What are my options after poor landscaping work?

[Tim K]

Why worry about extreme solutions when you haven't even called yet? As a business owner, it drives me nuts when customers get all pissed off about something but haven't bothered to tell me about it. It's true that the bad contractors out there have tarnished the reputation of us all. Some people assume that all contractors are shady and not interested in fixing problems. Please don't paint us all with the same brush. There are lots of reputable guys out there who will stand behind their work WHEN THEY KNOW THERE IS A PROBLEM. We aren't mind readers and we don't know customers are having problems until you tell us.

It's possible the guy is a jerk and you will have to go to extra lengths to get your problem fixed, but most businesses don't get big by being rude.

One last thing. You starting out friendly will go a long way towards getting your problem solved quickly and well. Generally speaking, the customers who start out pissed off and antagonistic instantly ratchet up the stress level and make everyone's lives miserable. You'll probably get better service if you at least start out being friendly.

[anaphylaxis]

Why worry about extreme solutions when you haven't even called yet? As a business owner, it drives me nuts when customers get all pissed off about something but haven't bothered to tell me about it. It's true that the bad contractors out there have tarnished the reputation of us all. Some people assume that all contractors are shady and not interested in fixing problems. Please don't paint us all with the same brush. There are lots of reputable guys out there who will stand behind their work WHEN THEY KNOW THERE IS A PROBLEM. We aren't mind readers and we don't know customers are having problems until you tell us.

It's possible the guy is a jerk and you will have to go to extra lengths to get your problem fixed, but most businesses don't get big by being rude.

One last thing. You starting out friendly will go a long way towards getting your problem solved quickly and well. Generally speaking, the customers who start out pissed off and antagonistic instantly ratchet up the stress level and make everyone's lives miserable. You'll probably get better service if you at least start out being friendly.

This. This. This.

I deal with the same thing. A client has an issue, and doesn't let me know about it, until it's an emergency. Then they get pissed off because the problem they didn't tell me about, doesn't get resolved right that second. Really?

Or the other people who go out of their way to act like an ass. Really doesn't help anything, and in fact encourages me to do the absolute minimum to resolve the matter. It's not like I would want to deal with such a client again, so why would I put any extra effort in?

[HoneyBadger]

This. This. This.

I deal with the same thing. A client has an issue, and doesn't let me know about it, until it's an emergency. Then they get pissed off because the problem they didn't tell me about, doesn't get resolved right that second. Really?

Or the other people who go out of their way to act like an ass. Really doesn't help anything, and in fact encourages me to do the absolute minimum to resolve the matter. It's not like I would want to deal with such a client again, so why would I put any extra effort in?

Very good points. Thanks!

[Great-Kazoo]

Very good points. Thanks!

So did you contact them?