If it was MY money on the line and he responded with that line, I'd fire him on the spot. When I go to work, and I'm sure all those reading this agree, I try to do my job to the best of my ability. There's a person on the other side paying for my expertise, no one else's. If I fuck it up, I take that personally and learn from that mistake. I have great patience teaching kids with their mistakes. Grown adults....yeah, not so much.