Quote:
Gunsmoke - Owner Rich Wyatt Intimating Gunshop owner, Trys to Browbeat and interragate Consumer over a refund Wheatridge Colorado
I heard about the class on handling guns on the Peter Boyles show. I signed up on the phone in April for my daughter and I to take the class. The total cost was $1500 and the first available class was the end of August. Because of changing circumstances, we decided to cancel the classes and about 2 weeks ago My daughter called to cancel. The employee on the phone said the classes were non-refundable and that we signed a contract to that affect. When my daughter called and told me, I informed her that I didn't sign anything and did not know that it was non-refundable. She called back and the employee said she would have to talk to the instructor and that he was out of town and would call her back. She had to call several times and finally was called back by the owner Rich Wyatt. These are the points from the conversation:
1. He said we signed a contract and we were required to sign this within 3 days of signing up--she told him no and there were no papers signed.
2. He said I was given a verbal instruction that there are no refunds--she said no.
3. During the whole conversation he kept calling her a liar and kept talking over her and kept escalating.
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There is quite a bit more on the link - too long to directly quote it all...