Sprinfield Armory Issues Recall on XD Pistols

[nikolatesla19]

Question since I have never had to. Do you suggest sending it back in the hard case it comes in? Thanks.

[R&S]

Question since I have never had to. Do you suggest sending it back in the hard case it comes in? Thanks.

First contact Springfield to coordinate the return. They will probably tell you to send the gun ONLY with no mags or manuals. I would also have them arrange for a fedex or UPS pickup. if you send it, it will have to go overnight and that will probably cost you about $50.00, the larger the package the more the cost. Also, only an FFL can send a handgun through the US Mail.

Often I receive firearms that have been only wrapped in bubble wrap and they are not damaged

[Ripper]

Thanks for the quick answers guys sending it out tomorrow I guess

[theGinsue]

Probably worthy of another sticky.

Even better, I made it a global announcement for the next 2 weeks.

Thanks for notifying us of this so we can spread the word.

[Squeeze]

Even better, I made it a global announcement for the next 2 weeks.

Thanks for notifying us of this so we can spread the word.

You are very welcome. I try to help out when I can.

[mtnrider]

So apparently from what I am now hearing the "fix" SA thought they had is not working and at this time they have no solution. No ETA on when they might have a fix or when we might get our guns back. I just picked up a XDs 9 that I still need to send in as well. Not looking good. Shame on SA for not fully testing there fix before issuing a recall. I'm sure it was a cover their ass move at this point.

[Gman]

Was talking with a co-worker that has an XDs back at Springfield. He's been told the current wait is 16 weeks.

Sent from my SPH-L710 using Tapatalk 4

[mtnrider]

Was talking with a co-worker that has an XDs back at Springfield. He's been told the current wait is 16 weeks.

Sent from my SPH-L710 using Tapatalk 4

Ridiculous. I'm sure that will slip out seeing as they don't even have a fix yet. This is not going to end well for SA. Lot's of pissed off customers right now

[Jer]

I was told 30 days from the day the received it. Until I hear something from them directly I'm not going to worry too much. It wouldn't make sense for them to not have a fix. I think 30 days for me will be the 3rd so we shall see.

[mtnrider]

I was told 30 days from the day the received it. Until I hear something from them directly I'm not going to worry too much. It wouldn't make sense for them to not have a fix. I think 30 days for me will be the 3rd so we shall see.

Here you go, straight from there web page faq.....

XD-S™ Recall FAQ
Updated Sept. 27, 2013This information applies only to XD-S™ pistols in the serial number ranges below

Springfield 3.3 XD-S™ 9mm pistols - serial numbers between XS900000 and XS938700
Springfield 3.3 XD-S™ .45ACP pistols - serial numbers between XS500000 and XS686300

This Springfield XD-S™ Recall FAQ will be updated every Friday through the recall process. Please check back for updates.

We understand that our voluntary safety recall has made it inconvenient for you to be without your pistol, and we sincerely apologize for that. We also understand your frustration with our lack of follow-up communication to this point and we are committing to you now that we will provide regular updates going forward.

We originally estimated a 30-day turn-around time, but it has unfortunately taken longer to develop and identify an upgrade solution. Please know that we are continuing to test potential upgrade solutions at this time and we have been doing so since we became aware of this issue. This testing is nearing completion and we will post any new updates as soon as we have identified a final upgrade solution. We will post our next update no later than Friday, October 4, and we will communicate immediately if a final solution is identified prior to that date. We wish that we could provide you with a specific return date at this time, but we are unfortunately unable to do so. Upgrades will be completed on a "first come / first served" basis.
Why it's taking so long:

We pledge to you that we are working as fast as we can, and have greatly increased our staff and number of shifts to ensure that we are leveraging every hour in the day.

We understand that our decision to announce a voluntary safety recall without a final solution in place has caused confusion and frustration. We sincerely apologize for that inconvenience. However, your safety is, and always has been, our paramount concern. And that is why we decided to issue the voluntary safety recall before we had a guaranteed upgrade solution in place.

Our decision not to wait was based on putting you, our customer, first. Some companies build in several weeks of lead time before announcing their recalls. But, we didn't feel that was the most responsible approach in this case since our priority is your safety.

Please know that we are committed to resolving this matter as quickly as possible and we are committed to ensuring that you will be very pleased with your upgraded 3.3 XD-S™. As a reminder, do not use your 3.3 XD-S™ until the upgrade has been performed.