I'm having issues with my carrier as well. I live on a route with the stupid centralized boxes. Well I'm diabetic and have insulin delivered. It comes in a box through priority mail with a cooler and freeze pack in it. My shipper has a note in the special instructions to leave at door. Well the post office claims if it fits in the box there is nothing requiring them to leave it at my door, even a special comment section. Now the box says perishable and common sense says when its 100 plus outside you shouldn't leave a box that says perishable in a giant oven. Right? My complaint fell on deaf ears, heck the guy I tried to complain to just hung up when I asked him if he'd replace nine bottles of my insulin at non insurance covered rates if I lost it. Luckily no insulin has been lost......yet.