Discount Tire...

[buckeye4rnr]

Absolutely blows. I guess I should give them credit for so far trying to make this right but WTF!?

I took my new 4Runner in Friday to have Duratracs(265 C loads) mounted and everything seemingly went well until I got on the highway late Saturday... holy god the tires were unbalanced. Yesterday I took it back in, told them the issue and they disregarded some of the software on their Roadforce machine to "properly" balance all 4 tires that were way off according to the tech. Only problem was they snapped a lug so after some grief they agreed to pay whatever it cost to fix at any shop I chose to take it to.

Just an hour ago I picked my 4Runner up from the Lexus dealership down the street and hopped on the highway to deliver the bill to DT... feels like all they actually did yesterday was break a lug. The steering wheel was all over the place and my head was shaking from the vibrations. I'm going in one last time tonight, I'll be watching the entire procedure with probably the GM, I'll be getting the printouts, and they're not using the stupid gun again.

If they cannot get it right they're going to be paying to have a balance done at the best and most expensive shop in Denver(so I need recommendations).

Already this week sucks.

[DeusExMachina]

Every time I've had Discount Tire mount tires, I've driven away with severely unbalanced tires. I even know one of the techs personally, and according to the machine it was balanced. He had to complain to the manager several times to get them calibrated properly.

I've given up on a lot of the shops in my area, too many times I've had something done there and driven up to work to have a Discount up there fix it.

I've had pretty good luck at the Discount on 84th and Huron.

[hurley842002]

Sorry to hear about your experience, fortunately I've had the exact opposite experience at several different discount tires (twice getting the exact size and model of tire as you). Hopefully they will make it right.

[buckeye4rnr]

Sorry to hear about your experience, fortunately I've had the exact opposite experience at several different discount tires (twice getting the exact size and model of tire as you). Hopefully they will make it right.

I certainly hope so. I know Toyotas and this tire can be tough to balance but two tries and still no luck plus they snapped a lug... I'm just really annoyed.

On a good note though, Kuni Lexus is pretty solid. They got my truck in right away, fixed it fast, gave me a ride to and from work, and cleaned the interior and exterior of my car. I had some bad streaks from cleaning my windows then promptly forgetting and rolling them down... cleaned those off too. So I wouldn't mind going there for some of the more Toyota specific stuff but their labor is pretty expensive.

[Delfuego]

The best Toyota shop in town is Toy Automotive C-470 & Ken Caryl. PM me if you need more info!

[mackbamf]

Discount mounted four new tires on my 335i in March. The car takes a slightly larger tire in the back, they put the wrong tires on and put the smaller tires on all four. While driving the car was sensing the rear wheels were spinning too fast because of the smaller tire and was periodically applying the traction control system individually to the rear wheels. Almost caused me to spin out on 470. Scared the living shit out of me, couldn't go over about 20mph all the way back to the shop.

[funkymonkey1111]

Discount mounted four new tires on my 335i in March. The car takes a slightly larger tire in the back, they put the wrong tires on and put the smaller tires on all four. While driving the car was sensing the rear wheels were spinning too fast because of the smaller tire and was periodically applying the traction control system individually to the rear wheels. Almost caused me to spin out on 470. Scared the living shit out of me, couldn't go over about 20mph all the way back to the shop.

so what you're really saying is you drove out of a tire dealer without checking to see if the proper tires were installed?

[DeusExMachina]

so what you're really saying is you drove out of a tire dealer without checking to see if the proper tires were installed?

I don't think one should be expected to audit the work of a shop specializing in such work.

[mackbamf]

so what you're really saying is you drove out of a tire dealer without checking to see if the proper tires were installed?

Yes, silly me for expecting them to know what they were doing. Oh the shame...

[sniper7]

so what you're really saying is you drove out of a tire dealer without checking to see if the proper tires were installed?

do you check your oil at every gas fill up? do you lube the chassis and suspension at every oil change, do you check your tire pressure before every day of driving? do you check the oil filter and oil drain plug tightness if you get your oil changed? Did you make sure they used an OEM approved oil and filter? What about spark plugs, did you check the gaps on those when you got your car a tune up?