I might cancel my membership??? I'm one of the founding members but I don't like how it is only an hour. Haven't activated the membership so I'm not paying anything.
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I might cancel my membership??? I'm one of the founding members but I don't like how it is only an hour. Haven't activated the membership so I'm not paying anything.
We just became members last weekend. Before becoming members we were able to get a range time and a rental and test the place out. The staff was super friendly and the range officer was really helpful when we had issues with the glock we were firing. We even met another couple that were members and they were super nice and answered a bunch of questions we had about being members.
The online range reservations are great, but you really need to plan in advance. Getting to know the lanes and their configurations I have learned is important.
I will admit my last few visits this week have been dissappointing. Last night I was there and the range was insanely crowded. The lane next to me had 5 people using it, a few lanes down I believe was 4 people. All lanes were full of course.
The range overalll is nice and clean and so very well ventilated. This was a big reason we joined, and our prior experience with the staff had been great. Everyone there is knowledgable about the products and are really good about not pushing you into a product. They ask the right questions.
I hope these last few experiences were just anomolies. For what it's worth I don't need a hug from these folks or anything, we are new first time firearm owners and are getting into the sport. Just seems like a sudden change to from our pre-membership experience to our current. I'm hoping it's not one of those, we'll be nice and helpful until you join. I guess when you pay the initiation fee and the couples membership fee all at once and things change you have a little remorse. I'm sure things are fine and we might need to just be more forward with the folks there. Since we are new we are a little shy.
Looking forward to the new facility and getting to know some of the members.
The online reservation now works. Very handy as I can see lane and time schedule. I think the RO's and staff have been great. They noticed me kicking my brass against the wall and asked if I'm a reloader. They helped me keep track of my fired brass and even swept brass forward of the firing line to me so I could pick and choose. If anything, I've experienced more ego from customers rather than the staff. If you want to go shooting sometime let me know. I'll gladly go with you folks. The crowds are understandable as there are a lot of new firearms owners of late. My wife being one also.Quote:
Originally Posted by 303sig1911
We had a much better day today! It probably helped that when we got there it wasn't too crazy yet. There was some havoc when we were leaving and I felt bad because the people next in line for our lane got a late start because so many people were in there trying to check in for a class or something. One of the RO's who actually checked us in helped my wife out with things I was having trouble with helping her correct. I try not to seem pushy with her for correcting things so it was good to have someone else convey that information. Was very helpful for her. It's that kind of support and friendliness that drew us in when we first visited. We don't expect "free" lessons but some helpful tips from time to time are always welcome. Seeing instant improvement also gives us confidence in their instruction for classes and private lessons.
I agree they are a bit overwhelmed with the surge in new owners and I see people becoming members every time I am there. Heck I looked at a rifle yesterday afternoon and wanted the wife to see it today and it was long gone.
We have setup a little schedule for ourselves, M-W-Sa. Late evening on the weekdays and mid morning on Saturdays. I was initially worried about having Lane 1 today (short), but was perfect for us working on our sighting and trigger pulls. Decided to get it again for next Sat to do the same.
Went to their store lat night and was really impressed. Super clean and they have tons of staff. For the most part they are all very friendly and willing to help, but i am sure they are just annoyed with every person off the street coming in to ask questions.
They had tons of inventory from all the major brands for AR rifles, scope rings and bases of all types, holsters, clothing, cleaning and maintenance stuff, and tons more. They have stuff that is back-ordered several months online, in stock and at regular MSRP prices. They did have some ammo that seemed slightly higher than normal though. They had crazy amounts of in stock handguns, and several tactical shotguns and rifles. Prices seemed higher than MSRP but less than the current industry wide prices from panic buying.
Overall good place and I will go back.
I want to cancel mine... nothing wrong with the range but they keep pushing back the start date for the new building construction(might have started since I saw it last who knows) but two people there told me they can't ship out to another FFL and to take the gun(XDm) to UPS, mark it as machine tools, and commit a felony.
Since the last place I want to go is prison, I did not take their advice and found another gun store to help me out but I no longer want to give them any money.
Their current 6 lane range is good for pistol stuff. I was a member over the last year and I have gone there a bunch of times, but I am not going to renew my membership. I hate the fact that you really don't get any "Priority" in use of the range over non-members. There is a continual battle of trying to find open range time to get yourself on the schedule and I think its crap that you have to contend with non-members hogging up the range time. I have gone there several times without a reservation hoping to get on a lane and see that they have any open lanes, but they don't allow you to use the open lanes even when the person who reserved the lane isn't there. Then to make it worse, the person who no showed but is hogging up the lane is a non-member.
Until they can show a "Tangible" benefit to being a member by adding priority range access then its pointless to spend the extra $$$ to be a member there. If anyone off the street gets the same range access as a member then what is the point of being a member?
I guess my review disappeared. I am a member of the place though I am trying to cancel for a few reasons. Their new range isn't built yet(from what I saw last time I drove by work hasn't even started) and it was supposed to be complete by now. They don't accept shipments from an private individual, they don't ship out, and they told me to mark a gun as machine parts to send it... that last item would have me committing a felony and I would certainly wind up in jail.
I didn't follow their advice however I no longer can support their business and I'm working on canceling.
I went in when they first opened up to buy the wife a pistol. They did not know the difference between striker and standard. There were lots of other simple knowledge mistakes that just told me there was lots of money being put in with little knowledge of what they were selling or building. We have not gone back. It does not sound like things have changed.
I think the basic problem right now with range access is that they have WAY oversold memberships. I don't know the actual number of memberships they have sold but what is happening now is clearly indicative of there being way too many people trying to use a limited resource. When you have 872347294792347923749 members along with the walk in public all fighting over 6 lanes, the schedule is always going to be packed. Needing to reserve a lane 3 - 4 days in advance because the schedule is packed is not very customer friendly.
Hopefully when/if they get the other range built and open which should have many more lanes to use it will be better. I am holding off on renewing my membership until they open up the other range and can provide some level of membership priority for range access.