
Originally Posted by
trot
Of course. My point is, CS doesn't have as much of an effect in firearms as it does in, say, a restaurant or a hardware store.
Case in point: One of the busiest, if not the busiest firearm stores in junction is a hole in the wall pawn shop with absolutely horrible customer service. But it is cheap. Guys literally wait, standing, on average for 1 - 1 1/2 hours JUST to get the opportunity to talk to the owner to buy something. Small shop, but a lot of crap in the back, dirty, packed with sweaty bastards. I do believe in Customer Service. But if you had the sexiest, most friendly knowledgeable women operating a gunstore, clean, perfect, and MSRP style prices, guess what- you will have to shutter your doors and close down when competing with the former business.
Guys in the firearm world don't care as much for chitty chat and brown nosing or reach arounds. They really just want the best price. They'll wait a long ass time to get the best price. Whereas, an average woman in a clothing store, you can probably get awesome sales just with VERBAL skills, marked up three the price of online retailers. That type of customer wants a reach around..... and they want it NOW. That type does exist in the firearm world too, but they are a fraction.
ETA:
I've seen crazy bastards drive all around town, put easily 60 miles on a vehicle, checking every shop before coming back to save, what, $6.00? They probably burned 3 hours and at least $10 in gas to do that. Some guys are freaking crazy.