Did a quick search, sorry if repost.
http://soldiersystems.net/2015/12/08...weapon-sights/
apparently eotech falsified about their products' "performance" and got sued. Seems like they're issuing refunds.
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Did a quick search, sorry if repost.
http://soldiersystems.net/2015/12/08...weapon-sights/
apparently eotech falsified about their products' "performance" and got sued. Seems like they're issuing refunds.
Yea I know people who have been approved for a refund from them. I'm shocked they are giving refunds.
Their FAG has also been updated to note the potential shift
EoTurd.
Want a quality red dot optic? Buy Aimpoint. Enough said.
Refund was approved today...eotech shipping out tomorrow.
Mick Boy posted a thread on the issue some time ago. I did post an update in the thread regarding the settlement.
Whoa... what's the catch? Why would I not want to send for a refund on my EOTech 556? (I got 6 years ago... I'd feel kind of.. dirty?)
What did you put for the "Description of Failure"?Quote:
Originally Posted by Dave_L
In light of the recent information, I can no longer trust this optic and would not have purchased if this information was known prior.Quote:
Originally Posted by KestrelBike
The conditions in which there is poi shift is unlikely to be encountered stateside by anyone at gone or recreationally.
Granted unless fixed if love to see then come down like 150 in price.
For the price, I don't want to have to think about that. For $150, I wouldnt care much like primary arms optics. I expect they may not perform under extreme conditions.Quote:
Originally Posted by fitz19d
This is weird. Part of me believes they are refunding people for the purchase but the other part thinks there is something funky about this.
I can't find anything about this buyback on their website other than the RMA link. They don't ask for a proof of purchase for the price and say they will refund the $ as soon as possible. Then to top it off the posters on the link say its not a $$ refund but a L3 credit. Did anyone call L3? I'd like more info before I send my pair back. Those of you who sent some back please let us know what you find out.
Quote:
Originally Posted by vossman
I am also interested in this information, and wondering if this applies to their magnifiers too ?
I'll let you know how it goes. Shipped mine out today, with tracking and signature required. I have the original receipt from 2015 purchase. I did NOT send the receipt with the package. I figured I can always scan it and email if they need it.
That would be great. Thx.
I might send them an email with a few questions since I suspect everyone has left for the weekend.
Thanks for the description of failure you provided, as well as being the guinea pig! Either way, if they came out with an effective sight that didn't have these issues, I'd still be interested in trading mine in. Why not?Quote:
Originally Posted by Dave_L
I got mine as a gift, but would love to know the details as well.
LOL! Yeah, I'm hoping they dont pull a d-bag move. That being said, I was already looking at Aimpoints due to weight savings even though I enjoy the Eotech reticle/FOV more. Being a 2015 purchase with receipt, I assume I'll have ZERO issues if they aren't scamming on this. Larry Vickers did post this up on his FB page to encourage people to get refunds so you'd hope he wouldn't be peddling a bogus deal.Quote:
Originally Posted by KestrelBike
I'll take yours off your hands. If my house is on fire, I'm hoping not to be involved in cqb at the same time, at the other end of the spectrum, I could possibly be drafted for the upcoming war in Antarctica.
Having used EOTech optics in a duty environment for almost a decade, I'm not switching. Their stuff works and holds up to all the use and abuse I can dish out for sure.
I own three, two 516s and an EXPS-2, and all three of them hold zero and work exactly the way I need them to. Of course, I tend not to go outside when it's -40 or 122 degrees.
A guy on r/guns chucked his 512 in the freezer for 12 hours and it didn't budge, link HERE.
The first is the reliability of the HWS in extreme temperatures, referred to as “Thermal Drift”. The PMO has noted a +/- 4 MOA shift at -40 Deg F and 122 Deg F. Second, is the concern over the claim by EOTech that their HWS are parallax free which was the subject of a previous Safety of Use Message from the same office issued 16 March, 2015. In this case they noted between 4 and 6 MOA parallax error depending on temperature conditions. Despite the PMO working with EOTech to rectify the issues, they still have not been resolved.
My XPS-2 is going back today . . . got my RMA approval. Will post updates on the refund as that progresses. Aimpoint already on the way.
I debated sending mine back. Have only had it for a year and haven't done a ton of shooting with it up to now. Would I ever experience an issue? No idea . . . maybe not. But the information that has come out on the issues and the company's response (and lack of response) just doesn't sit well. And they aren't putting up a fight at all about offering refunds at this point--apparently even for 10+ year old, heavily used sights. Not exactly the actions of a company whose product has been unfairly maligned.
So to me, it makes sense to take a mulligan, get a refund, and move on while the opportunity is there. I'd be hacked down the road if I started noticing issues and I would always be wondering if that day would come.
I don't have any skin in the game but that's one key point I'd take issue with - you will always have that doubt that it might fail you some day. The other is diminished value. If I owned one of the products, I'd take the refund.Quote:
Originally Posted by Ramsker
Are they requiring original box and receipt?
I bought one used, so unlikely I could get a refund anyway... This just means I'll check the zero periodically, maybe some parallax tests too.
I don't know what to do? I've had my EXPS3-0 for about two years. I don't shoot with it on the gun all the time, it still looks new, I have the box but no receipt. It works fine but for $600 I don't want to find out later it quit working. I really like it, but what to do? I would like to know if this is a small window of opportunity or an ongoing buy back.
I submitted the RMA request on Thursday and only received an email back asking if I wanted to be on their mailing list... go figure. How long did it take between request and getting an approval?Quote:
Originally Posted by Ramsker
Thanks.
I got the same email . . . I think that's just some auto-response they have set up that asks you to opt-in to their marketing emails.Quote:
Originally Posted by GoldFinger
Took about 2 days to get the RMA approval back from the time I submitted. I would think you'd hear back early next week?
Any word on that? I've got two that I'm wanting to send back.Quote:
Originally Posted by DEAGLER
Sent by a free-range electronic weasel, with no sense of personal space.
Quote:
Originally Posted by DEAGLER
All they sent me for my RMA approval was the note below. No mention of needing the original packaging or receipt . . . although I mentioned in my RMA request that I can provide the receipt if needed. So I don't know if that was implicit. I have a feeling, though, that they are just sending out a boilerplate response. I did have my original packaging and shipped mine back in that and with the receipt.Quote:
Originally Posted by Monky
I have only heard of a few rejections in reading a couple different forums. One or two were rejected because the serial # was missing from the sight. I thought I had seen a coupe that specially asked for a receipt . . . but have also heard some folks that weren't asked. Hard to say. I am not sure they have been very clear on what is required. I do know that there have been a lot of people getting approved for some really old units.
Your refund request has been received and approved. Please print and enclose this email with your optic and return it to: EOTech Refunds, 1201 E Ellsworth Rd, Ann Arbor, MI 48108. EOTech will refund the purchase price plus $15 shipping cost as soon as possible.
Thank You,
James Jenkins
Customer Service
EOTech, an L-3 Communications Company
Kind of strange but I don't see the 553.A65 listed. Any clues as to why?
Did you look under the master section of "Discontinued Models"? My 556 was listed there.Quote:
Originally Posted by smchop
"Out for delivery" to their office in MI today. We'll see how long it takes to get me something back.
Been trying to call customer support all day, voicemail each time. I'll keep trying.
I sent my email to them Saturday and just got my e-mail response today saying I'm approved:
Your refund request has been received and approved. Please print and enclose this email with your optic and return it to: EOTech Refunds, 1201 E Ellsworth Rd, Ann Arbor, MI 48108. EOTech will refund the purchase price plus $15 shipping cost as soon as possible.
Thank you,
Xavier Brown
Customer Service
EOTech an L-3 Communications Company
I will be sending it back certified mail, as soon as I can get near the inside of a post office.
I am considering sending mine in but then I'd need to find a use for my LaRue mount. Maybe I will just put the whole unit on my 15-22.
We were told a couple weeks ago that a tactical team deployment somewhere out east had an officer fire one round accurately, then a second follow-on shot went 8" off target, even though the officer insisted he was on target. Subsequent investigation revealed a reticle drift after the first shot. In light of this and the recent lawsuits by the DoD, our agency and the others within our county have put out new policy that tactical teams are restrained from using EOTech weapon sights, and all rifles that are personally owned for duty use are restricted from having an EOTech on them.
ETA: I've had an EOTech for personal use since 2010 and have yet to have an issue with it. Just means I have to shell out more $$ to put an optic on my duty rifle. :(
Or you can send it back to EoTech for a refund.. mine is being processed right meowQuote:
Originally Posted by Ronin13
Ditto. Will be replacing with Aimpoints.Quote:
Originally Posted by Monky
I sent my info in last night.
I noticed on their website FAQ section that it now says that if you sight in at a warm temp and then shoot in a colder temp, you need to re-zero your sight and that the thermal shift gets worse the more the temp gradient from the temp of the original zero. I just can't imagine a scenario where that would be acceptable to anyone. Even a twice a year plinker.
I think I'm going to try the Aimpoint T-2.
If it ain't broke, don't fit it... Right? I have yet to lose accuracy with it, and I don't think mine is an affected model, so I'm going to keep it on my non-duty rifle and have a nice $400 optic on it for when I go to the range. Win-win.Quote:
Originally Posted by Monky
Makes me feel better about my decision to go with an Aimpoint Pro.
...but I hate to see it when something goes sideways like this.