
Originally Posted by
Mtneer
Bad day for that customer. According to a friend who is a pilot, that guy committed a felony by refusing to obey air crew instructions. It was Chicago PD that hauled him off.
In this case, it wasn't the usual overbooking that is SOP. It's a result of the storms on the East Coast last week that created chaos for all the airlines with flight cancellations. They all have to deadhead crews around the country because many crews hit the time limits or are in the wrong place. Also rescheduled flights often end up on different planes so even a confirmed seat doesn't mean anything after a severe weather event. Many passengers were on standby tickets, which gives them even less rights.
Wasn't even a United crew but subcontractors. Still a PR nightmare for United. But pretty much all airlines suck these days if you don't have Business Class or better.