Question about being quoted by name in an article

[Great-Kazoo]

It was a phone conversation so I'm not sure about any notes. But she was calling as a frustrated customer, so that was pretty much the tone of our conversation. We actually had a pleasant conversation about the issue though, so I don't know what possessed her to write an article and use my name.

All Calls are monitored for your convenience, Yes or No?

[spqrzilla]

No recourse. If she said she was a disgruntled customer, and you spoke to her in the course of your job, you don't appear to be in violation of any policy.

[Jim B]

...she was calling as a frustrated customer...

Would your employer view it as bad that you were speaking to someone who you thought was a customer? (I.e., not a reporter.) Generally, speaking to customers isn't viewed by most companies as being a bad thing. Ignoring customers isn't looked upon so kindly...

[sniper7]

So do you have the article? What was said? Were you quoted as disliking your company or bad mouthing them or something to that effect? It could be nothing, it could be something to take to your boss and tell them what happened. either way you don't have much of a leg to stand on. Colorado is a one party state when it come to recording and an at will state when it comes to employment, unless you have a union.

[Badger]

The wife's Google-Fu is very strong and she found this: https://ilt.eff.org/index.php/Right_of_Publicity Not sure if this fits or not, and also not an attorney but hopefully some info here will be at least beneficial as a step in the right direction.

From the link:

To make out a publicity rights claim under the common law, a plaintiff must plead and prove that a defendant "(1) used plaintiff’s identity; (2) appropriated plaintiff’s name and likeness to defendant’s advantage, commercial or otherwise; (3) lack of consent; and (4) resulting injury.” Eastwood v. Super. Ct., 149 Cal. App. 3d 409, 417 (1983).

Badger

[spqrzilla]

No, the right to publicity or the right to commercial exploitation of one's image has nothing to do with being mentioned in a news report. Not applicable at all.

[sportbikeco]

What did you spill the beans about?

[rondog]

What did you spill the beans about?

Probably best not to mention it again.