I had a Kimber that had excessive slide/frame wear that i had to send back for warranty work. They sent a new one back that worked perfect but i sold it because i never wanted to deal with Kimber's customer service again. They told me the wear was normal even after i sent them a picture so i brought it to a gunsmith that was a Kimber dealer who agreed something was obviously wrong, yet again they told the gunsmith it was normal. After a 2 months of complaining i finally got them to do the warranty work on it but it took another 4 months for them to send a replacement back to me.