getting my money back on...

Quote:

Originally Posted by newracer

No magnifiers or other accessories.

I 'think' if you bought it as a combined set, you can get full reimbursement for both items. I say this because I recall reading it in their terms and conditions that you would need to send in both units to get the full refund.
04-07-2016, 13:38
newracer

Quote:

Originally Posted by Jefe's AR

How long ago did you send it in?

Shipped the unit on March 19th.
04-07-2016, 13:40
newracer

Quote:

Originally Posted by Jefe's AR

I 'think' if you bought it as a combined set, you can get full reimbursement for both items. I say this because I recall reading it in their terms and conditions that you would need to send in both units to get the full refund.

From the refund page. I guess if it was a set you might be able to get a refund for a magnifier.

Quote:

Note: Refund Requests will be considered for HWS, HHS, and MPO products only. Individual Magnifiers, MRDS, and Aftermarket Accessories are not eligible for a refund.

All refund claims are subject to EOTech final review and approval. Refund processing may take up to 8-12 weeks. Status updates are available through our Refund Center by phone at (888)952-9092 or by email at refundsupport@eotechrefunds.com.
04-07-2016, 17:37
Jefe's AR

Quote:

Originally Posted by newracer

Shipped the unit on March 19th.

Cool. I sent mine in on the 23rd. So logic would follow that I might see mine by the end of the week or early next. One can hope. :)

I also sent mine signature required so I was able to confirm delivery.
04-07-2016, 18:43
XXFattyHunterXX

If newracer sent it in the 19th and just got an email saying 3-4 weeks, that means 3-4 weeks from the date of email received. Looking to be 4 weeks it seems like, got an email on the 16th of March saying i'll get my check in 3-4 weeks, hoping tomorrow.
04-09-2016, 21:20
davsel

Reference to Eotech not holding zero
https://www.youtube.com/watch?v=edBLM8V_dH8
04-09-2016, 21:26
vossman

WTF? He talk so fast I can't understand him.
04-20-2016, 12:14
coop68

Just got my refund check for took about 8 weeks called last week said it would be sent fri got it on mon.
04-20-2016, 12:18
mackbamf

Got my check yesterday, about an 8 week turnaround from when I shipped it back.
04-20-2016, 13:17
Snowman78

Sent mine in on 02-24-16 and got my Refund Yesterday 04-19-2016. Ordered Amipoint PRO today.
04-20-2016, 19:43
motoboy

Also received my refund yesterday.

Had previously thought that I would replace it with a Trijicon MRO but.........

I shot a range rental Sig P320c last week and now it might be going toward a new pistol purchase. [AR15]
04-21-2016, 10:14
Rooskibar03

My refund was approved 2/23 and check arrived yesterday as well. Nice.
04-21-2016, 10:20
Great-Kazoo

Quote:

Originally Posted by motoboy

Also received my refund yesterday.

Had previously thought that I would replace it with a Trijicon MRO but.........

I shot a range rental Sig P320c last week and now it might be going toward a new pistol purchase. [AR15]

The 230 is an awesome pistol.
04-21-2016, 17:23
brutal

Quote:

Originally Posted by Great-Kazoo

The 230 is an awesome pistol.

So is the 320, or so I hear.
04-21-2016, 18:27
newracer

I received my check. We don't check our mail often so I don't know exactly when it arrived but it is dated 4-15-16.
04-21-2016, 20:29
Great-Kazoo

Quote:

Originally Posted by brutal

So is the 320, or so I hear.

230 - 320 WTF difference does it matter ? 6 of 1, 2/3rds of another .

I've been dyslexic the last week of so. To the point i started believing in dog.
04-21-2016, 21:43
brutal

Quote:

Originally Posted by Great-Kazoo

230 - 320 WTF difference does it matter ? 6 of 1, 2/3rds of another .

I've been dyslexic the last week of so. To the point i started believing in dog.

220 - 221, whatever it takes.
04-21-2016, 22:57
Rooskibar03

Quote:

Originally Posted by brutal

220 - 221, whatever it takes.

Theres a a meme for that.

http://i1382.photobucket.com/albums/...psh8kadun8.jpg
04-21-2016, 23:54
brutal

Quote:

Originally Posted by Rooskibar03

Theres a a meme for that.

http://i1382.photobucket.com/albums/...psh8kadun8.jpg

There's a meme for everything.
04-22-2016, 11:31
Jefe's AR

Quote:

Originally Posted by newracer

I received my check. We don't check our mail often so I don't know exactly when it arrived but it is dated 4-15-16.

Going to check mailbox now. I never did get a email confirming they received my package. And I sent mine just a few days after you.[Rant1]
04-27-2016, 09:02
Jefe's AR

Quote:

Originally Posted by Jefe's AR

Going to check mailbox now. I never did get a email confirming they received my package. And I sent mine just a few days after you.[Rant1]

Got my email 4/25. Waiting by the mailbox posting in this thread. ;)
04-27-2016, 18:17
Jefe's AR

Quote:

Originally Posted by Tor Larson

Mailed my 3 Eotechs in January after getting an RA. Haven't heard a word. UPS charged me $50 to ship the small box- insurance for $1600 hosed me. Tracked the package and they have had it since late January. Guess I didn't need optics or my $1600.

You should shoot them an email or a call.
04-30-2016, 14:46
Jeffrey Lebowski

Quote:

Originally Posted by Jefe's AR

Going to check mailbox now. I never did get a email confirming they received my package. And I sent mine just a few days after you.[Rant1]

I finally got an email myself, but it was way after they got it, but a couple weeks ago. Yeah, in about 3 more short months, things are going to be pretty good for the dude!!! [Roll1]
05-01-2016, 17:32
RonMexico

I need to send mine in but after hearing about the long wait I keep putting it off. Looks like I'll be sending it in this week
05-01-2016, 21:17
fportmen45

I have a 512 but have not had problems with it? Should I send it in?
05-01-2016, 21:50
Snowman78

I can honestly say I would have kept mine if my Dept would have let me.
I never had a problem with zero..
06-07-2016, 09:41
davsel

Sent in a broken-beyond-repair unit in April and got a refund yesterday. No questions asked. Glad I didn't just throw it away.
06-07-2016, 11:24
osok-308

I got my refund in April, I don't know why some of these are so quick and others are thanking much much longer.
06-08-2016, 10:38
KevDen2005

Quote:

Originally Posted by brutal

220 - 221, whatever it takes.

I always love when I get a chance to use this
04-09-2017, 16:03
DEAGLER

Anyone send one in recently?
04-09-2017, 17:18
ChadAmberg

The settlement page is here. If you like your sight and want to keep it, you can still get some cash back.
http://www.fostersettlement.com/

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