Quote Originally Posted by Huskquatch View Post
Blaming these things on the customer not understanding humor is in my opinion a huge copout. It is the business' job to entice the customer and make them want to spend money in the store. It is never and never will be the customer begging for attention while they are ignored, put down or handed a sub standard product while paying a premium for it. I can't believe what I read about the customer not conveying to the owner what product he needed and that being his fault. It is the owner or employees responsibility to qualify his needs and fill those to the best of their ability. Im not saying you can't try to talk them into a better product that maybe more than they need, if they are willing to pay it and it will serve them even better than it is a win win. If they don't go for it however, that is not a que to ignore them and be rude and move on to the next guy who may want to spend more. The only biproduct of that behavior is people spending thousands of dollars somewhere else instead of with you. I really hope these comments are looked at as a learning oppurtunity and things do improve, I don't with ill on any business especially a gun store in this day and age. Thanks to anyone listening and God Bless!

I couldn't agree with this more, I have been in sales my entire life. It's definitely not the customers fault, sales 101. Stop talking, listen, address the need and find the solution.

On a side note about Prarie Arms, I live just a few miles away. I moved back from Arizona last year where I belonged to the Scottsdale Gun Club. Snobby? A little bit, but shit they took care of you too. When I moved back I said, sweet a local gun shop right near my house to call my own. I have had very poor service there as well. From almost being tazed by an old man, who I had to have choice words with to the common theme in this thread of 'I must look poor so nobody is talking to me' syndrome at Prairie Arms.

My final straw with Prairie Arms was when I called in the other day to order 2 new Stag Arms model 3 AR-15 rifles. One for me and one for my brother, for his birthday...ya I know I'm cool. I asked a simple question, if the model 3 is the new one from Stag with the Diamond Versa Rail handguard, actually talked to two people who had no clue...guy and a gal. Also told me it would be no problem to order them online, so I tried only to find they were out of stock and had no clue when they would get anything from Stag back in. So, my business is forced to go elsewhere. It's a commodity guys, you can buy an AR15 anywhere...so I don't know why you WOULDN'T pride yourself on great service, it's the only thing that can set you apart in the marketplace.