Well, I can't say I've had a bad experience there simply because I only went there one time. However...I did see two things that concerned me greatly. I witnessed a couple of their employees helping potential customers and they did NOT know their product line at all. Also, their "gunsmith" is not a certified smith. I asked about his background (schools) and he stated, "Well, I don't have a fancy certificates, but I have been working on guns most my life". Now keep in mind, this was about 2 years ago. Hopefully things are changing for the better.