Quote Originally Posted by Madeinhb View Post
Not quite sure but if she was recording - she needs your permission. Was she writing notes while you were talking? Was she asking those questions that reporters ask?
It was a phone conversation so I'm not sure about any notes. But she was calling as a frustrated customer, so that was pretty much the tone of our conversation. We actually had a pleasant conversation about the issue though, so I don't know what possessed her to write an article and use my name.