Magpul duplicated my airlift order unauthorized

[clworth22]

Last week I get a email from Magpul saying my order was shipped, I didn't think anything of it probably just a glitch on their part. Because I already received my Boulder Airlift mags a month before hand. The next day money is pulled out of my account unauthorized by me. I called Magpul was on hold for two hours and gave up. Then I sent an email to Magpul explaining the issue. Four business days later still no response. My credit union wants me to fill out some dispute paper work and send it back to them, because they can't do shit because I've done a transaction with Magpul in the past. So here I am now waiting on a duplicate Magpul shipment that I didn't want and out $193.00. The reason I'm bitching is because A) I didn't authorize this purchase and feel powerless. B) I already have enough Pmags. C)I was wondering if this exact thing has happened to any other members? Bitch/rant over!!!

[Irving]

Kind of sucks because it seems like they didn't do it on purpose, but because of the huge volume they are dealing with it will be a while before it is addressed.

[cstone]

B) I already have enough Pmags.

I'm not tracking with that one, although there is a remedy. Sell or trade them.

[ben4372]

They are running over capacity for sure. Plus they really aren't a "retail" company. I finally got the rest of my order, I got charged for shipping on my back order. Only 5 bucks, I'm not gonna waste my time. 193.00 is worth bitching about. You bank should see that it is a dupe charge and reverse it. WTF you do business with a company once and now they have unlimited access to debit your account, change banks.

[gos]

Mine went fine. For the LR308 portion of the order, the mags arrived first, I got billed the following week, and the email with the tracking number showed up 2 weeks after that.

[NFATrustGuy]

I had an order with them that was charged to my debit card... I was excited because I thought it meant the order would ship soon. A few days later, the charge was credited back to my account. A few weeks later another credit in the same amount appeared and then disappeared from my account. Another week passed and the charge appeared again. I then received my shipment a few days later.

Bottom line is that it worked out in the end, but I *was* out a few dollars for a few weeks here and there while they sorted it out. I never called them because I figured it'd come out in the wash eventually. It definitely would have bugged me if I was tight on funds, but at that particular time, I wasn't running too close.

FWIW...

[clworth22]

Yeah, I'm not very happy with the credit union. The money is not an issue it's the principle that is so easy to pull money out of my account. My initial Boulder Airlift order was divided into two shipments 5 308 mags with 5 Gen 3mags. The second shipment was my 5 Gen 2's. I hope they don't do the same duplicate order for the Gen 2's. I'll probably keep the Gen 3's and trade or sell the 308 mags. It just pisses me off that I have to go through the trouble to sell/trade them to get my money back or break even on their mistake, because I don't want to make a profit on the Airlift mags.

[airborneranger]

They did the same thing to me.

[T-Giv]

Also had a buddy who had his duplicated as well. Be patient and cut them some slack. It's not a good business practice but they were very unprepared to run like they have been lately. I'm sure it's a shit show up there at Magpul!

[RCCrawler]

Yea I had some weird stuff happen with mine as well. Originally they changed me for 10 mags, only 5 shipped, then a little bit later the other 5 shipped and I thought we were done. Then last week I got charged again and told 5 more were on the way. No big deal as I figured I'd either just keep them, or pass the deal onto someone else.

Bad thing is this mystery set of mags has never arrived.