UPS 'lost' my lower receiver.

[Jeffrey Lebowski]

At the moment, it appears PSA is working with me and all is well.

I know elsewhere on the board is an "I hate PSA" thread, but they really have been my go-to for AR parts and what-not and I've had great service. I have a stripped lower from them floating around out there somewhere in UPS-land. It isn't due yet per their tracking number and I don't need it anytime soon. It was actually an accidental order, but a decent enough price I'll keep it.

[ChunkyMonkey]

My post wasn't very clear. This was the response of the gal at PSA... "I just spoke to UPS and they have approved the claim. I am going to take your order across to our compliance department now and have it re-shipped.
Kind Regards"

At the moment, it appears PSA is working with me and all is well.

Dispute it with your credit card anyway. The cc will follow up with them. I got manager's email, phone call ensuring me the same thing but PSA didn't send me the replacement item until I was being very obnoxious. Got the item 4 weeks after PSA email stating that its in the mail 'tomorrow.'

[Robb]

Well Hell, that's good to know. Thanks for the heads up on that one.

[Gman]

...too many people shopping online.

There's no such thing. UPS is in the shipping business. For every online shopper, it's a business opportunity. If they can't run their business well enough to take advantage of those opportunities, then the folks running UPS aren't doing their fiduciary duty for their shareholders.

[Jeffrey Lebowski]

There's no such thing. UPS is in the shipping business. For every online shopper, it's a business opportunity. If they can't run their business well enough to take advantage of those opportunities, then the folks running UPS aren't doing their fiduciary duty for their shareholders.

That could be said of any publicly traded corp that isn't nailing it. I'm not sure I'd call bad management that exactly. Does your company have the agility to scale up and down when your volume doubles temporarily and you have a strict time-frame?

[PugnacAutMortem]

That could be said of any publicly traded corp that isn't nailing it. I'm not sure I'd call bad management that exactly. Does your company have the agility to scale up and down when your volume doubles temporarily and you have a strict time-frame?

It's not like it was a sudden thing though. Christmas time is the same time every year...UPS just doesn't want to spend the money hiring seasonal workers.

[Robb]

Get this... I just received one of those automated UPS updates. Yup, you guessed it! This was shipped 11.27, supposidly UPS has settled a claim with PSA. PSA is supposed to be shipping a new lower. The automated message I just received said UPS just tried to deliver the package to the FFL.
Wow.
I think UPS may be going down the same path as the USPS.

[Gman]

That could be said of any publicly traded corp that isn't nailing it. I'm not sure I'd call bad management that exactly. Does your company have the agility to scale up and down when your volume doubles temporarily and you have a strict time-frame?

Yeah, because hiring temporary help during the Christmas shopping season is new and unique to retail and shipping.

In other news, Butterball seems to be able to figure out that they get a lot more customer contacts around the last Thursday in November and staff accordingly.

There are a ton of businesses that have to adapt to the realities of our modern day society, unless you're the US Postal Service. You either adapt or die.

[MrPrena]

This holiday season was the worst in terms of delayed packaging all across the board. USPS wasn't an exception either.
One of my package had 7 business delay. Stuff I shipped Priority and 1st class had an average of 2 days of delay. Glad I did not receive any stupid feedbacks.

It is showing etail business is clearly a winner this 4Q.

[sneakerd]

Imho this is a whole lot of crying and whining about NOTHING. Supposedly they were overwhelmed when the packages exceeded their estimates by a huge margin. So- guess what- service suffered and a lot of stuff is late. So what. At least we have the ability to buy stuff on the computer, have it shipped to our house while we sit on our butts. It's just not a big deal.