I above a lot of people can appreciate a good sense of humor, mine is completely uncensored most of the time which has worked out pretty well for me. That being said, there is a time and a place for it and sometimes you have to turn it down or turn it off. I have owned and operated a business for 15 years and have a large number of very loyal customers that I see almost on a daily basis. Nowadays, I really tear into a few of them and they come right back guns blazing and we have a great time. It didn't start out that way, it was only after I showed them that I would fill their needs to the best of my ability and go above and beyond for them to ensure that I had a strong client base. I also have a lot of one time and inconsistent customers but they get the same treatment from me as far as service goes, in my experience it has worked flawlessly. That is how you get priceless positive word of mouth advertising and not flame threads of forums with issues that are pretty easy to iron out.

Blaming these things on the customer not understanding humor is in my opinion a huge copout. It is the business' job to entice the customer and make them want to spend money in the store. It is never and never will be the customer begging for attention while they are ignored, put down or handed a sub standard product while paying a premium for it. I can't believe what I read about the customer not conveying to the owner what product he needed and that being his fault. It is the owner or employees responsibility to qualify his needs and fill those to the best of their ability. Im not saying you can't try to talk them into a better product that maybe more than they need, if they are willing to pay it and it will serve them even better than it is a win win. If they don't go for it however, that is not a que to ignore them and be rude and move on to the next guy who may want to spend more. The only biproduct of that behavior is people spending thousands of dollars somewhere else instead of with you. I really hope these comments are looked at as a learning oppurtunity and things do improve, I don't with ill on any business especially a gun store in this day and age. Thanks to anyone listening and God Bless!