Quote Originally Posted by Gman View Post
Absolutely. They even market their assistance hotline.

Hiring more men to staff calls was even a priority this year; http://www.suntimes.com/lifestyles/2...n-hotline.html

Face it, you're an apologist for UPS, even though you deny it. They failed at their own game. PERIOD.

<snip video>

There was more to this than just Christmas presents;
Fine. I'm an "apologist." And I obviously deny it.
OR, I just don't think it is this big crime against humanity.
Let's even go with "they failed." Think you'll use them again? I bet you will. $0.02

And as a former (but still licensed) pharmacist, I also don't have tons of sympathy for a family trying to ship meds that are available locally. Of course I understand why people do it and I get that they are occasionally heavily incented to do so. My own company does this. If it is so serious, though - go and buy it locally. That is an appeal to emotion that omits the obvious, and I'm not feeling sorry for them.



Lastly, do you really think some extra call center folks is a significant staffing increase? You said you do.
I guess I don't. But then again, I'm just a UPS apologist. Having said that, from your link:
But the line, which has grown from six operators to about 60 since it launched in 1981, has never hired men before.
to the corporate website: http://www.butterballcorp.com/corpor...rmation/facts/
Butterball employs 5,000 associates in its five plant locations and corporate offices.

So 60 extra in a corporation of 5,000 is a significant staffing increase. Fair enough and we can agree to disagree.





It does beg the question, though, do you think UPS increased by at least 1.2%? Do you think their increase in volume was more or less than 1.2%?