RGuns: Never, Never Order From These Tools

RGUNS UPS Shipment Notification

On January 8th, I ordered 2 complete BCG's from RGUNS, which were supposedly "in stock".

Today, April 1st, I finally got a UPS Shipment Notification. I hope this isn't some sick RGUNS April Fools prank.

Along the way I received no communication from them and their policy of charging an outrageous "restocking fee" amount for cancelled orders is ridiculous.

While I'm looking forward to finally getting these BCG's, I don't think I'll ever do business with RGUNS again!

It isn't, I just got mine with the order date of Jan 9th. One of those ol' "oh shit what's in this box, I haven't ordered anything" days

My order on 1/4 for two BCGs shipped already, my father in law placed an order for an in stock upper and still nothing. Both were tricked into ordering.

Basically the same happened to me. Ordered an LPK and "in stock" BCG a month or so ago. One day the LPK showed up with no notice at all. Maybe the BCG will someday.

I ordered a bcg on 1-28-13 and asked them what was going on.. 1st email no response.. Second email I got 1-2 weeks out still... So maybe next month!!! Congrats to you!

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Originally Posted by TS12000

It isn't, I just got mine with the order date of Jan 9th. One of those ol' "oh shit what's in this box, I haven't ordered anything" days

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I love days like that.

Unless its like this -

http://4.bp.blogspot.com/_Yt3M33fzOL...00/seven01.jpg

I have a few uppers on order with them, this also will be my last time doing business with them.


Sent from my Otterbox Defended Tactical iPhone using High Capacity "Clips".

If you ordered on 1/8/13 and just got notification, guess I have another 19 days of waiting......[Mad]

It took my order about 10 weeks total which was placed beginning of January.

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Originally Posted by jhood001

I love days like that.

Unless its like this -

http://4.bp.blogspot.com/_Yt3M33fzOL...00/seven01.jpg

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WHAT'S IN THE BOXXXXXX?????

Good to hear that others are getting their stuff in from RGuns. I have an MOE upper on order as well from 1 Feb.

We ordered on the same day, and mine is supposed to be here tomorrow. I do not think that I will be doing business with them anymore either. Maybe if the panic subsides, but I doubt it. The only reason I ordered is because it said that it was in stock, then they never returned a request for an update on the order. The list of companies that I trust to do business with is getting shorter by the day during all of this.

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Originally Posted by Danimal

We ordered on the same day, and mine is supposed to be here tomorrow. I do not think that I will be doing business with them anymore either. Maybe if the panic subsides, but I doubt it. The only reason I ordered is because it said that it was in stock, then they never returned a request for an update on the order. The list of companies that I trust to do business with is getting shorter by the day during all of this.

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IMHO their ad was a way to increase capital flowing to them. If 1000 people ordered and 20 of them cancelled their free income (return policy) nets them say $1K. Not bad for an item OOS.
It's a legal scam as they informed any buyers that there would be a restocking FEE, if order was cancelled. With the [panic] buy's happening, who wouldn't jump on their deal, in stock or not. Hell my midway 22lr with plastic ammo can, will show up, eventually.

I've said it before and I'll say it again: Do NOT do business with RGuns under ANY circumstance. If people actually listened to the horror stories this dumpster fire of an outfit would be out of business and we wouldn't have to hear new horror stories about their constant bullshit.

<p>
I ordered, back on 14 December of last year, an upper and a lower at the same time, from their in stock products. The upper arrived, as could be expected because of the christmas rush, just before the first of the year. The lower...well I waited. And waited. And waited some more. And went to the gun store that was having it shipped to. And waited some more. And waited...all without confirmation from Rguns, shipping info, anything. No return e-mails, refusing to answer their phones. It finally showed up at the beginning of March. At least, it showed up in the sense that a particular moron working at the store (I will not name and shame) refused to open the box because their wasn&#39;t a name on it. That&#39;s right, my lower sat in a safe for almost two months because they couldn&#39;t be bothered to open it up and check the invoice. Rguns customer service is HORRIBLE. I&#39;ve read horror stories (after ordering everything of course, I didn&#39;t do my due dilligence) of new weapons failing miserably and them refusing the take care of the problem. Lucky for me however I put the AR together, took it out to the range a couple weeks ago, and it fired from brand new (after a preliminary cleaning and lube job) 90 rounds with only one failure to feed, which could be attributed to a slightly missized round. Everything on the weapon is solid. There were some very small nicks on the outside of the lower but they were cosmetic, not rough, and do not interfere with the function at all. Even so after reading the reviews they&#39;ve accrued, and the customer service they have, they will not get another dime from me if they are the last gun store on the planet.</p>

Got 2k worth of stuff on 1/11. Still no ship date in sight. It's tough looking at my bank account wanting to spend it other places but can't in fear of a shipping notification.

I received my initial notification on Monday that a shipping label had been created for my 3 month old order (with an expected delivery date of Apr 4th). It's now Friday evening and the UPS Shipment Tracking information hasn't changed since it's initial creation.

Quote:

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A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated.

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Of course, Monday was April Fool's Day...perhaps RGuns thought they were being funny. Absolutely the last time I deal with them.

Quote:

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Originally Posted by theGinsue

I received my initial notification on Monday that a shipping label had been created for my 3 month old order (with an expected delivery date of Apr 4th). It's now Friday evening and the UPS Shipment Tracking information hasn't changed since it's initial creation.




Of course, Monday was April Fool's Day...perhaps RGuns thought they were being funny. Absolutely the last time I deal with them.

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I got my bcg's. I think I got yours too. Sorry already being used as a paper weight in my office


Sent by a free-range electronic weasel, with no sense of personal space.

I won't be giving R Guns my business.

Disputing CC charges when there is no actual signature is incredibly simple. Just sayin'.

Good service or not that guy's video doesn't mean anything. Frankly, I'm doubtful he broke it with his "finger". I find that really hard to believe. My guess is he dropped it at some point and it finally broke off while he was polishing it.

Quote:

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Originally Posted by theGinsue

I received my initial notification on Monday that a shipping label had been created for my 3 month old order (with an expected delivery date of Apr 4th). It's now Friday evening and the UPS Shipment Tracking information hasn't changed since it's initial creation.




Of course, Monday was April Fool's Day...perhaps RGuns thought they were being funny. Absolutely the last time I deal with them.

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They created a shipping ticket and charged me after I sent them an email about my Jan 11 order.
5 days later I am in the same boat as you. How many days do they get to ship it before it's fraud?

I ordered a BCG from RGuns on Feb 8.

Last week I got an email stating that my CC had been declined (Naturally, I found more stuff to buy since Feb 8 and the balance was near max) and requesting me to email new cc # and code so they could complete the order.

Since I do not send cc info via email, I replied multiple times requesting them to provide a phone # for me to call to provide cc info.

I also paid down the balance of the originally supplied cc and asked that they attempt to reprocess using that card.

No response to anything. So I assume that they have cancelled my order. That's ok, I now have history with how RGuns operates and it didn't cost me anything but time. I know now not to do business with RGuns.

I had a shipping label produced from them on 4/9. I think it's for a BCG I have no idea since it's been so long since I ordered.

I ordered a BCG on Jan 28th. Wish I would've done my homework on RGuns before ordering. Oh well, live and learn. I'm still waiting on a shipment notification.

I didn't order until 2/16. But the prices were good and they apparently don't charge your card until the item(s) are at least close to being shipped. That's something I don't like about companies like PSA that charge your card as soon as the order is placed even if they can't ship for a few weeks or more.

Even thought their site says shipping is taking a while their estimate of a minimum of 4 weeks to ship in-stock items needs to be adjusted to more like 10 or 12 weeks, though.

Nothing I really need so, if it gets here fine, if it doesn't I'm not out anything.

Quote:

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Originally Posted by Chezik

I ordered, back on 14 December of last year, an upper and a lower at the same time, from their in stock products. The upper arrived, as could be expected because of the christmas rush, just before the first of the year. The lower...well I waited. And waited. And waited some more. And went to the gun store that was having it shipped to. And waited some more. And waited...all without confirmation from Rguns, shipping info, anything. No return e-mails, refusing to answer their phones. It finally showed up at the beginning of March. At least, it showed up in the sense that a particular moron working at the store (I will not name and shame) refused to open the box because their wasn&#39;t a name on it. That&#39;s right, my lower sat in a safe for almost two months because they couldn&#39;t be bothered to open it up and check the invoice. Rguns customer service is HORRIBLE. I&#39;ve read horror stories (after ordering everything of course, I didn&#39;t do my due dilligence) of new weapons failing miserably and them refusing the take care of the problem. Lucky for me however I put the AR together, took it out to the range a couple weeks ago, and it fired from brand new (after a preliminary cleaning and lube job) 90 rounds with only one failure to feed, which could be attributed to a slightly missized round. Everything on the weapon is solid. There were some very small nicks on the outside of the lower but they were cosmetic, not rough, and do not interfere with the function at all. Even so after reading the reviews they&#39;ve accrued, and the customer service they have, they will not get another dime from me if they are the last gun store on the planet.

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Drop shipping is a mofo. This was absolutely ridiculous.

As an aside to this, I found a thread in the Trading Post, Buyer Intel a couple of weeks ago regarding Windham Weaponry having BCG's.

I ordered 2 complete SA BCG's on 3/30 - received them both on 4/8.

Still need one more. But have to pay quarterly tax burden to Uncle's Sam & Hickenlooper first.

I ordered an "in stock" upper from rguns in Nov 12 and didn't get it until Feb 13. 90-120 days seems to be their standard. I won't order from them again either.

I've been checking every day since Apr 1st when I got the notification -nothing, until today. FINALLY!


Change Delivery
Request Status Updates
Scheduled Delivery Updated To:
Monday, 04/15/2013, By End of Day
Last Location:
Palatine, IL, United States, Wednesday, 04/10/2013


Of course, I'll believe it when I see the BCG's in my hands!

Never again. Never, ever, again!!

I ordered 3 BCG's on 2/16.......nothing yet......... I will not be doing business with them again.

It only took 6 days after they charged my cc to ship. What great service. A huge -1

Just saw that my cc was hit today for a "in stock" BCG I ordered in JANUARY. I think I am gonna dispute the charge and wait 4 months to send the BCG back.

Why would anyone order anything from anyone who states they will take 4+ weeks to ship in stock items? If its in stock it should ship by the next business day.

I am clearly in the wrong business....

Ha oh man I guess ill have to check my credit card...what day in January did you order yours? I think I ordered mine January 28th...or somewhere around there... 4 weeks ago they said it would be shipping in 2 weeks haha

OK. I was wrong about RGuns. They truly suck. Bad. I was willing to give them some slack. I ordered on Feb 26 only stuff that was "In Stock". That was over 13 weeks ago. I no longer need or want anything I ordered. Lots of you guys said, "Don't do it", but I didn't listen. I placed the order anyway. Now, I'm tired of the order hanging over my head and I emailed them to cancel the order.

This is how the exchange went:

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Please cancel this order:

Order Number: 2268-4253-6828
Order Date: 2013-02-16 17:53:18

It's been over 100 days since I placed the order and I no longer want or need the items. According to your website no order cancellation fee should apply since this is well outside your 30 day time frame. My card has not been charged so it doesn't appear the order is ready to ship.

Thanks.

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This was their first response:

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Originally Posted by RGuns

>try reading it correctly. we are AT LEAST 4 weeks.

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So I wrote:

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Yeah? Well 13+ weeks is AT LEAST 4 weeks. When I placed the order I was told the items were in stock. Nothing in stock should take 13+ weeks to ship. Your pissy attitude confirms I don't need to do business with your company now or in the future. I'll be sure to post your response on all the gun forums I frequent so others don't make the same mistake I did.

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RGuns:

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>yeah we are flooded with orders a e mails from dumb asses that cant read. we will post on line about you as well.

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I even cancelled the card I used for the order because I don't trust them to not charge me a "cancellation fee", even though the order was well outside their cancellation window.

Lesson learned.

What an asshole... I'm glad you posted this, I'll be happy to keep my business away from there. Didn't know anything about RGUNS before, but now I know all I need to.

You are lucky they even responded to your emails. LOL

That is the worst customer service response I have ever seen in my life, likewise i never did business with them and now I never will. Thanks for the heads up.

They already have an F rating but make a complaint. http://www.bbb.org/chicago/business-...le-il-27003843