Absolutely blows. I guess I should give them credit for so far trying to make this right but WTF!?

I took my new 4Runner in Friday to have Duratracs(265 C loads) mounted and everything seemingly went well until I got on the highway late Saturday... holy god the tires were unbalanced. Yesterday I took it back in, told them the issue and they disregarded some of the software on their Roadforce machine to "properly" balance all 4 tires that were way off according to the tech. Only problem was they snapped a lug so after some grief they agreed to pay whatever it cost to fix at any shop I chose to take it to.

Just an hour ago I picked my 4Runner up from the Lexus dealership down the street and hopped on the highway to deliver the bill to DT... feels like all they actually did yesterday was break a lug. The steering wheel was all over the place and my head was shaking from the vibrations. I'm going in one last time tonight, I'll be watching the entire procedure with probably the GM, I'll be getting the printouts, and they're not using the stupid gun again.

If they cannot get it right they're going to be paying to have a balance done at the best and most expensive shop in Denver(so I need recommendations).

Already this week sucks.