Retread tires

[Irving]

Treadwright was located in North Dakota, but has now moved to Texas. Even with shipping it is way cheaper.

[rondog]

I sent 'em an email. Curious to see if they have anything suitable for an old Willys Jeep in stock config., for 16"x4.5" steel rims, 6 ply, with innertubes and liners. Tall and skinny, pizza cutters.

[Dave_L]

Ill share my Treadwright experience up to this point. I ordered tires back on 3/15, they pulled the money from my account on 3/17. When I ordered, it said 2-3 weeks for delivery. According to my friend who sent me their way, that's highly abnormal. usually he gets his tires within 3-5 days. They had updated their website a few days after I ordered so I figured they were in a transition so things were a little slower. No biggie as I had some time left on my tires.

Approaching the start of week 3: I don't get any shipping updates or anything. I give them a call just to make sure nothing was lost. The rep says "Oh, 2-3 weeks. This is week 3. They'll go out this week.". Great. End of week 3, nothing. No email updates or anything. I call back.

"Oh, you ordered online? I can't see any online orders. You have to talk to customer service."

"Isn't that who I called? You only have one number on your site?."

"We only have the one number and we have to transfer you. Let me see if I can talk to someone over there for you."

Puts me on hold for a few minutes.

"Nope, I couldnt talk to anyone. You have to call back tomorrow"

Wow. So I write a to the point email and Hector calls me the next day.

"We just had some tires come in. I talked to my production manager. The tires will go out this week." (This is Tuesday of week 4)

Things are looking up at this point. Little delayed but the cost savings was still worth it.

Hector calls me back on Thursday. "So we don't have any usable tires for the ones you ordered. But we do have some Kedge grip tires that we can ship you. They're $10 more per tire though." (No offer of comping that cost difference).

"And if I don't want those?"

"You'll have to wait for tires to come in (According to his last call, tires were there?), get tested, built, etc So you would just have to keep waiting."

I just get give the ok to order the upgraded tires so I can be done with it. Start of week 5 and they finally showed up. Took them to Big O and got them put on. According to the tech, he had a hard time getting them balanced. He said the recaps are hit/miss as far as how balanced they are to start. So, I get noticable wheel shake at 40-45 mph, then it goes away. Slight shake at 70+ but not bad.

All said and done, it was a poor experience. The tires look awesome but I'll save up the little bit extra next time and avoid them. I don't do well with poor customer service. Problems arise but its how a company handles them that gets me to come back or not.

[Irving]

You have to have them balanced a certain way. Shiuld be info on the site about it.

[Dave_L]

Well there ya go. I'll have them redo the balancing and will report after. I still won't support them again though.

[Irving]

They moved recently, byt they still treated you like crap. They gave me some tires with Kedge grip for free, just to get me the complete set. That was a few years ago though.

[Fentonite]

Ill share my Treadwright experience up to this point. ....

All said and done, it was a poor experience. The tires look awesome but I'll save up the little bit extra next time and avoid them. I don't do well with poor customer service. Problems arise but its how a company handles them that gets me to come back or not.

Wow, Dave. I'd be pissed too. That's nothing like the experience I had with them. They were very quick and polite to me. And my set of tires is still rolling true, with lots of abuse racked up on them already. But if I got treated the way they treated you, I'd never go back either. I wonder if they're getting a little too successful, and too big for their britches?

[Dave_L]

Yeah, I don't know. My buddy ordered a set 4 months ago and had no problems with his order. :shrugs: Just one of those things, I guess.

[SouthPaw]

All said and done, it was a poor experience. The tires look awesome but I'll save up the little bit extra next time and avoid them. I don't do well with poor customer service. Problems arise but its how a company handles them that gets me to come back or not.

If I had no means of being able to get a decent set of tires, sure this might do in a pinch. It seems they have about a 50% quality ratio and that is not something I am willing to gamble with especially on something that I use for long trips, camping, etc. I like to purchase certain things from brick and mortar stores. Dave's experience would be one of the reasons why.

[Irving]

Where do you get the 50% from? Is that people just in yhis thread?