They are running over capacity for sure. Plus they really aren't a "retail" company. I finally got the rest of my order, I got charged for shipping on my back order. Only 5 bucks, I'm not gonna waste my time. 193.00 is worth bitching about. You bank should see that it is a dupe charge and reverse it. WTF you do business with a company once and now they have unlimited access to debit your account, change banks.