I have never purchased a firearm there,therefore I cannot get into it.
I have contacted them looking for a place to shoot my 50 BMG.
My personal experience is 100% positive.
They have always been great to me.
I had feeding problems with a pistol I bought on Gunbroker and they polished the ramp and fixed the problem for a whooping $17 while I was waiting.
I had extraction issues with a Barrett 99 (it ended up being the ammo),they looked at the gun,contacted Barrett,got them to send me some factory ammo to test fire it,polished the chamber just in case,no charge.
I had accuracy issues with a Rem 700.
Went looking for advice and a new trigger,they tested trigger wheight,showed me how to practice my trigger finger with a ballpoint pen(!),offered plenty of advice.
They could have sold me anything,they did not.
No charge.
I am sorry to hear about your bad experiences.
They are my go to guys and the only gunsmiths I trust.