Primary Arms - Customer Service

Printable View

11-05-2014, 14:34
Tim K

Primary Arms - Customer Service

I've ordered a few times from Primary Arms and always had good experiences. Just yesterday, I received an order from them. The item I ordered was the wrong color. I sent them an email notifying them of the problem last night. This morning, I got an email informing me that they were sending the replacement part today, before I even shipped the incorrect one back. Pretty amazing. I just got shipping notification that the new part is on it's way.

Customer service like this will keep me going back to them.

https://www.primaryarms.com/default.asp
11-05-2014, 14:36
WillysWagon

I agree, good product for a good price and their customer service is top notch.
11-05-2014, 14:59
ThunderSquirrel

Definitely a great product for the price. I have and older one that I have beat to hell. And it still runs solid. My only gripe is since it is the older gen, it doesn't take AA batteries.
11-05-2014, 15:29
KestrelBike

Not sure how they confused black for pink :D
11-05-2014, 16:15
cstone

I just bought two items from PA. I am sure I will continue to shop there as they have always been a good company to deal with. YMMV
11-05-2014, 17:17
Tim K

Quote:

Originally Posted by KestrelBike

Not sure how they confused black for pink :D

No, no, I got pink. I ordered mauve.
11-05-2014, 17:32
Squeeze

Yep. They are a great company. I also had the same experience with ALG Defense recently. Good folks in the community.
11-05-2014, 17:40
cstone

Quote:

Originally Posted by Squeeze

Yep. They are a great company. I also had the same experience with ALG Defense recently. Good folks in the community.

+1 from me on ALG as well. Basically a Geiselle light for less money, since they are engineered by the same people.
11-05-2014, 20:33
TheBelly

the owner of Primary Arms was in a training class I was in. I will buy from them again, and again, and again...
11-05-2014, 21:33
Wulf202

He's a good guy and knows how to take care of screw ups, it was just as good when he was running it alone out of his garage.
11-05-2014, 21:49
ray1970

I've had nothing but positive experience with them as well.
11-05-2014, 21:51
00tec

I've actually been looking to buy one of the AAA red dots from them, but need it quickly after I purchase... How are their shipping times from order to door?
11-05-2014, 21:59
ray1970

About three to four days for me. Usually I'll order on the weekend, it will ship Monday, and I'll have it by Thursday. Sometimes Wednesday.
11-06-2014, 00:54
Guylee

PA Arms is good people. I have a few of their items sitting on my rifles.
11-06-2014, 11:37
Jer

Their 1-6x is one of my favorite optics at any price.
11-06-2014, 13:17
Tim K

It just gets better. They overnighted my replacement. It showed up today. I'm a customer for life.
11-06-2014, 19:37
Daniel_187

Good CS is rare these days. Wish Remington's CS was this good, Well off to BP Tactical for Bert's famous fluff and buff.
11-06-2014, 21:58
SouthPaw

Been working with them since 2008 and I will continue to give them my hard earned money. They have always fixed any mistakes quickly, price guaranteed things, and been very helpful. I will say they are my favorite online retailer.
11-06-2014, 22:07
TheBelly

I have one of their 1-4x optics. It's the one that I hand out for folks to borrow; easily 15 times. It still works just fine, clear as day, and it wasn't expensive.

What's not to love?
11-11-2014, 13:52
Squeeze

Quote:

Originally Posted by Daniel_187

Good CS is rare these days. Wish Remington's CS was this good, Well off to BP Tactical for Bert's famous fluff and buff.

Sooooo...does Bert charge extra for that? [emoji12]