Working long hours is no excuse for not doing your job. People who do a half ass job just because they worked a long day don't deserve any slack. Employees need to do what's expected of them and do their best to do it right or get a new job.
Delivering mail to the right address and closing the box is not hard and the failure to do so is simply incompetence.
I have zero input as to how you go about filling a complaint and while I'm sure it won't do any good, I say do it. Worth a shot.






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