Dealer Sold Used Gun as New

[Big E3]

Last Saturday I drove out to Elizabeth to buy a "new" pocket revolver from Big R because they were on sale. Big R does not even carry used guns, but when I got home I noticed upon closer review that it was dirty. After some disassembly, it was very dirty, it also had powder burn rings around the front of each opening in the cylinder. When the grips were removed there was a significant amount of lint with pet hair under the grip. Also after cleaning the gun I noticed the play in the cylinder is looser than it should be for a new gun. They have a policy of a buyer signing a paper at purchase that says no returns. I definitely have not fired it yet. When I called a they told me it's not possible it's used, so what would you guys do?

[Lurch]

I would call the ATF and explain to them what is going on and see if they can run a trace on the gun and see where it actually has been. I would also call the manufacturer and ask them how they test fire their guns and document what they say. That may explain the powder burns but I doubt they test fit them into their pockets so who knows where all the lint and pet hair came from.

Also I would take pictures of everything you have found to date.

[HoneyBadger]

Take it back to the store and threaten to get the ATF involved if they don't make it right immediately.

Document everything.

[spleify]

I would call the ATF and explain to them what is going on and see if they can run a trace on the gun and see where it actually has been. I would also call the manufacturer and ask them how they test fire their guns and document what they say. That may explain the powder burns but I doubt they test fit them into their pockets so who knows where all the lint and pet hair came from.

Also I would take pictures of everything you have found to date.

This^^ I hope you already took detailed pics of it and I would have personally brought it back before even cleaning it. Question though, you didnt notice the burned cylinder before paying for it??

[Lurch]

Take it back to the store and threaten to get the ATF involved if they don't make it right immediately.

Document everything.

Problem with that is he has had the gun for about a week now so they could just say he used it and put it into his pocket hence the lint. Call the ATF first, Big R doesn't give a shit about customer service I can see the store from my house and don't go in there unless it's an emergency.

[Great-Kazoo]

BEFORE YOU CALL THE ATF.Call the manufacutre of said gun. They can tell you where / when is was sent (distributor) . Once you have that info, contact the distributor (buds, or other vendor) find ut who they sold it to. THEN go back to Big R and talk (in person) to their store manager. Without any documentation trail it only turns in to a pissing match.

The ATF will get involved if the firearm is believed to be stolen, or other "criminal' act.

[sniper7]

Yep, talk to the manuf, they might just make it right and send a new gun to big r and cover the fees.

[SSChameleon]

Check your PM. I mentioned this a guy at the corporate HQ here in Pueblo and was very concerned. Basically, he said he doesn't know how this could happen unless the manufacture shipped a used gun to the store. He wants to get in touch to track this one down and find out what happened.

[kwando]

Big 5 has the most relaxed return policy.

http://www.big5sportinggoods.com/con...ns-policy.html

Original Purchaser of Firearms:

*Firearm purchases must be returned to the same store at which they were purchased.
*No refunds or exchanges unless returned in the original condition within thirty (30) days from the date of release.

I personally have known someone that has returned a firearm at Big 5.

My guess is someone bought it, shot it, cleaned it, and returned it.

[SSChameleon]

I would be impressed if Big 5 accepted a return for a gun purchased at Big R. That would be amazing customer service.